Customer Support Service Engineer
Resume:
JOHN ANTHONY GOMEZ
***********@*****.***
PROFESSIONAL EXPERIENCE
Field Service Engineer
Carl Zeiss Inc (January 2016 – Present position) Responsible for install, repair and calibration of, metrology equipment at customer site. Train customer in use and maintenance of equipment and provide on going technical support.
Semiconductor Equipment Technician
Diodes Inc (February 2015 to January 2016)
Semiconductor Equipment Diffusion, Metals, Implant..Perform complex maintenance of semiconductor manufacturing equipment. Train and guide other technicians. Performs complex electrical maintenance work Troubleshoot a variety of tools for electrical, mechanical or vacuum issues Brings forward alternative solutions to problems. Communicates and coordinates to ensure production requirements can be achieved. Identifies maintenance repair parts. Assists in maintaining sufficient parts inventory. Learns and follows all safety policies and chemical handling guidelines. Maintains a clean and orderly work area
Work as part of a team with other technicians and vendors to update schematics, install retrofits, SPC and upgrades
Diffusion: Bruce Furnace, TEL, SVG, Thermco Implant:Varian, Eaton CVD: AMAT, Endura, Centura, RTA, Novellus, Concept One, Metal Deposition: Varian 3180, 3190, 3280, 3290
Consultant
Lam Research (June 2014 to Nov 2014)
Contract position in pilot manufacturing area of plasma-enhanced chemical vapor deposition PECVD And chemical vapor deposition CVD cluster tool Process Modules. Build and integrate prototypes process modules from BOM, Drawings, Schematics and Diagrams. Determine test specifications, methods and procedures from blueprints, drawings and diagrams. Redline Drawings and test procedures, Set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies. Tests and troubleshoots assemblies and/or final systems. May complete rework on assemblies and/or systems as a result of testing. Prepares technical reports. May assist in the selection and set up of specialized test equipment.
Field Service Engineer ·
Canon USA ( Jul 2011 to Nov 2013)
Troubleshooting, installation, and repair of the data storage/semiconductor equipment including PVD & Etching systems. Familiar with standard concepts, practice SPC and procedures within the CVD thin film field. Performs a variety of tasks such as troubleshooting & customer support. Identifies, analyzes, and repairs product failures. Assist installation engineers during tool installation. Generate daily/weekly report and Trains other Field Service Engineers and customer on equipment usage/maintenance
Field Service Engineer III
Retronix International Inc (April 11 – July11)
Contract position responsible for install, repair, rework, and startup of TEL Alpha 800 Series Batch Furnace - LPCVD, ATM Oxidation or Diffusion Batch Furnace at customer location. Working knowledge of wafer fabrication, SPC, controls closed loop gas and vacuum control, electro-pneumatic controls, microprocessor based controllers, relay logic, robotics, servo drive and/or flammable gasses and acids. Train customer in use and maintenance of equipment and provide on going technical support.
Resource Engineer
Nstar Global Services (December 09 – March 10)
Contract position responsible for install, repair, rework, and startup of AVIZA Technology- LPCVD, ATM Oxidation or Diffusion Batch Furnace at customer location. Working knowledge of wafer fabrication,SPC controls, GE Fanuc 90-30 series PLC programming and troubleshooting, closed loop gas and vacuum control, electro-pneumatic controls, microprocessor based controllers, relay logic, robotics, servo drive, Galil Motion control hardware and software, file manipulation commands, installing patches and basic concepts of software UNIX and Windows platform, toxic and/or flammable gasses and acids. Train customer in use and maintenance of equipment and provide on going technical support.
Senior Equipment Technician
Qimonda North America (March 08 – March 09)
Responsible for maintaining Semiconductor Diffusion Equipment furthermore, task includes preventive maintenance, retrofits, upgrades,SPC controls and sustaining Diffusion Department equipment consisting of SVG Advance Vertical Processor, TEL Wave Batch Furnace and Mattson single wafer RTP . Working knowledge of wafer fabrication,, GE Fanuc 90-30 series PLC programming and troubleshooting, closed loop gas and vacuum control, electro-pneumatic controls, microprocessor based controllers, motion control hardware and software, file manipulation commands, installing patches and basic concepts of software UNIX and Windows platform, toxic and/or flammable gasses and acids. Mentor for mid and entry-level technician in use and maintenance of equipment and provide on going technical support. Provide feedback to manufacturing facility on quality improvements, issues and production concerns related to thermal equipment.
Field Service Engineer
Nur America (October 06 – February 08)
Install, repair, upgrades, retrofits and preventive maintenance of Very Large Format Nur Macroprinters for the Printing Industry. NUR Expedio 3200, 5000 and Tempo II and Q model consist of Roll to Roll and/or Rigid Table application . Furthermore, evaluate and troubleshoot subsystem; motion control consisting of Galil or Xroll motion control, PLC ink controller and Data Path that include a PCI card and amplifiers. In addition,Spectra Print Head service and replacement. Train customer in use and maintenance of equipment and provide on going technical support.
Senior Customer Support Engineer
AVIZA Technology (November 00- May 06)
Install, repair, and preventive maintenance of AVIZA Technology- LPCVD, ATM Oxidation or Diffusion Batch Furnace and ALD single wafer thermal semiconductor equipment at customer locations. Working knowledge of wafer fabrication,SPC controls closed loop gas and vacuum control, electro-pneumatic controls, microprocessor based controllers, GE Fanuc 90-30 series PLC programming and troubleshooting, Device-Net, relay logic, robotics, servo drive, Galil Motion control hardware and software, file manipulation commands, installing patches and basic concepts of software UNIX and Windows platform, toxic and/or flammable gasses and acids. Train customer in use and maintenance of equipment and provide on going technical support. Provide feedback to manufacturing facility on quality improvements, issues and customer concerns related to thermal equipment.
Customer Service Engineer
Creo Products Incorporated (April99-November 00)
Responsible for installation, troubleshoot, service and preventive maintenance of Computer to Plate equipment for the Printing Industry. Train operators and provide on going technical support of laser equipment. Troubleshoot network problems associated with digital workflow in a Windows NT environment. Laser set up, alignment, preventive maintenance, power/ focus optimization service and laser replacement.
Engineering Technician
Ultra-Lum Incorporated (April 98-April99)
Coincide with Engineering on new Ultra Violet products for Biotech Industry. Work in Model Shop in the development of new products, which include such task as breadboarding and testing circuits. Write assembly procedures and recommend improvements. Help Manufacturing in other special assignments. Interpret blueprints and schematics to check that all products meet Quality Control and safety requirements. Build assembly and test fixtures. Repair and troubleshoot all company products, which include electromechanical and electronic apparatus.
Graphic Artist
Boscacci Graphics (April 96 - April 98)
Design advertisements, brochures, publications, and product labels for clients on Macintosh and DOS platforms. Proficient in Quark Xpress, Adobe Photoshop, Adobe Illustrator, Corel Draw, and variety of plug in software. Scan photos and color adjust scans, edit and revise abstracts and articles. Coordinate all file, photos, etc... for pre-press. Additional task include maintaining computers and hardware upgrades.
Equipment Engineer
AVIZA Technology (Feb. 95- April 96)
In-depth final systems testing and troubleshooting of the Advance Vertical Processor and Vertical Thermal Reactor down to the component level to ensure semiconductor equipment meets specifications and is of acceptable workmanship and quality level to pass source inspection. Identify and isolate complex equipment malfunctions, isolate faults, and take or recommend corrective action. Coordinate testing activities with other departments. Recommend modifications to engineering designs as necessary, preparing required paperwork. Prepare various status and progress reports. Contribute to development and/or continuous improvement of test procedures, checklists, test equipment requirements, etc. May provide input to Manufacturing to improve the quality of the product prior to coming into Final Test.
EDUCATION
Microsoft Certified System Engineer Training
Productivity Point International
Bachelor of Science in Electronics Engineering Technology
DeVry University
Associate of Science in General Engineering Technology
Certified in Mechanical Drafting
East Los Angeles College
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