Service Worker Customer
Resume:
Edith M. Salzano
Middletown, NY *0941
*******@*****.***
February 2021 – Present HVHCS FDR CAMPUS
Food Service Worker
Performs a variety of tasks that require attention to work operations in a kitchen or dining area following established procedures.
Serves food by order and proper proportion.
Set up cafeteria lines, steam-tables, dining room tables, and side service stands with hot and cold food items.
Breaks down and cleans table areas when meals are finished and return dishes and food to kitchen area.
Delivers and serves meals to CLC’s in accordance with all directives, policies and safety procedures and precautions.
Practices all safety procedures and provides excellent customer service
Lead Service worker for special events and meals
June 2018 – Present Self Employed
General Housekeeping and In-Home Care Provider
Provides services in all levels of housekeeping duties.
Provide direct care to elderly, mentally, physically, and medically disabled adults and children.
Performs food shopping, meal planning and preparation for modified diets and nourishment lists.
Performs all laundry maintenance including linen changing.
Generates medication reminders.
Provides companionship.
Performs personal care tasks of bathing and clothing changes.
Undertakes community involvement including recreational activities outside of the home.
Works with clients on their goals and tracks their success daily.
Performs various cleaning duties such as cleaning stairwells, steps, furniture, balconies, windows and kitchen appliances.
Remove and properly dispose of trash and recycle items as required.
Sweep, clean, strip and wax floors using manual and power equipment.
Shampoo carpets and operate a wet dry vacuum cleaner.
2012 – 2018 Maddy’s Diner - Middletown, NY
Manager and Lead Server
Responsible for training and direct supervision of front of house staff members.
Supervised the floor during meal service and ensured that all standards and policies were being adhered to.
Ensured that all checklists, requisitions and proper opening and closing duties are completed for each shift.
Communicated effectively both verbally and in writing, to provide clear direction to the staff.
Observed performance and encouraged improvement where necessary, ensured staffing levels for all outlets were accurate, organized and made sure staff were present for pre-shift and department meetings.
Communicated regularly with the staff on pertinent information such as menu changes and equipment issues.
Ensured that all steps of service, policies and procedures outlined in the Employee Manual were followed daily.
Supervised and trained all personnel in proper cash handling protocol.
Communicated with all guests utilizing a clear and kind tone and made every effort to resolve and conflict to ensure the guests highest satisfaction.
Communicated and moved throughout the restaurant and kitchen areas to visually monitor and take actions to ensure food quality and service standards were met.
Gave guidance when needed, maintained cleanliness of all outlets daily including the proper functionality of all front of house needs.
Ensured proper maintenance of all kitchen equipment.
Conducted vendor research for purchasing of new kitchen equipment and supplies
Conducted competitive research on food, equipment and point of sales systems training and trends.
Collects data for price comparisons
2008 – 2011 Village Deli & Grill - Middletown, NY
Shift Supervisor
Responsible for overall operation of the deli up to an including https://www.snagajob.com/job-search/q-deli+managerinterviewing, hiring and disciplinary action of staff when required.
Assisted with food, equipment and supplies purchasing and invoicing.
Trained employees on proper food preparation, kitchen safety techniques and health standards.
Set-up and Supervised the daily and weekly cleaning schedules.
Created and maintained staff scheduling and shifts.
Maintained records on food cost, waste and employee hours to optimize profit and create the best experience possible for customers.
1998 – 2008 Pie-Sanos Pizza and Wings - Middletown NY
Supervisor
Responsible for overall operation of the deli.
https://www.snagajob.com/job-search/q-deli+managerResponsible for all aspects of recruiting and hiring new staff when required.
Purchased food, stock items, cleaning supplies and equipment.
Responsible for training all personnel in proper food preparation, kitchen safety techniques and health standards.
Managed the daily and weekly cleaning schedules for the kitchen and grounds.
Responsible for setting up work schedules and initiating and overseeing disciplinary action as required.
Maintained records on food, supplies and equipment expenses, waste management and employee wage hours.
Ensured proper upkeep and maintenance of all kitchen equipment.
Conducted competitive research on food, equipment and point of sales systems training and trends.
Prepared uncooked food items such as sandwiches and salads and served hot and cold beverages.
Planned and prepared menu items for and assisted in all catering functions and tray line activities.
Directly responsible to owner for optimization of profit and creating the best experience possible for customers
Responded to customer complaints and requests
Answer phones and provided
Monitored and conducted credit card purchases
References available upon request
Contact this candidate