Billing Specialist Customer Service
Resume:
Amanda Hobbs
Tucson Estates, AZ *****
*********@*****.***
Professional Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Billing Data Verification
Accounts Receivable Expertise
Records Organization and Review
Check Inspection and Validation
Expertise at turn-around cancellations department
Assisting supervisors when needed
Information Updates
Customer Service and Relations
Billing Dispute Resolution
Work History
September 2011 - November 2012
Affni - Tucson, AZ
Billing Specialist
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
June 2004 - August 2005
Sun First Sky - Tucson, AZ
Office Manager
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Coordinated special projects and managed schedules.
Maintained computer and physical filing systems.
September 1999 - October 2000
Arizona Mail Order - Tucson, AZ
Customer Service Specialist 2
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Resolved concerns with products or services to help with retention and drive sales.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
January 2005
Pima Community College Tucson
Associate of Applied Science Nuclear Medicine Technology
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