Stephanie Cooley

Chickasaw, AL *****

advq00@r.postjobfree.com

+1-251-***-****

Front desk receptionist, answer phone and make appointments. Authorized to work in the US for any employer

Work Experience

Customer Service

UPS Store #2698 - Mobile, AL

May 2022 to Present

This is a part time job

Customer Service Duties included but not limited

Take Amazon Returns

Scan the QR codes and package and then ship to Amazon Take back AT&T, Comcast

Sale UPS Supplies

Ship packages, scan documents for customers fax for our customers, run copies. Answer phones Cashier, close register at night. Lock up store.

Sort USPS mail and put in customers mail boxes at the UPS store.Print emails and I am a Notary Payroll Processor

Coastal Human Resources - Mobile, AL

January 2021 to February 2023

Process payrolls for different clients and offer insurance to these clients. Package payrolls by mail and by UPS.

Excel spreadsheet.

Copier, Scanner, Check Sealer, Mail Scale. Receive & Respond to Emails. Make sure that payroll checks and other payroll reports are sent to the clients. Import payrolls and some are manually keyed.

Package, Seal and make sure payrolls are sent out on the dates required. Any changes of that have to be made they are forward to HR Department Answer phones, forward calls and take messages.

At the beginning of the year we get W2's ready for our ASO clients and then PEO are mailed out to the employees or employer if requested

Equipment

Word

Microsoft

Google Chrome

Excel

Work Logic

Kyocera Printer, Copier, Fax all in one.

ENT Insurance Department

Premier Medical Group - Mobile, AL

January 2017 to December 2020

Verify insurance for Otolaryngology (ENT), Allergy, Verify Surgeries, Get precertification Front Desk Receptionist Part Time

Children's Medical Group (CMG) - Mobile, AL

August 2017 to March 2020

Schedule & Cancel Appointments

Worked The After Hours Clinic.

Pull, File And Scan Charts

Take Messages

Prepare Blue Cards For Pick Up

Laid Off The Job Due To Covid

Financial Counselor

Mobile Ob-Gyn - Mobile, AL

June 2011 to October 2016

Verify Insurance,Collect Patients Balances, Answer Phone, Write Up OB Contracts, Insurance Follow-up Specialist

CPSI - Mobile, AL

September 2007 to May 2011

Interact with insurance companies. Follow up on claims and resubmit once they have been corrected. Reservation Agent Customer Service

Hertz Reservation Center - Saraland, AL

January 2001 to August 2007

Booked car rentals U.S & Canada. Customer Service, Call Center. Imput customers information. Had to meet a booking ratio every month

Cashier experience, telller experience over 30 years in cusomer service. 4 years teller experience. 30+ years handling money

Greers, Food World, Gayfers, JC Penney - Mobile, AL Cashier

Bank teller

Handling money

Education

High school or equivalent

C.F. Vigor

Skills

• Microsoft Office, some excel, computer, 10 key. Customer Service, Call Center Experience. Taking payments on patients account, set up contacts, Word (10+ years)

• Billing (4 years)

• Customer Service Skills (10+ years)

• Data Entry (10+ years)

• Filing (10+ years)

• Microsoft Word (10+ years)

• Receptionist (10+ years)

• Scheduling (6 years)

• Microsoft (10+ years)

• Excel (3 years)

• Office Experience (10+ years)

• Customer Service (10+ years)

• Clerical (10+ years)

• Inventory (3 years)

• Outlook (10+ years)

• Organizational Skills (10+ years)

• Insurance Verification (10+ years)

• Medical Office Experience (10+ years)

• Medical Records (10+ years)

• Phone Etiquette (10+ years)

• Medical Billing (10+ years)

• Medical Receptionist (10+ years)

• Medical Scheduling (6 years)

• Multi-line Phone Systems (6 years)

• HIPAA (10+ years)

• CPT Coding (10+ years)

• Medical Coding (7 years)

• Medical Terminology (10+ years)

• ICD-10 (8 years)

• EMR Systems (3 years)

• ICD Coding (10+ years)

• Computer skills (10+ years)

• Laboratory Experience (5 years)

• ICD-9 (5 years)

• Microsoft Office (4 years)

• QuickBooks

• Sales

• Experience Administering Injections

Additional Information

30+ years Customer Service, Cash Handling 35 years, Set up Contract for patients. Discuss patients balances. Take patients payments over the phone. Answer telephone, return patients calls. Set up Promissory Note for patients.

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