Customer relations. Inventory Manager
Resume:
Gina Benson
Twin Falls, ID
****************@***********.***
Improved customer retention in 2015 by 25% from the previous 2 years. Reduced staff turnover by 50% in one year by implementing several well-received team and morale-building programs. double digit growth in sales for the last 3 years and raised department sales 111% in the premium cigar section. Reached 100 % of potential Bonus each quarter for the last 3 years. Authorized to work in the US for any employer
Work Experience
Sales Associate
Adam and Eve - Twin Falls, ID
December 2019 to Present
• Performed onsite, in-store retail sales
• Verified customer personal information
• Answered customer questions and addressed problems
• Resolved register transaction issues
• Stocked shelves
Sales Representative
Schwan Home Food Service - Jerome, ID
December 2016 to January 2020
1. Contact customers 24 hrs in advance to remind them of their upcoming appointment 2. Ensure the accuracy of daily inventory based on customer demands and current featured sales items.
3. Deliver outstanding customer service
4. Prepared nightly bank deposits.
• Responsible for at the door sales and upsells on pre forfeits
• Performed onsite, in-store retail sales
• Generated 8 to12 leads per month
• Built personal relationships with customers
• Handled all prospective customer correspondence, including calls and emails
• Verified customer personal information
• Presented products at the door
• Resolved register transaction issues
• Handled and followed up on escalations
• Provided exceptional customer service
• Provided customer and technical support
Manager
Tbcollc - Twin Falls, ID
September 2012 to September 2016
• Handled day-to-day operations
• Drove sales upsell products
• Assured excellent customer experience at all times
• Made nightly deposits
• Responsible for running A fast paced team
• Supervised 6 employees
• Handled day-to-day operations
• Handled the daily counts
• Assured excellent customer experience at all times
• Set schedules
• Made daily deposits
• Kept store and office clean
• Generated sales, revenue, and payroll reports
• Managed sales, inventory management, customer relations, revenue planning, marketing, and advertising
• Drove sales by building a repor with all customers and ensuring that I kept products stocked
• Supervised event and special occasions planning
Advocate
CRISIS CENTER - Twin Falls, ID
2010 to August 2012
Review individuals case files and daily activities. Work with victims individual and in group settings to help them become strong enough to be able to live on their own. Teach basic living skills including hygiene, food preparation, caring for their children, budgets, etc.
Chart individuals daily activities and if any problems arise. Drive clients to appt. Pick up donations, sort and inventory prior to putting away.
Put together food and clothing boxes for families in need to pick up. Educate clients and provide a safe and stable home environment for women who are victims of domestic violence. Education
None in Criminal justice
College of Southern Idaho - Twin Falls, ID
2006 to 2009
High school or equivalent in Basic studies
Jerome High School - Jerome, ID
1989 to 1993
Skills
• Customer Service
• Data Entry
• Driving Experience
• Analysis Skills
• Accounting
• Food Service
• Microsoft Word
• Microsoft Office
• Windows
• Leadership Experience
• Organizational Skills
• Retail Sales
• Retail Management
• Computer Skills
• Cash Handling
• Supervising Experience
• Quality Assurance
• Quality Control
• Time Management
• Upselling
• Inventory Control
• Machine Operator
• Cashiering
• Front Desk
• Administrative Experience
• Sales Experience
• Machine Operator (2 years)
• Merchandising
• Help Desk
• Operating Systems
• Delivery Driver Experience
• Troubleshooting
Assessments
Mechanical Skills: Monitoring — Highly Proficient
December 2019
Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation.
Full results: Highly Proficient
Delivery Driver — Highly Proficient
December 2019
Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient
Sales: Influence & Negotiation — Proficient
October 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Call Center Customer Service — Expert
December 2019
Applying customer service skills in a call center setting. Full results: Expert
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Verbal Communication — Proficient
January 2020
Speaking clearly, correctly, and concisely.
Full results: Proficient
Manufacturing Fit — Proficient
August 2020
Measures the traits that are important for success in manufacturing roles. Full results: Proficient
Work Style: Conscientiousness — Highly Proficient
August 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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