Data Entry Documentation Specialist

Denise W. Russell

***** ******** **** #****, *** Antonio, TX 78253 210-***-**** *********@*****.***

SKILLS:

Customer Service, Communication

Data Entry, Research, Calendar Management, File Management

Exceptional organizational skills

Advanced in Internet usage, Microsoft Word, Excel, Outlook, and PowerPoint

EDUCATION:

Associates in Applied Science – Oakton Community College

Microsoft Office Specialist Certificate – Oakton Community College

WORK EXPERIENCE:

2018 – 2020 Centrally Managed Intake Unit

Entered personal and policy information into the database.

Maintained the employee bankruptcy log.

2006 – 2020 Executive Assistant – Allstate Insurance Company

Ability to work with all levels of management

Extensive work with PII

Provided support to six Corporate/Claim Litigation attorneys.

Set appointments, arranged conferences and webinars.

Maintained calendars, scheduled meetings, prepared meeting materials.

Coordinated meetings for large internal and external audiences.

Coordinated travel plans, processed expense reports, reconciled corporate credit card statements, and processed invoices.

Provided support using Management Desktop.

2004 – 2006 Staff Documentation Specialist – Allstate Financial

Responsibilities included, but were not limited to:

Processing customer requests for fixed and variable annuities in an accurate and timely manner.

Reviewing confidential legal documents including power of attorney, trusts, divorce decrees.

Daily written and verbal communications with agents and customers.

ADDITIONAL INFORMATION:

In addition to my administrative work, I have worked as a travel agent for over thirty years specializing in group travel. I opened my own travel agency, “PacNGoToo,” in 2015.

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