Data Entry Service Representative
Resume:
CARMEN CORRIDON
Sunrise, FL ***13
Phone: 754-***-**** Email: *********@*****.***
SUMMARY
Areas of expertise include speed and accuracy entering and verifying data. Extraordinary skill in learning and comprehending software programs, including Quantum. I also have management experience as Director of CATI Programming and Data Entry Supervisor. I have extensive experience and accuracy in fast food preparation and cashiering. My work experience also includes light receptionist and clerical duties. Also became an expert in emails and chats.
PROFESSIONAL EXPERIENCE
CSA Travel Protection January 2022 – present
Customer Service Supervisor
Provide superb leadership for my team, helping and coaching their QA, AHT, adherence and availability. Took escalated calls to de-escalate customers providing great customer service. Interviewed candidates for consideration of employment. Processed QAs on their employee calls, emails and chats. Checked hours on ADP vs. Genesys for payroll. Adjusted adherences accordingly on Genesys.
CSA Travel Protection April 2021 – January 2022
Customer Service Representative
I assisted customers with purchasing travel insurance plans, modifying their policies, going over coverage and assisting with filing a claim. I have grown so proficient at emails that I am asked to train other employees on emails. I take leadership with new people who feel comfortable coming to me for questions and resolutions. I often help train new people.
TripMate June 2020 – March 2021
Customer Service Representative
I assisted customers with their travel claims giving excellent customer service and working with them on any questions they had about their claim. Assisted through phone calls and emails. Assisted our sister company CSA Travel Protection with my excellent customer service skills.
GMMI Inc, Global Medical Management
Assistance Coordinator, March 2020 - April 2020
• Originally hired for Medical Assistance for federal employees overseas
• Due to Covid-19 worked from home, due to limited time for training, the company transitioned my excellent customer service skills to their branch CSA Travel Protection
• Assisted in providing excellent customer service to their clients’ with travel protection insurance
• Handled from 45-60 inbound calls per day, answered questions regarding their travel protection plans
• Solved customer’s problems with their plans, issued, cancelled, modified travel insurance policies in TIPS
• Assisted customers in filling the claims
• Solved issues with difficult customers with deescalating the supervisor’s calls
• During the short period of working with them received high compliments and praises from customers as a result of my excellent customer service skills
Global Response May 2017 to February 2020
Customer Service Chat Agent
As a chat agent, I provided excellent customer service in assisting the customer with questions concerning products or resolving issues about their orders. I became so proficient at the ability to handle multiple chats I was asked to train new chat agents. Although not in Quality Assurance Department, I often did Quality Assurance on their first few chats and coached them so that when they were truly scored, they would pass. During sales, I handled up to 10 chats at a time.
Teleperformance January 2017 to April 2017
Customer Retention
Provide excellent customer service for their client’s customers. Assist customers in all areas, set up customers to move their services, resell the value of their client so that they do not disconnect and, ultimately, disconnect them if they insist.
Alorica March 2016 to January 2017
Customer Service Representative/Direct Sales/Customer Retention
Provide excellent customer service for their client’s customers. Started in ACE in which I provided professional and courteous help for customers ranging from questions about their bills to helping with their equipment, upselling premium movie channels on all calls. Promoted to CLG to assist customers in all areas, set up customers to move their services, resell the value of their client so that they do not disconnect and, ultimately, disconnect them if they insist. Both accounts changed to their client’s Direct Sales where I provide expertise information about their client’s services so the prospect customer will buy their client’s services. Sales closed down so I went back to CLG.
BURGER KING February 2014 to March 2016
Cashier/Kitchen
Provide exemplary customer service by accurately receiving and preparing customer orders. I am also entrusted to work at the cash register and have been trained in all areas of kitchen food preparation.
DOMINOS PIZZA February 2015 to August 2015
Delivery Expert
Provide exemplary customer service by delivering Pizza/other foods and drinks to customers in a fast, efficient and professional manner
PUBLIX November 2010 to February 2014
Cashier/Bakery Clerk
I started out as a cashier, learning to give great customer service and check groceries and receive money. I then transferred to the bakery where I packaged breads and desserts, while assisting customers with their purchases. I also ensured the department was clean and ready for the next day’s business.
EXPERTABS March 2009 to November 2011
Senior Tabulation Programmer (Contract)
Using the software named Quantum, I created tables to report Market Research studies. I often weighted the data and did many trend tables. I often cleaned the data to ensure top accuracy of data.
AIR & SEA PARKING November 2009 to November 2010
Customer Service Representative
I greeted customers as they came in, recorded the information about their cars to be parked and arranged transportation to and from the airport or seaport, coordinating with our drivers. I coordinated with our car wash personnel to ensure customer cars were washed accurately and on time.
ATP CANADA May 2003 to September 2009
Senior Tabulation Programmer
Using Quantum software, I created tables to report Market Research studies. I often weighted the data and did many trend tables. I often cleaned the data to ensure top accuracy of data.
SYNOVATE August 1992 to April 2003
Director of CATI Programming/Senior Tabulation Programmer/Data Entry Manager
I began my 11 year career as a Data Entry Supervisor of six employees. I coordinated projects to be entered into the computer in a timely manner to ensure speed and accuracy. In addition to supervising, I learned how to program using Quantum and was soon creating tables that reported the results of Marketing Research projects. Through self-motivation, I was soon promoted to the Tabulation Department and I was also the relief receptionist. I answered a multi-line phone system, took messages and light filing while programming at the receptionist station. I did this for an hour a day and a week or two each year and almost became full time receptionist and programmer when receptionist was about to quit but she changed her mind. At the same time, I learned how to program questionnaires using Quancept software (which is a software used by phone interviewers to collect data from respondents). As business increased, two different departments were created, Tabulation and CATI (Computer Assisted Telephone Interviews), and I became the Director of CATI Programming, supervising three people.
ACCURATE KEYPUNCH March 1989 to August 1992
Data Entry Supervisor/Data Entry Keypuncher
I began this job as a data entry keypuncher, entering data into the computer from questionnaires filled out by paper for Marketing Research. I also verified data from other keypunchers. I learned how to program the software used to enter data named Key Entry III. I was promoted to the position of Supervisor and entrusted with the responsibility to manage the company when the owner was out of the office.
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