Service Delivery Sales Representative

Professional Summary

Skills

Work History

NICOLINA HOLLOWAY

Lynbrook, NY 11563 917-***-**** **************@***.*** To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Needs Assessment

Payment Processing

Product Merchandising

Credit and Debt Card Processing

Answering Customer Questions

Upselling Strategies

Inside and Outside Sales

Product and Service Sales

May 2022 - Jan 2023

Elmont, NY

Sales Assistant

Liberty Fence, Inc.

Welcomed office visitors and alerted staff to arrivals of scheduled appointments. Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Coordinated and scheduled meetings and appointments. Delivered clerical support by handling range of routine and special requirements. Completed clerical tasks such as filing, copying, and distributing mail. Interacted with customers by phone, email, or in-person to provide information. Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Jul 2001 - Feb 2021

Remote

Sales Representative

AFA Sales, Inc.

Selected correct products based on customer needs, product specifications and applicable regulations.

Negotiated prices, terms of sales and service agreements. Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Education

Developed and delivered engaging sales presentations to convey product benefits. Built relationships with customers and community to promote long term business growth. Set and achieved company defined sales goals.

Managed customer accounts to secure customer satisfaction and repeat business. Generated new leads through networking and attending industry events. Achieved or exceeded company-defined sales quotas. Retained excellent client satisfaction ratings through outstanding service delivery. Monitored service after sale and implemented quick and effective problem resolutions. Built diverse and consistent sales portfolio.

Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Contributed to event marketing, sales and brand promotion. Jun 1966

Far Rockaway

High School Diploma

Far Rockaway High School

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