Customer Service Representative

ANGELA FUQUA

**** * **** ****** *** *N Kansas City, Missouri 64131 816-***-**** ***********.**@*****.*** SKILLS PROFILE

- Ability to self-manage and self-motivated

- Ability to multi-task under pressure

- Excellent communication skills (verbal/written)

- Enjoy working with the public and in a team environment

- Attention to detail

- Works well independently

- Excellent time management

EMPLOYMENT HISTORY

Environmental Cleaner, KC HIDES, Kansas City, MO 07/25/2021--04/07/2022

- Clean all front offices and warehouse offices

- Distribute Storeroom supplies and reorder when needed Warehouse Associate, GOODWILL OUTLET STORE, Kansas City, MO 12/08/2020--07/23/2021

- Sort merchandise into correct bins in timely manner

- Operation and use of pallet jacks

- Other warehouse duties

PSR CONTRACTOR, MAXIMUS CORPORATION, KANSAS CITY, MO 04/07/2019--

- ANSWERED INBOUND CALLS FOR VA VETERANS

- MAINTAINED APPOINTMENTS AND DOCUMENTED INFORMATION

- ASSISTED WITH COVID-19 RESULTS

- DES AGENT FOR UNEMPLOYED WORKERS

- WORKED WITH MICROSOFT OFFICE, MICROSOFT OUTLOOK, SCUBI, SHAREPOINT AND AWS Home Health Care Provider, THE WHOLE PERSON, Kansas City, MO 12/1/2011 — 2/1/2013

- Maintained records of patient care, condition, progress, or problems to report

- Changed bed linens, washing and assisting with personal care

- Provided emotional support to families

Medical Records Clerk I, SHAWNEE COUN HEALTH CLINIC, Topeka,KS 07/01/1998--07/01/2003

- Protected the security of medical records to ensure that confidentiality is maintained.

- Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.

- Experience with: Barcode scanners, Computerized indexing systems, Desktop computers, Microsoft Office software, Microsoft Word, and Multi-line telephone systems. EDUCATION

Connections to Success – Kansas City, MO

WORKFORCE READINESS TRAINING – AUGUST2014

Clark College – Topeka, KS

MEDICAL ASSISTING CERTIFICATION – MAY 1980

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