Bridget Williams

San Antonio, TX *****

advpoz@r.postjobfree.com

+1-210-***-****

Seeking employment with a company that can utilize my Customer Service skills. Work Experience

Warehouse Worker

Contract /temp - San Antonio, TX

November 2020 to February 2023

Light industry, mail sorting, payment sorter, control warehouse, etc. Appointment Setter

N 2 Hair Beauty Salon - San Antonio, TX

May 2015 to December 2020

Answer phones,scheduled appointments accepted payment for service cash or credit clean shop did inventory

Cashier

Wendy's - San Antonio, TX

March 2017 to May 2018

Worked as a early morning prep, made salads and prepped veggies for burgers worked drive-through window, took orders made drinks, took payments balanced cash drawer at beginning of shift and end of shift

Front Desk Lead

La Quinta Inns & Suites - San Antonio, TX

April 2004 to March 2008

• Welcomed guests on arrival and provide information regarding availability, room types and rates.

• Pre-assigned rooms or block rooms for guests with reservations prior to arrival. • Assigned rooms pertinent to guests' needs and choices.

• Collected payments for rooms and amenities.

• Instructed staff to assist guests with luggage. • Provided information regarding hotel policies both on the phone and in person. • Maintained inventories pertinent to vacancies, reservations and rooms. • Compiled reports relevant to guest accounts, receipts and vouchers both manually and electronically.

• Handle customer complaints by providing a quick resolution. Customer Service Representative

Drury Inn & Suites - San Antonio, TX

October 1997 to March 2004

Managed a staff of 50 hotel employees.

Made weekly work schedules for Front Desk Staff and approved work schedules for the staff of the other hotel departments.

Prepared weekly packet for corporate office to include: invoices, coupons, receipts. Gather sales information to comply for corporate office. Reviewed all pending direct bills.

Ordered uniforms new and existing employees.

Audited employee time punches to ensure accuracy of payroll. Made sure the appropriate quantity of staff members were available according to incoming revenue. Utilized marketing skills during Sales Blitz's.

Trained new employees.

Welcomed guests on arrival and provide information regarding availability, room types and rates. Pre-assigned rooms or block rooms for guests with reservations prior to arrival. Assigned rooms pertinent to guests' needs and choice. Collected payments for rooms and amenities.

Instructed staff to assist guests with luggage.

Provided information regarding hotel policies and activities in response to queries both on the phone and in person.

Maintained inventories pertinent to vacancies, reservations and rooms. Compiled reports relevant to guest accounts, receipts and vouchers both manually and electronically. Handle customer complaints by providing a quick resolution. Production Worker

Onion Dicer - San Antonio, TX

July 1987 to June 1991

assembly Line and chopped onions picked bad peppers cleaned and sanitize equipment Cashier/Front Office

HEB, - San Antonio, TX

June 1984 to May 1989

Check out grocery work front office sold money order and cash payroll checks sent faxes, sold car titles, Education

College Degree in basic

Praire View College - Prairie View, TX

June 1989 to July 1990

High School Diploma in Basic

East Central High School - Adkins, TX

May 1984 to May 1987

Skills

• Office Administration (7 years)

• Front Desk (10+ years)

• Phone Etiquette (10+ years)

• Payroll (4 years)

• Accounts Receivable (6 years)

• Multi-line Phone Systems (10+ years)

• Guest Services (10+ years)

• Accounts Payable (6 years)

• Office Management (4 years)

• Bookkeeping (6 years)

• Management (4 years)

• Accounting (6 years)

• General Ledger Accounting (6 years)

• Human Resources (4 years)

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