Customer Service Representative
Resume:
Jennifer McDaniel
Louisville, KY *****
**************@*****.***
Healthcare Specialist
Dedicated and highly knowledgeable medical professional with strong leadership and training experience. Monitors and manages care delivery for optimal outcomes. Thorough and detail-oriented in handling administrative and direct care requirements.
Work Experience
John Henry Stone Masonry
Administrative Assistant
January 2022-Present • Louisville, KY
Provide all office duties such as helping executives roll out workplace initiatives, as well as administrate daily affairs.
Common job requirements include sorting mail, answering phones, taking messages and following up with customers by phone and email.
Manage records such as invoices, contracts, orders as well as monitoring expenses.
Traditional office duties, such as filing, copying, scanning, ordering supplies and overseeing supply reordering
Performed weekly payroll duties and disbursed checks to employees.
Created and implemented company policies such
Eastern Star Home
Lpn Supervisor
April 2020 - August 2021 • Louisville, KY
Assisted with admissions, transfers and discharges.
Collaborated with Director of Nursing, administrator and family on evaluation of care plan outcomes, implementing or adjusting interventions accordingly.
Documented accurate and complete patient information to address patient problems and expected outcomes.
Managed appointment calendar for scans, lab tests, and evaluations, preparing paperwork as well as providing patient education and arranging transport by family or facility.
Residence Inn Marriott
Front Desk
June 2019-January 2020
Louisville, Kentucky
Registered new guests, recorded information and inputted data into internal system, updated room capacities and vacancies
Provided information on programs, support and assistance to customers
Facilitated checkout for guests, relayed information on checkouts to cleaning department
Maintained financial records of weekly cash flow, weekly bookings and vacancies, and expenditure reports
Responded to guest complaints or support requests and conducted analysis on request rates to determine customer satisfaction
Advanced ENT and Allergy
Appointment Scheduler
November 2018 - April 2020 • Jeffersonville, IN
Worked in company call center creating charts, setting appointments, and pre- authorizing insurance claims managing information for 12 facility physicians.
Routed patient medication requests and health concerns to appropriate physician’s medical assistant.
Answered between 85-120 calls per day, depending on the complexity of the case.
Created and updated patient charts by interviewing callers.
Verified medical insurance, obtained pre-authorizations and explained benefits to members.
Education
Ivy Tech State College
January 2001 - December 2002 • Valparaiso
References and recommendations available upon request.
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