Property Preservation Customer Service

Joseph M Muya

***********@*****.*** Phone 214-***-****

Qualified and results-driven professional with successful experience working in fast-paced and demanding

environments that require strong organizational and technical skills. Detail-oriented and resourceful in

completing multiple projects. Team player with polished communication skills: verbal, written, interpersonal

presentations to both internal and external partners.

EXPERTISE

Project Management Cost accounting skills Financial Statement Literacy Relationship Management Risk

Assessment Enterprise Resource Planning (ERP) systems Problem Solving Microsoft Office Expertise

Access programming Data processing SQL 7.0 Oracle

EDUCATION

Bachelor of Science in Information Systems

Microsoft System Developer Certificate (MCSD)

PROFESSIONAL EXPERIENCE

SAMSUNG SDSA August 2021 - Current

Drayage Control Tower Team

• Monitor and manage the drayage process of shipment movement – Track containers coming to Texas,

Colorado, Missouri, Tennessee and Oklahoma via rail after loading the rail at POD

• Create forecasting and final work order for contracted carriers to plan to pull containers timely at the ramp

prior to LFD (Last free date)

• Search for spot carriers to help with drayage incase our contracted carriers are at capacity or having chassis

shortage etc.

• Track containers to via SSL sites (CMA-CGP, Maersk, HMM etc.) in order to project volumes arriving to

forecast capacity with our carriers

• Report monthly on Key Performance Indicators (KPI) for drayage deliveries (Follow up on status and update

our internal systems with propel dates, pickup date delivery date and unit empty return dates

• Analyze, create, edit, track and trace select LSPs such as drayage carriers, rail companies, rail terminal etc.

• Assist with clearing storages at ramp incase carried declines fronting payment for various reasons

HAPAG LLOYD February 2019 – August 2021

EXPORT ACCOUNT COORDINATOR

• Work with internal departments to resolve client and system issues, regarding logic, business rule changes to

improve business strategies.

• Analyze weekly/monthly client data for trends to develop modifications and recommendations to improve

processes.

• Recognize key compliance and operational aspects of client’s cargo shipments (trucks, rails, ocean, and

transshipments)

• Perform routing and rating analysis including bookings and spot rates requests according to procedures

• Research and analyze best route/rate combination according to customer requirements

• Assist port operations in vessel manifest closure and finalize load list by reducing bookings, splitting, and

rolling.

RM GLOBAL LOGISTICS February 2016 – February 2019

FREIGHT BROKER

• Carrier and customer development, qualification, set up carrier packet, request credit, and generate

insurance certificates.

• Build and maintain relationships with vendors and potential clients to obtain new business.

• Collaborate with team members and management in developing efficient, operational, business execution

methods.

• Negotiate rate prices with carriers and freight forwarders with consideration to both parties while offering

exceptional customer service as well as timely updates.

• Utilize different transportation tools like truck stop, DAT, Selects, FMS, and TMS.

JOLI TRANSPORTS LLC February2014 – February 2016

CEO/ OWNER

• Process and review completed load invoices, driver paystubs, replenish fuel cards, and tolls payment.

• Schedule timely deliveries while keeping the drivers and customers updated accordingly with live status.

• Create and maintain effective professional relationships with vendors and indulge in negotiating rates in

addition to bid activities.

• Coordinate recovery trucks in case of breakdowns, research cross-dock warehouses, find close repair shops

and roadside mechanics for the fleet.

• Review driver weekly logs and maintain truck maintenance records accordingly as well as develop monthly

financial statements; manage and track assets.

BANK OF AMERICA SERVICING LP January 2009 – February 2014

FORECLOSURE LITIGATION SPECIALIST

• Attend court hearings, mediation, deposition, and trials on litigation matters on behalf of BAC home loan

servicing.

• Develop strategies to defend the bank’s interest in court, ensure investor guidelines are followed while in

compliance with applicable laws, regulations, and policies.

• Collaborate with internal and external partners to make sure exceptions like title issues, payment disputes,

property preservation, and damage issues are addressed promptly to avoid delays in the Foreclosure process.

• Analyze loss mitigation (HRD & Short Sale) documentation to determine that all applicable workout options

have been exhausted before foreclosing.

• Update the litigation loan database and reports with current information to aid in developing new strategies,

as well as prepare for upcoming critical events and milestones.

COUNTRY HOME LOANS March 2006 – January 2009

NEGOTIATOR II / LOSS MITIGATION

• Analyze and negotiate loss mitigation options on defaulted and potentially defaulting loans.

• Create actual modifications based on borrower financial status and investor approvals such as special

forbearance, trial Mods, and short sale.

• Negotiate with borrowers, external Lenders, investors, private mortgage insurance companies, real estate

agents, attorneys, and other countrywide representatives from initial workout requests to final workout closure.

• Coordinate loss mitigation options with applicable internal departments and handling overly complex workout

cases in compliance with applicable laws, regulations, and policies.

ADDITIONAL EXPERIENCE

Real estate (Principles of Real estate 1&2, Law of agency, contracts, Appraisal independence)

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