Service Consultant Customer
Resume:
Work History
Insurance Agent
Brittany
Kilgore
Contact
Address
Gadsden, AL 35901
Phone
advpy6@r.postjobfree.com
Skills
Quotes and sales
Service recommendations
Problem-solving
Customer assistance
Customer Relations
Time management skills
Works well independently
Relationship building
Self-Motivated
Dependable and
Responsible
Attention to Detail
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure full time position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Associate Agent
Randy Jones & Associates, Albertville, AL
Met with customers to discuss options, provide
information and answer concerns.
Finalized and submitted paperwork to complete
sales.
Informed clients of policies and procedures.
Obtained client information by answering telephone calls.
Advised customers about new products and assisted
customers in determining best Insurance product for needs.
Resolved caller issues quickly and thoroughly.
Coordinated promotions to drive sales and increase customer base.
Promoted offerings via traditional and social media methods.
Established strong customer relationships, building recommendations and loyalty.
Maintained comprehensive product and service
knowledge for accurate, informative customer
advice.
Called prospective clients in market area to explain products offered and qualify leads.
De-escalated and resolved customer complaints
with punctual, polite and professional service.
2022-09 -
Current
Handled and promptly resolved customer
complaints to maintain professional relationships. Followed up on customers' inquiries to assess
satisfaction with provided solutions.
Processed customer orders quickly and accurately
for timely delivery.
Exceeding all sales goals with 35% bind ratio.
Customer Sales Representative
Alfa Insurance, Gadsden, AL
Resolved concerns with products or services to help with retention and drive sales.
Assisted call-in customers with questions and orders. Educated customers on promotional options, sales
policies and methods for obtaining desired results from company offerings.
Described product highlights and benefits to help
guide purchasing decisions.
Helped large volume of customers every day with
positive attitude and focus on customer satisfaction. Maintained accurate and current customer account
data with manual forms processing and digital
information updates.
Responded to customer calls and emails to answer
questions about products and services.
Cultivated and strengthened account relationships
to achieve and exceed company targets.
Emphasized product specifications to meet
customer needs.
Maintained customer accounts and relationships.
Contacted potential customers to capitalize on
sales opportunities.
Quoted prices, credit terms and other bid
specifications.
Informed customers of promotions to increase sales productivity and volume.
Set and achieved company defined sales goals.
2017-05 -
2021-09
Body shop Estimator
Ernest McCarty Ford, Alabaster, AL
Evaluated OEM manufacturer schematics and
service documentation to identify parts to order.
2013-08 -
2017-03
Inspected new parts and areas of repair to verify
correctness and quality.
Tested and adjusted newly repaired vehicles to
verify proper function.
Followed standard operating procedures to achieve
consistent quality of work.
Inspected vehicles to identify and document repair needs.
Prepared cost estimates for vehicle repairs and
provided detailed documentation for customer
review.
Ensure complete outstanding customer satisfaction
at delivery of vehicle.
Created and reviewed work orders detailing
required repairs per shop and manufacturer
guidelines.
Service Consultant
Victory Buick GMC, Calera, AL
Wrote service orders and updated schedules.
Informed customers of service specials, completion times, and service expenses to provide exemplary
customer service.
Discussed options with clients and determined
appropriate plans.
Suggested add-on services that would be helpful to customers and improve bottom line.
Documented problems and corrective actions to
maintain records.
Pleasantly greeted customers and asked
open-ended questions to better determine needs.
Maintained high customer satisfaction standards to meet or exceed targets.
Developed estimates by costing materials, supplies, and labor.
Documented payment details and personal
information on customer accounts.
Handled customer issues with confidence, using
complex problem solving to provide effective
resolution.
Briefed customers regarding warranty protections,
potential cost savings and benefits of trading in
2012-07 -
2013-08
versus fixing cars to guide decision-making.
Educated customers regarding regular maintenance
protocols to preserve vehicle condition.
Service Consultant
Ernest McCarty Ford, Alabaster, AL
Wrote service orders and updated schedules.
Discussed options with clients and determined
appropriate plans.
Suggested add-on services that would be helpful to customers and improve bottom line.
Informed customers of service specials, completion times, and service expenses to provide exemplary
customer service.
Documented problems and corrective actions to
maintain records.
Pleasantly greeted customers and asked
open-ended questions to better determine needs.
Maintained high customer satisfaction standards to meet or exceed targets.
Developed estimates by costing materials, supplies, and labor.
Documented payment details and personal
information on customer accounts.
Provided information about service procedures and
expected timelines.
Suggested additional services to customers in order to meet upsell goals.
2011-07 -
2012-07
Body Shop Manager
119 Collision Center, Alabaster, AL
Examined damaged vehicles to determine degree
of structural and mechanical damage.
Stocked shop with equipment, parts and other
resources to promote timely service.
Built and maintained good relations with customers, encouraging loyalty and obtaining
recommendations.
Developed strong relations and partnerships with
vendors and insurance companies to facilitate
productive business dealings.
Processed insurance paperwork and prepared
2008-11 -
2011-07
Education
estimates to negotiate insurance settlements.
Implemented business development, customer
service and maintenance strategies resulting in
increased production yield.
Prepared work orders by describing repair and
replacement services required, obtaining approval
signatures and entering orders into work
management system.
Developed estimates by costing parts, supplies and labor and calculating customers' payments.
Body Shop Assistant
Premiere Chevrolet, Bessemer, AL
Created and reviewed work orders detailing
required repairs per shop and manufacturer
guidelines.
Followed standard operating procedures to achieve
consistent quality of work.
Inspected vehicles to identify and document repair needs.
Communicated with management when customer
issues escalated and worked to find resolutions.
Identified and responded to customer requests and
concerns through email, online chat, and phone for customers.
Addressed customer needs and made product
recommendations to increase sales.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Welcomed customers and helped determine their
needs.
Worked closely with shift manager to solve problems and handle customer concerns.
Counted money in cash drawers at beginning and
end of shifts to maintain accuracy.
2006-03 -
2008-11
GED
Pelham High School - Pelham, AL
Certifications
AL Property & Casualty License
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