Service Representative Data Entry

CURRICULUM VITAE

PERSONAL INFORMATION:

Name: Haimaa Mahmood Hassan

Marital status: Married

Nationality: Bahraini

Date of Birth: 03/01/1979

Mobile : 36838898 / 33324493 / 66330396

Email: *****.*******@*****.***

INTRODUCTION:

My expertise lies in performing a full range of administrative operations and driving office efficiency within detail-oriented, deadline-driven environments. Bookkeeping, correspondence, reports, calendar maintenance, meetings, and special event coordination are just a few of the areas in which I excel. With my key ability to prioritize tasks and collaborate with peers and management teams.

Highlights of my experience include:

Performing a variety of administrative operations, including schedule management, report generation, and general reception.

Achieving business-development efforts while suggesting and implementing effective processes and procedures for maximum efficiency and productivity.

Demonstrating solid time management and organizational skills, Microsoft Office proficiency, and effective customer service strategies. EDUCATION & QUALIFICATIONS:

1995 -1998 High Secondary School Certificate

1996 - 2003 Certificate in English Language - Polyglot Institute 1998 - 2003 Commercial Studies Diploma(CSD) - University of Bahrain 2008 Certified Business Professional (CBP)

2014 Certificate of Appreciation – From German Orthopaedic Hospital WORK EXPERIENCE:

German Orthopedic Hospital

Position: Administrative Assistant

Claims clearance (Main Reception)

Period: 01/06/2013 – Present

Duties and Responsibilities:

Professionally answering incoming and outgoing calls

Preparing the attendance sheet for patient

Responsible for telephone and personal reception of patients to the hospital

Handling all filling tasks and all paper works.

Maintains all general office.

Welcoming patients

Preparing claim and approvals for the physiotherapy patients

Registering OR for inpatient and outpatient

Uploading documents for patients in system

Rebooking an appointments for Dr’s & physiotherapist

Preparing claim for patient

Taking an approval for the physiotherapy from the insurance Gulf Management & Services

Position: Receptionist and Admin Assistant

Period: 20/07/2008 – 9\11\2009

Duties and Responsibilities:

Professionally answering incoming and outgoing calls

Preparing the attendance sheet

Sending and receiving faxes.

Responsible for telephone and personal reception of visitors to the office and for all clerical work office.

Handling all filling tasks and all paper works.

Registering delivery notes.

Maintains all general office.

Registering the employee in the GOSI.

Handle the desk travel i.e. corresponding with travel agents for making necessary booking for our visitors.

Welcoming visitors

Preparing Local Purchase Order (LPO)

Handle all the internal and external correspondence and maintain a record of them.

Ordering & maintain office supplies

Maintaining all general office files

Mena Business Services

Position: Customer Service Representative

Period: 03/12/2006 to 14/07/2008

Duties and Responsibilities:

Professionally Handling Inbound and Outbound calls.

Identify and respond to customer needs and expectations.

Provide correct/appropriate information to customers as per guidelines outlined by the company.

Analyzing and solving customer complaints independently.

Maintenance of Service Level Agreements by strict Schedule Adherence, Punctuality and effective Time Management. International Agencies

Position: Receptionist and Accounting Assistant

Period: 28/08/2004 to 30/11/2006

Duties and Responsibilities:

Answering incoming calls

Sending and receiving faxes.

Responsible for telephone and personal reception of visitors to the office and for all clerical work office.

Maintains all general office.

Create personal folder for each new employee.

Preparing the quotation for the sales department

Preparing the supplier’s invoice

Preparing the Local Purchase Order

Handling all the patty cash and credit

Preparing and typing all necessary office paper work on computer.

Handling all filling tasks and all paper works.

Registering delivery notes.

Trainee new employees.

Maintain and update memorial book, send appropriates cards to the clients.

Registering time sheets for the staff.

Arranging the conference room for meetings.

Maintain and update visitor’s file, prepare for first-time visitors. Standard Chartered Bank

Position : Customer Service Clerk

Period: 15/02/2003 to 30/05/2003

(Trainee from University of Bahrain)

Duties and Responsibilities:

Answering incoming calls

Sells products and services to current and prospective customers to include opening of new accounts.

Performs clerical duties such as answering calls, processing incoming mail and deliveries, loan administration, bookkeeping, data entry, vault work, and \ or safe deposit duties.

Sending and receiving faxes,

Receives loan payments, verifies that payment equals the amount due, and enters payment.

Cashes checks and pays money from checking and savings account. Verifies signatures and customers account balance. Inspects all checks, bounds, money, orders, saving withdrawals, etc. to determine their negotiability. ATTENDED COURSES & WORKSHOPS:

Handling complaints with Ministry of electricity & water – 2008

Team Work – from LOGIC 2013

Medical insurance policies and Pre approval guidelines – certificate off attendance – 2014 – from German Orthopedic Hospital

Buliding Relationship – from IMPACT 2014

Team Building – Achievement certificate – 2015 from Takween

The Power Within Stress Management at Work for Better employee Performance 2015

CAPABILITIES AND SKILLS:

Writing letters of enquiry & replies, orders, reports, invoice & receipts.

Using computer software programs: Microsoft office (Microsoft Publisher, Excel, Access, Word, Power Point, outlook)

LANGUAGES:

Arabic

English

INTEREST & HOBBIES:

Reading books

Swimming

REFERENCES:

Available upon Request

Contact this candidate