Customer Service Representative

Ashley Highsmith

*** ************ **. ****** **, 31312 912-***-**** *******************@*****.***

Objective

Communicative Assistant dedicated to providing elevated service and delivering exceptional customer

service. Detailed organizer of service operations with versatility in stressful circumstances. Skilled at

delivering speedy service to maximize satisfaction.

Experience

Customer Service Representative (Remote)

OA Logistics/E&E Co. LTD-Port Wentworth GA/Freemont, CA

March 2022-Present

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Shipping Data Clerk

OA Logistics-Port Wentworth, GA

July 2021-March 2022

Obtain and process product orders, including receiving deliveries, registering them and distributing packages and letters within the company

Maintain the company stockroom through organizing, cleaning and cataloging items on a regular basis

Schedule large shipments and plan logistics to ensure that there is sufficient storage space for incoming items and staff on hand to manage the shipments

Keep files of goods shipped and received by preparing regular shipping and receiving reports for managers

Handle issues arising in shipping or inventory handling

Ensure adherence to environmental management and systems

Trouble shoots shipping issues and customer complaints that arise and work to solve them

Schedule incoming and outgoing loads to the proper facilities

Nurse

OA Logistics - Port Wentworth, GA

April 2020 to July 2021

Performing client assessments as necessary

Performs other duties as assigned

Actively participate in the quality improvement process for the facility

Evaluating symptoms, reactions, and progress of patients on a periodic basis, charting; and reporting

problems to management

Implements/develops/documents the plan of care and revises as necessary

Server, 04/2009 to 03/2020

Western Sizzling – Pooler, GA

Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.

Coordinated numerous events throughout multiple banquet spaces, including weddings, reunions, and corporate meetings.

Kept register accurate through correct billing, payment processing and cash management practices.

Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Greeted and maintained relationships with regular customers.

Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.

Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and Productivity.

Store Manager, 01/2008 to 01/2009

CM City Rentals – Statesboro, GA

Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.

Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.

Created work schedules according to sales volume and number of employees.

Oversaw, trained and encouraged multiple employees, promoting culture of efficiency and performance.

Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximizes business operational efficiency.

Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platforms for all to voice concerns.

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

Managed all aspects of store operations, including organization, maintenance and purchasing functions.

Administrative Asst/General Store Manager, 03/2004 to 01/2008

Rent Town – Claxton, GA

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Coordinated weekly conferences with store associates to communicate sales and customer service goals.

Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.

Promoted business strategy by implementing improvements based on guest feedback.

Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Dispatch Officer, 02/2002 to 01/2004

Tattnall County Sheriff's Department – Claxton, GA

Monitored alarm systems and closed-circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.

Questioned callers to determine nature of problems and locations to direct type of response needed.

Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.

Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.

Read system maps and caller information and documented all details in system

Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Education

High School Diploma: 05/2003

Tattnall County High School - Reidsville, GA

Southern New Hampshire University - NH

Skills

Guest relations management Project organization

Hospitality service expertise Customer service

Schedule and calendar management Problem resolution

Administrative Duties Skilled in Microsoft Office

Relationship building Exceptional Microsoft Excel skills

References

Melissa Brown- Customer Service Director - 925-***-****

Marisol Simpson- Shipping Manager- 912-***-****

Lisa Petros- Director E&E Co- 510-***-****

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