Service Representative Commercial Specialist

Michelle Scott

***********@*****.***

**** ***** ******* *** *** 548

Wichita, Kansas 67216

Phone: 615-***-****

PROFESSIONAL PROFILE

To obtain a position within a successful team that will effectively utilize my telecommunication in customer sales and service to add value to the organization.

SUMMARY OF QUALIFICATIONS

Proficient with computer software, graphic design skills, management skills, customer service, technical, sales, and call center experience.

Comcast Cable - Nashville, TN 2004–2016

Customer Service Representative - Acquire new subscribers and upgrade customer accounts. Manage inbound customer calls. Prepare and schedule sales applications and field installation appointments. Meet and exceed department sales goals, schedule adherence, and call quality. Review account discrepancies and apply account adjustments. Resolve customer escalations and support team members. Troubleshoot internet, phone, and cable problems.

Comcast Cable – Atlanta, GA 2003–2004

Customer Service Representative - Acquire new subscribers and upgrade customer accounts. Manage inbound customer calls. Prepare and schedule sales applications and field installation appointments. Meet and exceed department sales goals, schedule adherence, and call quality. Review account discrepancies and apply account adjustments. Resolve customer escalations and support team members.

Comcast Cable - Chicago, IL 2002-2003

Commercial Specialist - Respond to customers' written and telephone inquiries. Assist Account Executives with customer-related issues, process all approved credits and refunds, enter and schedule commercial sales agreements into CSG Back-up for dispatch and check-in, print works orders, and maintain daily communications with commercial technicians.

United Parcel Service – Chicago, IL 1988-2002

Supervisor-Utilized troubleshooting skills and successfully managed customer complaints. Printed mandatory deadlines for reports generated for upper management.

Peapod - Skokie, Illinois 1999-2002

Customer Service Representative - I answered inbound inquiries about service, billing, account status, technical, and general request. Processed customer grocery orders via phone and fax.

US Office Equipment – Northbrook, Illinois 1997-1999

Dispatcher/Customer Service Consultant - Responsible for incoming technical and maintenance request calls. Dispatched service calls for field technicians. Managed inventory for parts required for repair service orders through the network system. Maintain a daily log of new equipment setups and make follow-up calls for the sales department.

HBO Direct/ TIME WARNER - Chicago, Illinois 1995 -1997

Customer Service Representative – I answer inbound calls in a fast-paced call center for satellite dish customers. Achieved sales goals of 40% to maintain the team average. Assisted customers with service, sales, billing, and technical problems.

EDUCATION 1986-1991

Columbia College

Chicago, IL

Bachelor of Liberal Arts

References upon request

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