Customer Service Sales Coordinator

Shannon N. Miller

832-***-**** ************@*****.***

Dynamic professional possessing advanced interpersonal skills and an ability to genuinely connect with people. Excels in areas of sales, brand merchandising, business development and relationship building. Proven ability to identify and execute strategy sales efficiently.

KEY COMPENTENCIES

Relationship Management

Negotiations

Pricing & Service Management

Strategic Sales

Buyer/Merchandiser

Sales Funnel Execution

Product Launch

Public Relations

Philanthropy

CAREER EXPERIENCE

International Sales Coordinator, Vacations To Go, Houston, TX September 2019-March 2020

Researched and advised on International travel per country requirements

Worked with 150 active clients across the globe

Communicated with third party vendors to guarantee efficient and seamless sales

Business Solutions Consultant, Eliot Management Group, Houston, TX January 2017-December 2018

Recommended products and services based on customers’ needs and interests as well as answered questions regarding products, prices, availability and usage.

Negotiated and prepared details of sales contracts and merchant services.

Responsible for leading team sales within the business, developing strategies for success and exceeding expectations.

Awarded as the Top Sales Executive June-July, 2018.

Account Executive, World Pay, Silver Spring, Maryland 2012-2015

Coordinated with merchants to establish the appropriate payment processing strategies and solutions to support the merchant’s business needs.

Provided quality customer service with a strong emphasis on partnership relationships.

Equipped clients with consulting services defining key areas where specific solutions can make a lasting impact, creating strong revenue growth.

Awarded as Top Sales Person, 2014, overseeing largest Regional Sales completion in company history.

Owner/Partner, Gift Wave, Houston, TX October 2000-2009

Responsible for establishing the determination of quantities, setting prices for product also overseeing a wide scope of business /marketing strategies.

Identified prospective customers by using business directories, following leads from existing clients, participated in organizations and clubs, and attended trade shows and conferences.

Proficient on taking ownership for any issues and remaining as the point of contact for the customer throughout the resolution process.

Coordinated display techniques eliciting the image of the product line.

EDUCATION

Lone Star College Associates in Marketing, Minor in Mass Communication 1993 Kingwood, Texas

VOLUNTEER EXPERIENCE

Star of Hope, Houston, Texas. 1998-2000

Feed the People (Lamb of God), Houston, Texas. 2002-2003

The Cottage Shop (The Women’s Home), Houston, Texas. 2019-Current

The Beacon, Houston, Texas. 2019-Current

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