Customer Service Administrative Assistant

TORI BUSHMAN Phone:480-***-**** Email: ****.*******@*****.***

OBJECTIVE

Motivated Professional with significant experience in a fast paced customer service environment with an emphasis in hospitality and healthcare and the flexibility to adapt to business needs.

- 7+ years leadership experience

- 8+ years building and leveraging business relationships

- 4+ years serving/bartending experience

EDUCATION & TRAINING

Phoenix College

-Pursuing a degree in business/entrepreneurship

WORK EXPERIENCE

Bartender (High Volume)

Hotel Adeline May 2022- Current

-Stock all juices, liquor, fruit, etc.

-Secure bank for cash drawer

-Greet every customer and provide the highest levels of customer service.

-Build rapport with patrons,

-Craft cocktails with consistency every time.

-Upsell liquors

-Uphold high sanitation standards.

-Complete side work.

Events Coordinator/Assistant

Social Hall June 2021-March 2022

-Exhibit strong organizational and project management abilities.

-Strong yet creative written and oral communication skills.

-Track record of hitting deadlines.

-Audit invoices and receipts to ensure accuracy of services billed.

-Route department contracts as required.

-Competency in Microsoft Office, Word, PowerPoint, Excel and Tripleseat

-Outgoing, approachable, excellent phone and business etiquette.

-Excellent organization and problem-solving skills and flexibility.

-Strong written communication skills, verbal communication skills, and attention to detail.

-Confidence, strong work ethic, ability to multitask and prioritize work to meet deadlines.

-Ability to work independently

- Thrive in a dynamic and busy but rewarding work environment.

-Understand event briefs and plan and execute accordingly.

-Attend events and manage event operations, from invitations, placing orders, monitoring registrations and troubleshooting any issues.

High Volume Bartender/Event Bartender

Sociah Hall September 2020-March 2022

-Continually anticipate customer needs, provide high level of customer service and satisfaction.

-Engage with customers and build rapport, make every customer a regular.

-Provide outstanding service while making tasty cocktails

-Open a bar, count drawer, make juices, set up well and main bar

-Uphold sanitation standards, with high regard to covid

-Complete side work

-Work as a team on very busy nights, keep a level head, preauthorize all credit cards.

-Balance cash drawer, make change, close at end of shift.

-Upsell Liquor and menu items, hit sales goals.

-Use POS system Aloha.

-Fill drink and food orders either taken directly from patrons at the bar or through servers

-Pour, mix, and serve drinks following standard recipes

-Maintain the liquor, garnishes, glassware and other supplies or inventory for the bar

-Check identification of customers who order alcoholic beverages

-Maintain awareness of safety issues, and report them immediately to your manager-Consistently prepare beverages according to standard recipes and venue specifications, abide by all control systems High Volume Bartender

Saddle Ranch Chop House August 2017-March 2020

-Prepare and serve drinks in a very high volume environment.

-Continually anticipate customer needs, provide high level of customer service and satisfaction.

-Engage with customers and build rapport, make every customer a regular.

-Uphold sanitation standards

-Complete side work

-Work as a team on very busy event nights, keep a level head, preauthorize all credit cards.

-Balance cash drawer, make change, close at end of shift.

-Upsell Liquor and menu items, hit sales goals.

-Use POS system Aloha.

Bartender

Ice House Tavern, June 2019-Nov 2019

-Provided bar patrons with superior service and an enjoyable, memorable experience

-Manage bar by preparing and serving cocktails, beer and food.

-Run the bar solo with no barback or server, handle high volumes of patrons solo.

-Leveraged interpersonal skills

-Mixing and serving alcoholic beverages to customers.

-Following all safety and sanitation policies when handling food and beverages.

-Checking a customer’s identification to confirm that they are legally able to consume alcohol.

-Monitoring the intake of alcohol by guests, and prohibiting the sale of alcohol to those who are intoxicated

-Preparing cocktails and other drinks.

Case Manager

MCKESSON,OCTOBER 2017 TO OCTOBER 2018 (CONTRACT POSITION)

-Admits new clients by reviewing records and applications -Understand reason for denial and take appropriate actions to resolve case

-Respond to vendor statuses (written, electronic or verbal) making appropriate entries.

-Provide white glove consultative services where issues arise on how obstacles can be overcome in order to get patients on paid therapy.

-Coordinates and schedules conference calls with vendor contact and/or home health company to review status of cases.

-Maintains clients' records by reviewing case notes; logging events and progress.

-Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre- sales or post sales service functions.

-Improves staff competence by providing educational resources; balancing work requirements with learning opportunities; evaluating the application of learning to changes in treatment results.

- Maintains records of returns, schedule changes, product enhancements or changes, product pricing and resolves return credit problems.

Practice Administrator/Scribe/Assistant to PMHNP-BC: COLLABORATIVE CARE CONSULTING CHANDLER, AZ AUGUST 2015-OCTOBER 2017

-Manage Mobile Psychiatric company.

-Maintain and leverage relationships with staff inside of contracted Memory Care and Assisted Living facilities.

-Work towards obtaining new patients and facility contracts.

-Review and submit the correct ICD10 and CPT codes.

-Craft email responses to all patient and facility inquiries.

-Working with errors regarding missing/incomplete patient demographics

-Responsible for reviewing accessions/claim errors and obtaining any and all missing billing information that is required to finalize claims in a timely manner

-Incorporate new ways to help stimulate the residents.

-Handle cash, credit and check applications.

-Utilize excel and other Microsoft applications

-Work remotely .

High Volume Server

TAILGATERS, JANUARY 2014-JUNE 2019 (ON AND OFF)

-Deliver exceptional customer service that is fast, friendly and leaves a memorable experience for the customer.

-Significant beverage service experience

-Exceptional knowledge of beverage and food service standards

-Strong familiarity with public health standards

-Excellent cash register operation skills

Administrative Assistant/Sales

Vision Wellness, JANUARY 2013-MARCH 2015

-Maintain close, daily contact with staff, members, and physician to receive/provide information, discuss issues, explain membership packages; and advise/counsel.

-Maintain contact with established members and others as related to the program.

-Effective/strong telephone skills.

-Ability to communicate with providers whether through emails or phone calls.

-Competent with the terminology needed to perform the job.

-Ability to schedule appointments with multiple providers

-Good understanding using EMA Electronic Medical Records and adhering to HIPAA

-Ability to plan, organize and prioritize each day.

-Able to work with minimal supervision

-Assisting in any administrative sales tasks as needed (i.e. patient financing, pre- and post-procedure forms, etc.) Special Skills/Certifications

Title 4 Liquor Certificate Valid from 2019-2022

Food Handlers Card Valid until 2022

PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST

Contact this candidate