Service Representative Data Entry

David Adam Lopez

*****.*********@*****.*** ***** Central Ave, Baldwin Park, CA 626-***-****

OBJECTIVE:

HR Consultant Certified, seeking a position that is both challenging and rewarding; where I can utilize & enhance my knowledge, education, and leadership skills for the benefit of an organization. To be part of a winning team where I can contribute my ideas and efforts to accomplish and grow within the organization.

SKILLS:

Strong analytical & reporting experience with the ability to identify, analyze and report on critical metrics and KPIs

Outstanding project management skills (projects involving internal and external stakeholders, domestic and international) with an ability to meet tight deadlines and prioritize workloads

Strong leadership abilities, sound judgment, superior problem solving and decision-making skills to effectively manage a region

Strong background in motivating and developing people along with excellent relationship-building skills

Demonstrated superb communication skills consisting of oral, written and listening

Proven track record of excellent negotiating and decision-making skills involving high dollar contracts

Strong vendor negotiation skills with a track record of reducing acquisition cost through strong vendor negotiation

Planning and organizational skills as required to utilize resources effectively

Development and implementation of recruiting & operational strategies

Human Resources Generalist and Labor Law compliance

Demonstrated strong leadership skills through established coaching technique and aware of continuous improvement methodologies

Leadership skills, including written and oral communications, relationship building, conflict resolution, interpersonal, team building and presentation skills

Proven project management competencies (Domestic and International)

Strong Business Development skills

EXPERIENCE:

Hyperloop One Los Angeles, CA

HR Generalist/Technical Recruiter 05/2022 – 02/2023 (Contract)

Program Manager and Client Relations

Creating a recruitment plan and calendar according to operation needs / projections

Prepares recruitment lists and posts jobs using LinkedIn, Indeed, Dice and Greenhouse.

Screens applicants for quality candidates, phone screens and schedules interviews

Generate official internal documents such as offer letters, pay adjustments, recognition, etc.

Create onboarding plans and educate newly hired team members on HR policies, internal policies/procedures, where to find needed resources, etc.

Coordinate new hire orientation with Safety, HR, IT and Department Managers

Conduct exit interviews and leads internal separation process

Track all onboarding/offboarding tasks using MS Planner ensuring all HR team tasks are completed on-schedule.

Enter new team member info into: HR Management Software and various internal applications for benefits elections, timekeeping, training, and development

Knowledgeable in benefits software and offerings and assists Benefits Coordinator in annual open enrollment, answering benefits questions and reviewing benefits plan for each new year.

Assign licenses, and sets up login, pay codes, UKG timekeeping system.

Maintain employee data information in relative computer systems using SharePoint

Post new employee announcements on company intranet

Sets up 60 / 90-day new hire follow-up reminders in Outlook

Manage hard copy and intranet organization charts

Follow up on Employee Referral Bonus Awards and coordinates payment

Determine equipment needed for new hires (laptop/desktop, monitor, mouse, keyboard, cables, USB sticks, phone, company vehicle, credit card/fuel card, etc.), and places order(s)

Determine which software, tools and access rights new hires need

Prepare new hires’ desk with necessary hardware and supplies, as needed (desk and cell phone, printers, etc.)

Conduct technology orientation for new hires

Coordinate security policy assignments through on/off-site IT support staff

Track check out and return of Company-owned devices

Send out all necessary communications on devices (Equipment Manager, Rush Financial Services, companywide, etc.)

Serve as main point of contact for off-site IT support group approving orders, communicating common user issues, troubleshooting internal issues, etc.

Work directly with hiring managers and internal stakeholders supporting and executing recruiting strategies to fulfill talent needs (i.e. requisitions + hiring projects).

Engage both active and passive talent through the full-lifecycle recruiting process from sourcing to offer.

Generate and communicate both strategic and requisition-based sourcing strategies in partnership with hiring managers, the recruiting team, and Talent Operations leadership.

Effectively manage candidate communication, articulating both positive and constructive feedback, ensuring that candidate experience is top-of-mind.

Manage requisitions and talent within the ATS including but not limited to: generation of job postings and job descriptions, accurate candidate and requisition dispositions, candidate communication(s), construction of offer letters, etc.

Work with external partners to engage talent (e.g. sourcing technologies & vendors, staffing firms, professional organizations, diversity channels, etc.).

Collaborate with members of the Talent Operations team to continually optimize and innovate: ensuring that our processes, technologies, and people are as innovative and dynamic as our flagship product(s) and solutions.

Workforce Enterprises La Mirada, CA

Regional Sales Manager 02/2022 – 05/2022

Assist Sales Managers in the development of sales and marketing plans, forecasting, performance management, etc., measure and track results

Assist in development of territory contractor network and relationships establishing primary supply position with each

Creates, communicates, and executes a vision for the sales team, establishing direction and providing context for sales activities

Manage a diverse team of Territory Business Managers, Distribution Channel Account Managers, and Operations Program Managers

Provide active management, recruitment, and talent development of a high-volume business development team

Providing coaching, motivation, and performance management to the specialty account managers (sales representatives)

Work with sales management to develop and execute prospecting campaigns for target market sectors

Provide active management, recruitment, and talent development of a high-volume business development team

Arena Staffing Garden Grove, CA

Regional Manager 08/2020 – 12/2021

Provide leadership, strategize, organize, execute the recruiting and operational activities

Achieve budgeted sales and contribution profit through business development and growth of current and new customers

Ensure territory growth by aggressive selling, negotiations and provide superb customer service

Manage healthy P&L's (month to month and year over year)

Developing premium level customers, managing recruiting, operations, and sales teams

Ensure stronger customer retention levels through effective strategic sales and marketing plans

Individual account management and account coordination with local and national sales personnel

Implement and ensure the integrity of operational standards and processes

Project management, worker pool management, risk management and executing all branch/market operations

Interview, hire, develop and mentor office personnel in the performance of their duties and implementation of policies and strategies

Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws

Monitor controllable SG&A expenses including classified advertising, premiums, entertainment, reimbursable expenses, and supplies

Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiating with others

Perform site inspections and work with risk management and safety departments to deliver on going field worker safety training

Talent Corps Addison, TX

VP of Recruiting & Operations 01/2018 – 08/2020

Create and execute the recruiting & operations process

Strong human resources generalist support & implementation of policies and strategies

Strong relationship building/networking skills, and able to interact with all levels of employees within the organization

Executive presence and strong interpersonal skills

Deal effectively with individuals at all business levels and a variety of situations requiring tact, judgment, and composure

Lead a team of skilled, independent, and competent leaders and the ability to plan and delegate assignments, review work, and supervise

High collaboration and teamwork skills, strong drive, accountability, and creativity

Ensuring the consistent and effective execution of key systems and processes that make effective use of organizational resources

Coaching/Mentoring: develop new skills, mindsets, and capabilities of team members.

Blend support with accountability and challenging others to grow

Implementation of the EOS to establish consistency, accountability, and company organization

Proven accomplishments in leading, directing, and planning a group. Significant experience in aligning/integrating recruiters, operation specialist and multi skilled trades personnel.

Be skillful at articulating a vision, providing associates with a sense of purpose, and driving a strong organizational climate

As a member of the leadership team, ensure the teams at branch and national levels are making effective decisions and pursuing the right priorities

Budget setting and contribution profit through business development

Talent acquisition - interview, assess and hire all internal staff

Major Projects:

McMurdo Station - Antarctica

Air Strip - Marshall Islands

Terminal E - DFW Airport

Midway Solar Project - Fort Stockton, TX

PeopleReady Grand Prairie, TX

Market Manager 07/2016 – 01/2018

Provide leadership, strategize, organize, execute the recruiting and operational activities.

Achieve budgeted sales and contribution profit through business development and growth of current and new customers.

Ensure territory growth by aggressive personnel selling, negotiations and provide superb customer service.

Developing premium level customers, managing recruiting, operations, and sales teams.

Ensure stronger customer retention levels through effective execution of strategic sales and marketing plans.

Individual account management and account coordination with local and national sales personnel.

Implement and ensure the integrity of operational standards and processes

Project management, worker pool management, risk management and executing all branch/market operations.

Interview, hire, develop and mentor office personnel in the performance of their duties and implementation of policies and strategies.

Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Monitor controllable SG&A expenses including classified advertising, premiums, entertainment, reimbursable expenses, and supplies.

Build seamless working relationships throughout all service lines within the organization at the market levels.

Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiating with others.

Perform site inspections and work with risk management and safety departments to deliver on going field worker safety training.

Manage healthy P&L's (month to month and year over year)

CLP Resources (PeopleReady) Grand Prairie, TX

Trade Recruiter 05/2013 – 07/2016

Full-cycle recruiting

Cold calling, answering phones and prescreen applicants.

Manage ATS systems and resumes from search engines of qualified and potential candidates.

Data entry, filing, assisting in the completion of new hire paperwork such as, verifying I-9's and W4 forms in a secure manner.

Conduct E-Verify, audit applications and new hire orientation paperwork to assure accuracy.

Assist payroll department in processing payroll

Manage worker pool using technology to assign and un-assign workers to new and end projects.

Marketing to promote and market the CLP brand to enhance sales with existing and new customers.

Provide support to all departments such as operations, recruiting and sales team.

Conduct QAP's (Quality Assurance Process)

Skilled Trades Recruiting (electrical, solar, finish carpentry, concrete masons, mechanical, lead positions, superintendent/foreman, admin) for residential, commercial, and industrial project sites within designated territory or out of state projects/placements.

Spent 8 months in both the Anaheim, CA and Los Angeles, CA (Burbank Office) where I was utilized as a Service Representative and Operations Specialist.

My tenure in three major markets has allowed and exposed me to all three phases of the CLP/Trueblue Inc. construction vertical.

EDUCATION:

IAP Career College

Human Resources Consultant Certification

Brookhaven College

2017 Associates Degree w/Study in Business

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