Collections Representative Customer Service
Resume:
CARLA SYLVAS
********@***.***
EXPERIENCE
**/**** – 5/2020
REMARKETING ANALYST, GMAC/ALLY
Team lead over the remarketing and customer service team. Assisted customers regarding lease returns in the auto industry. Responsible for processing vehicle returns, vehicle repairs, and customer refund checks.
06/1996 – 07/2007
COLLECTIONS REPRESENTATIVE, GMAC/ALLY
In charge of calling the customers when they were behind on their payments. Also answered the calls that came up in the que, and assisted customers with their needs.
07/1989 – 06/1996
ACCOUNTANT, GMAC/ALLY
Responsible for processing auto payments. Also worked as head cashier.
EDUCATION
05/2014- 08/2015
VET TECH, LSU online
Continuing education in vet tech/assistant
08/1980 – 05/1985
COMMUNICATION, Dilliard University
08/1977 – 05/1980
GREEN OAKS HIGHSCHOOL
SKILLS
Customer service (32 years)
Computer skills
Multitasking
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