Customer Service Social Media

WORK EXPERIENCES:

MEMBER AT DANA MELO:

• Dana Melo is a youth organization, where I was given the role of leading groups in doing charity work, like donating clothes to the poor and orphanages in Bangladesh. And feeding and cleaning street dogs. I was able to work on my communication skill within groups and also broaden my leadership skills. Ecommerce website, content and social media management

• Customer service maintenance and query management

• Regulated and managed store managers and sales associates in South Dhaka Zone. INTERN AT MC TECHNOLOGY BANGLADESH:

• I interned in the Computer Support Services, where I developed my programming and communications skills by taking to new customers and existing clients. And also soling any trouble reports activities. My other colleagues helped me a lot and I could understand the fundamentals of how to lead a group.

EDUCATION:

• INTERNATIONAL GENERAL CERTIFICATE OF EDUCATION ORDINARY LEVEL (O-LEVEL): 4A & 4B, SUNNYDALE SCHOOL, DHAKA, BANGLADESH, YEAR: 2019-2020

• INTERNATIONAL GENERAL CERTIFICATE OF EDUCATION ADVANCED SUBSIDIARY AS & (A- LEVELS): 1B & 2C, SUNNYDALE SCHOOL, DHAKA, BANGLADESH, YEAR: 2021-22 Year: 2023-27

• BACHELOR OF COMPUTER SCIENCE, TORONTO METROPOLITAN UNIVERSITY, TORONTO, ONTARIO, CANADA.

IELTS: OVERALL BAND SCORE: 7.5, OCTOBER-2021

LANGUAGES:

• ENGLISH

• BENGALI

• HINDI

NATIONAL ID & PASSPORT NUMBER:

• NATIONAL ID # 736-***-****

• PASSPORT # A02978983 (NATIONALITY BANGLADESHI)

SKILLS & EXPERTISE:

• Software: PYTHON • Administration & Data management SAFWAN RAHMAN KHAN

Apartment # 2203, 1201 Walden Circle, Mississauga, ON, L5J 4M9, Ontario, Mississauga, Canada. Cell: 437-***-****, Email: **********@*****.***; Cell: 001-437-***-****

SUMMARY OF QUALIFICATIONS:

• Customer retail experience management in the footwear and superstore industry including order handling, query management and social media maintenance

• Well-developed problem solving and negotiation skills developed throughout professional and academic experiences

• Strong team management, interpersonal and collaborative skills when interacting with stakeholders, peers and management

• Detail oriented and highly capable of analytical thinking with great care to meet deadlines. Safwan Rahman Khan, Email: **********@*****.***

• Web Design & Microsoft Office Suite

• Customer Service & communication and

Presentation

• Teamwork and Leadership

• Google analytics & problem solving

VOLUNTEER:

SUNNYDALE ENVIRONMENTAL CLUB OCTOBER 2022

• TOOK PART IN CLEAN THE DHANMONDI LAKE INITIATIVE

• DISTRIBUTED WARM CLOTHES TO THE NEEDY DURING THE WINTER SEASON REFERENCES:

• Mr. Saffat Rahman Khan, Area Manager, Amazon, Mississauga, Canada. Cell: 001-226-***-****, email: ******.****@*****.***

• Mr. Sk Masud Akhter, Brampton, Canada. Cell: 001-647-***-**** TRANSCRIPTS & OTHERS INFORMATION AVAILABLE UPON REQUEST. SAFWAN RAHMAN KHAN

MISSISSAUGA, CANADA

CELL: 001-437-***-****

EMIAL: **********@*****.***

Contact this candidate