Customer Service Sales Manager
Resume:
Banibrata Banerjee
*********************@*****.**.**
Madhumita Appartment, Flat No. 4D, 4th Floor, Garia, Mahamayatala, India, West Bengal, Kolkata - 700084
** + years Experience Sales & Marketing and Customer Service Equipped with extensive experience in Hospitality, Real Estate and FMCD sales management. Employees excellent leadership skills and multi-tasking strengths. Demonstrated ability to improve retail store operations and Customer Service. Experience
12/2022 to Till Date
General Manager (Eastern India & North East)
Club Naturevillas, Kolkata, India
Overseeing the sales & marketing & Administrative operations. Building & maintaining healthy business relations with major clients. Ensuring customer satisfaction. Handling team. Maintaining visit reports, weekly reports, etc. Training & development initiatives for improving employee productivity 05/2022 to 12/2022
Area Manager (Eastern India & North East)
GGH Vacations Pvt. Ltd, Kolkata, India
Overseeing the sales & marketing & Administrative operations. Building & maintaining healthy business relations with major clients. Ensuring customer satisfaction. Handling team. Maintaining visit reports, weekly reports, etc. Training & development initiatives for improving employee productivity 08/2021 to 04/2022
Business Partner
Collection I, Kolkata, India
Overseeing the sales & marketing & Administrative operations. Building & maintaining healthy business relations with major clients. Ensuring customer satisfaction. Handling team. Maintaining visit reports, weekly reports, etc. Training & development initiatives for improving employee productivity 04/2018 to 07/2021
Online Store Manager
Mobel India Pvt. Ltd, Kolkata, India
Overseeing the sales & marketing & Administrative operations. Building & maintaining healthy business relations with major clients. Ensuring customer satisfaction. Handling team. Maintaining visit reports, weekly reports, etc. Training & development initiatives for improving employee productivity Skill Highlights
Results-oriented
Revenue generation
Business development
Effective marketing
Sales Training
Customer Service
Team Management
Concept Selling
Product Shoot
Product Updating
Online Selling
PL Statement
Digital Platform (Facebook)
Supervising.
Education
Post Graduate Diploma in Mass
Communication from Jadavpur University
, Kolkata 2002
Bachelor of Arts from St. Paul’s C.M.
College, Kolkata 2001
Higher Secondary (W.B.C.H.S.E) from
Narkeldanga High School, Kolkata 1998
Secondary (W.B.B.S.E) from Narkeldanga
High School, Kolkata 1996
Technical
Microsoft Office, Excel, Word,
Power Point
Experience
12/2016 to 03/2018
Director – Business & Services
The Sauce Brand Communications, Kolkata, India
Overseeing the sales & marketing & Administrative operations.Building & maintaining healthy business relations with major clients.Ensuring customer satisfaction.Handling team.Maintaining visit reports, weekly reports, etc. Training & development initiatives for improving employee productivity. 07/2015 to 12/2016
Assistant Manager (Corporate Business)
Shreya Infrastructure Services Pvt. Ltd, Kolkata, India
Overseeing the sales & marketing & Administrative operations.Building & maintaining healthy business relations with major clients.Ensuring customer satisfaction.Handling team.Maintaining visit reports, weekly reports, etc.Training & development initiatives for improving employee productivity 09/2011 to 06/2015
Take Over Manager ( Sales Manager )
Venue Manager ( Sr. Sales Manager ) ( Promoted )
Mahindra Holidays and Resorts India Limited (Club Mahindra), Kolkata, India
Overseeing the sales & marketing & Administrative operations. Building & maintaining healthy business relations with major clients. Ensuring customer satisfaction. Handling team. Maintaining visit reports, weekly reports, etc. Training & development initiatives for improving employee productivity.
07/2008 to 08/2011
Take Over Manager ( Sales Manager )
Country Vacations(A Division of Country Club), Kolkata, India
Overseeing the sales & marketing & Administrative operations. Building & maintaining healthy business relations with major clients. Ensuring customer satisfaction. Handling team. Maintaining visit reports, weekly reports, etc. Training & development initiatives for improving employee productivity
02/2006 to 06/2008
Marketing Officer
Shriram Insight Share Brokers Limited, Kolkata, India
Overseeing the sales & marketing & Administrative operations. Building & maintaining healthy business relations with major clients. Ensuring customer satisfaction. Maintaining visit reports, weekly reports, etc.
08/2002 to 02/2006
Executive Personnel
Punascho.(Print Media), Kolkata, India
Overseeing the sales & marketing & Administrative operations. Building & maintaining healthy business relations with major clients. Ensuring customer satisfaction. Maintaining visit reports, weekly reports, etc.
Hobbies
Paying Cricket
Playing Football
Watching News
Listening Music
Language
English
(Read, Write, Speak)
Hindi
(Read, Speak)
Bengali
(Read, Write, Speak)
Personal
Date of birth : 6th July 1978
Sex : Male
Father’s name: Late Mr.
Pankaj Kumar Banerjee
Marital Status :Married
Declaration
I, hereby, declare that the above-
mentioned information is correct
up to my knowledge and I bear the
responsibility for the correctness
of the above-mentioned
particulars.
Place: Kolkata
Date:
(BANIBRATA BANERJEE)
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