Office Manager

CASSANDRA HANSON

******************@*****.*** C: 231-***-**** Chestnut Mound, TN 38552

Summary

Dynamic Office Manager with 10 years of experience in supporting day-to-day operational functions to provide smooth- running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.

Skills

Budgetary Planning

Timesheets/Payroll

Training and coaching

Accounts payable and receivable

Scheduling and calendar management

Data entry

File and data retrieval systems

Microsoft Office

Licensing

Banking operations

Customer relations

Invoicing and billing

Experience

Thorpe Design, LLC LaVergne, TN

Office Manager

06/2015 - Current

Increased office organization by developing filing system and customer database protocols.

Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.

Handled scheduling and managed timely and effective allocation of resources and calendars.

Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.

Monitored office inventory to maintain adequate supply levels and order products.

Performed billing, collection and reporting functions for Quickbooks office generating over $8.5-9 million annually.

Collaborated closely with operating officers to effectively smooth and improve office operations.

Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.

Wrote professional business correspondence to maintain strong line of communications.

Greeted visitors promptly and directed to correct locations.

Updated employee paperwork and records along with timekeeping and payroll

Drafted manuals and resources for identifying access to services.

Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.

Coordinated office activities and operations to secure efficiency and compliance with company policies.

Leelanau Vacation Rentals Glen Arbor,

MI

Housekeeping Supervisor

04/2015 - 10/2015

Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.

Created schedules, shift reports and other business documentation to coordinate housekeeping needs.

Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.

Sustained safety protocols to support proper and cost-effective equipment and material usage.

Delegated daily tasks to employees to manage resources and meet deadlines.

Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards. LeBear Resort Glen Arbor, MI

Housekeeper

03/2010 - 10/2014

Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.

Requested maintenance orders to fix non-working equipment and address room damage.

Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.

Education and Training

Everest College - Tampa Tampa, FL

Associate of Science in Accounting

03/2014

Contact this candidate