Sales Associate Data Entry
Resume:
D
Erin Duncan
*********@***.***
Kannapolis, NC 28081
SUMMARY
Detail-oriented paint crew supervisor with 12 years of experience. Known for long-lasting work and best-in-class customer service. Proven history of reliability and dynamic leadership. Dedicated Crew Leader lends over 11 years experience to overseeing team communication, skills management and task completion. Focused and friendly comprehension of skills to juggle stressful, deadline-driven demands. Supervisory expertise committed to delivering outstanding customer service and optimal workflows. Conscientious Crew Leader dedicated to staying professional in difficult situations. Outgoing demeanor focused on task management, overseeing employees and monitoring complex workflows and conditions. Promotes interpersonal and adaptability skills to complete project tasks safely and to specifications.
Knowledgeable Crew Leader with 11 years of comprehensive experience and energetic approach to accomplishing project goals. Versed in overseeing and directing construction projects from conception to completion, reviewing project to schedule deliverables and estimate costs and selecting tools and materials. Responsible and hardworking professional with advanced knowledge of construction management processes. Ambitious, career-focused job seeker, anxious to obtain an entry-level Data entry position to help launch career while achieving company goals.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLS
Workforce Management
Equipment Operation
Teamwork and Collaboration
Proactive Problem Solving
Delegating Work
Staff Support
Crew Scheduling
Work Planning and Prioritization
Crew Coordination
OSHA Requirements
New Hire Training
Onboarding and Training
Safety Protocols and Procedures
Professional Appearance
Jobsite Safety
Rational Decision-Making
Multitasking and Organization
Product Knowledge
Task Delegation
Worksite Safety
Quantitative Skills
Experience in Leadership
Friendly, Positive Attitude
People Skills
Computer Skills
Training & Development
Team Management
Microsoft Office
Planning & Organizing
Conflict Resolution
Flexible Schedule
Critical Thinking
Good Work Ethic
Problem Resolution
Active Listening
Reliable & Trustworthy
Customer Service
Relationship Building
Supervision & Leadership
EXPERIENCE
Paint Crew Supervisor
Monroe, NC
Discount painting co./ Jul 2011 to Nov 2022
Organized crew placement per job function when assigning work. Established and maintained professional working relationships with employees. Reviewed contracts and project requirements to determine service, equipment and personnel needs.
Monitored task completion to meet company standards for performance. Oversaw supply and tool inventory and replenished supplies, liaising with vendors to obtain cost-effective pricing.
Recruited and hired workers, in addition to supervising and monitoring daily performance.
Settled issues among crew members by addressing problems immediately and mediating disagreements.
Enforced safety mandates and OSHA restrictions with good leadership skills. Suggested changes in working conditions and use of equipment to increase crew efficiency.
Delegated daily tasks to team members to optimize group productivity. Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
Completed minor adjustments and repairs to assigned equipment. Mentored newly hired crew members to prepare each for job roles. Sales Associate
Matthews, NC
Sherwin-Williams Paint Store/ Jan 2009 to Jul 2011 Answered product questions with up-to-date knowledge of sales and promotions. Helped customers find specific products, answered questions and offered product advice.
Answered incoming telephone calls to provide store, products and services information.
Received and displayed product shipments on store retail shelves upon delivery. Trained new team members in cash register operation, stock procedures and customer services.
Built and maintained relationships with peers and upper management to drive team success.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Sold various products by explaining unique features and educating customers on proper application or usage.
Adhered to company initiatives and achieved established goals. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals. Developed trusting relationships with customers by making personal connections. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Collected payments and provided accurate change.
Increased purchase amounts by cross-selling with similar products. Engaged customers in friendly, professional dialogue to determine needs. Worked with fellow sales team members to achieve group targets. Sales Associate Specialist
Monroe, NC
JCPenney/ Feb 2007 to Sep 2009
Identified customer needs by asking questions and advising on best solutions. Maximized sales by keeping areas tidy, fully stocked and correctly priced. Posed as models for advertising, artistic creation and display of goods. Cross-sold products to boost overall sales purchases. Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Used product knowledge to suggest items to match client needs. Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
Increased profitability and revenue by generating $[Amount] in sales. Recruited, hired and trained new hires to optimize profitability. Reduced process lags by training employees on best practices and protocols. Replenished and arranged items to maintain appearance. Analyzed sales space capacities based on system parameters, securing high stock availability.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Assessed customer product needs and interests in order to best recommend suitable items.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Created price tags and merchandise signs for new items. Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Recognized security risks to properly handle situations. Followed company policies, rules and procedures to promote company goals and maintain safety.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Greeted and assisted customers to foster positive experiences. Drove sales of company products and services by meeting with customers using strategic and organized approach.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Answered questions about current promotions and resolved issues according to store policies.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases. Calculated pricing, applied discounts and collected payments to process transactions. Operated register, handled cash and processed credit card transactions. Reset store displays for special events and seasonal merchandise changes. Listened to customer needs to identify and recommend best products and services. Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Initiated friendly conversation with customers to determine level of assistance required.
Helped customers by answering questions and locating merchandise. EDUCATION AND TRAINING
GED
Butler High School Aug 1999
Matthews, NC
Some College (No Degree): 3D Animation
Savannah College of Art And Design
Savannah, GA
Some College (No Degree): Computer Graphics
Central Piedmont Community College
Charlotte, NC
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