Agent Customer Reservation
Resume:
Stephanie Cooley
Chickasaw, AL *****
***********@*****.***
Front desk receptionist, answer phone and make appointments. Authorized to work in the US for any employer
Work Experience
Customer Service
UPS Store #2698 - Mobile, AL
May 2022 to Present
This is a part time job
Customer Service Duties included but not limited
Take Amazon Returns
Scan the QR codes and package and then ship to Amazon Take back AT&T, Comcast
Sale UPS Supplies
Ship packages, scan documents for customers fax for our customers, run copies. Answer phones Cashier, close register at night. Lock up store.
Sort USPS mail and put in customers mail boxes at the UPS store.Print emails and I am a Notary Payroll Processor
Coastal Human Resources - Mobile, AL
January 2021 to February 2023
Process payrolls for different clients and offer insurance to these clients. Package payrolls by mail and by UPS.
Excel spreadsheet.
Copier, Scanner, Check Sealer, Mail Scale. Receive & Respond to Emails. Make sure that payroll checks and other payroll reports are sent to the clients. Import payrolls and some are manually keyed.
Package, Seal and make sure payrolls are sent out on the dates required. Any changes of that have to be made they are forward to HR Department Answer phones, forward calls and take messages.
At the beginning of the year we get W2's ready for our ASO clients and then PEO are mailed out to the employees or employer if requested
Equipment
Word
Microsoft
Google Chrome
Excel
Work Logic
Kyocera Printer, Copier, Fax all in one.
ENT Insurance Department
Premier Medical Group - Mobile, AL
January 2017 to December 2020
Verify insurance for Otolaryngology (ENT), Allergy, Verify Surgeries, Get precertification Front Desk Receptionist Part Time
Children's Medical Group (CMG) - Mobile, AL
August 2017 to March 2020
Schedule & Cancel Appointments
Worked The After Hours Clinic.
Pull, File And Scan Charts
Take Messages
Prepare Blue Cards For Pick Up
Laid Off The Job Due To Covid
Financial Counselor
Mobile Ob-Gyn - Mobile, AL
June 2011 to October 2016
Verify Insurance,Collect Patients Balances, Answer Phone, Write Up OB Contracts, Insurance Follow-up Specialist
CPSI - Mobile, AL
September 2007 to May 2011
Interact with insurance companies. Follow up on claims and resubmit once they have been corrected. Reservation Agent Customer Service
Hertz Reservation Center - Saraland, AL
January 2001 to August 2007
Booked car rentals U.S & Canada. Customer Service, Call Center. Imput customers information. Had to meet a booking ratio every month
Cashier experience, telller experience over 30 years in cusomer service. 4 years teller experience. 30+ years handling money
Greers, Food World, Gayfers, JC Penney - Mobile, AL Cashier
Bank teller
Handling money
Education
High school or equivalent
C.F. Vigor
Skills
• Microsoft Office, some excel, computer, 10 key. Customer Service, Call Center Experience. Taking payments on patients account, set up contacts, Word (10+ years)
• Billing (4 years)
• Customer Service Skills (10+ years)
• Data Entry (10+ years)
• Filing (10+ years)
• Microsoft Word (10+ years)
• Receptionist (10+ years)
• Scheduling (6 years)
• Microsoft (10+ years)
• Excel (3 years)
• Office Experience (10+ years)
• Customer Service (10+ years)
• Clerical (10+ years)
• Inventory (3 years)
• Outlook (10+ years)
• Organizational Skills (10+ years)
• Insurance Verification (10+ years)
• Medical Office Experience (10+ years)
• Medical Records (10+ years)
• Phone Etiquette (10+ years)
• Medical Billing (10+ years)
• Medical Receptionist (10+ years)
• Medical Scheduling (6 years)
• Multi-line Phone Systems (6 years)
• HIPAA (10+ years)
• CPT Coding (10+ years)
• Medical Coding (7 years)
• Medical Terminology (10+ years)
• ICD-10 (8 years)
• EMR Systems (3 years)
• ICD Coding (10+ years)
• Computer skills (10+ years)
• Laboratory Experience (5 years)
• ICD-9 (5 years)
• Microsoft Office (4 years)
• QuickBooks
• Sales
• Experience Administering Injections
Additional Information
30+ years Customer Service, Cash Handling 35 years, Set up Contract for patients. Discuss patients balances. Take patients payments over the phone. Answer telephone, return patients calls. Set up Promissory Note for patients.
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