Katherine Herrmann

720-***-**** advpv6@r.postjobfree.com Thornton, CO 80602

SUMMARY

Driven individual, specializing in strategic planning, operational leadership and improvements for housing/reentry projects. Bringing experience in the recovery industry to a new position with long-term potential for growth and advancement.

SKILLS

Operations Management Production Staff Coordination Critical Thinking Partnership Development

Promotions Development Task Delegation

Program Guidelines Adherence Data Verification

Employee Work Scheduling Creative and Innovative

Verbal and Written Communication Staff Hiring and Evaluations Program Improvements Attention to Detail

Business Oversight Personnel Direction

Decision Making Program Operations

Educational Program Planning Time Management

Organizational Leadership Dependability and Cooperation Policy and Procedure Improvements Microsoft Office Regulatory Compliance Program Scheduling

Problem-Solving Performance Management

Program Leadership

EXPERIENCE

Juvenile Services Professional, Boulder Juvenile Assessment Center, May 2022-Current Ran support/education groups with youth in custody. Provided support and assistance to youth in custody. Documented information into systems used by Community Justice Services. Generated reports, used for bonds. Transported youth in custody to and from other facilities. Conducted meal runs to pick up food/laundry for youth in custody, from the Boulder County Jail. Conducted daily facility inspections. Communicated with family of youth in custody. Conducted individual and family assessments. Communicated with officers of the law, regarding youth in custody. Conducted 5, 30 minute monitoring of youth in custody. Called in reports to Child Services. Updated daily rosters. Program Director/WAGEES Supervisor, Tribe Recovery Homes, March 2020-May 2022 Denver, CO Managed program operations and provided strategic leadership for workers. Liaised between organizations, partners, stakeholders and members to promote and improve services and communication. Created comprehensive progress reports on programs to show progress. Developed robust marketing plans to increase awareness of programs. Designed and implemented standard operating procedures in various departments for optimal efficiency. Uncovered issues to determine solutions and assist program participants. Oversaw daily operations of housing and WAGEES program functions. Managed recovery program operations while providing leadership to 88 residents and 5 faculty members. Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates. Recruited and hired top-level employees with expertise in the recovery field, adding depth and talent to highly skilled team. Developed and monitored budgets WAGEES program. Increased Tribe Recovery Homes/WAGEES program effectiveness by implementing strategic operational improvements. Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes. Delivery Driver, Hungrybuffs, November 2019-May 2020 Boulder, CO Notified customers of delays to decrease calls to support. Located and selected merchandise to verify specifications. Delivered rush merchandise on tight schedules to meet customer targets. Inspected and maintained gas, oil and water levels as well as tires, lights and brakes. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty. Leveraged various securing methods to restrain cargo during transit. Answered customer questions regarding shipments. Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables. Promoted positive customer service by delivering on- time shipments and fully resolving issues. Applied defensive driving and safety techniques to prevent accidents. Obtained and maintained proper delivery authorization and pickup documentation. Marketing and Sales, 2010-2019

Information available upon request.

Medical Assistant, Rocky Mountain Cardiology, May 2004-June 2008 Boulder, CO Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Educated patients about medications, procedures and physician's instructions. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis. Contacted pharmacies to submit and refill patients' prescriptions. Followed principles of asepsis and infection control to meet patient safety guidelines. Collaborated with local pharmacies to resolve and clarify issues with patient medication. Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions. Completed clinical procedures and gathered patient data for interpretation by physician. Conducted patient interviews to gather health history, vital signs and information about current medical issues. Improved patient care and daily task efficiency resulting in smoother operations. Reviewed treatment sheets for consistency, completeness and accuracy. Assisted with technical treatments and entered information within patient records and charts. Communicated with patients by phone and via written correspondence. Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care. EDUCATION AND TRAINING

Inspector Recovery,

Colorado Association of Recovery Residences, Littleton, CO July 2021 Peer Specialist Mental Health Services,

Colorado Mental Wellness Network, Littleton, CO February 2021 Completed CE in Suicide Prevention, Holistic Approaches to Co-Occurring Disorders, Psychiatric Advance Directives, Dynamic Approaches to Wellness, Intro to Peer RespiteAlternatives to Suicide and Effective Advocacy.

Medical Assistant Medical Assisting, Concorde Career College - Aurora, Aurora CO December 2003 4.0 GPA CPR Certified

REFERENCES

Thomas Hernandez - Executive Director at Tribe Recovery Homes 720-***-**** Daniel Singer - Deputy Director at Tribe Recovery Homes 303-***-**** Maureen Schultz - Realtor 719-***-****

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