Hotel Front Desk Agent

WAI HENG GAN

CONTACT

*********@*****.***

+601********

*** ***** ****** ***** ***** Timah

* ***** ******** ****** ********,

Malaysia

PERSONAL DETAIL

Date of Birth : 26/04/1973

Marital Status : Divorced

Nationality : Malaysian

SKILL

Skill in organization, management, and

coordination of projects. - Ability in

dealing with internal management, and

service providers when coordination

projects. - Ability in analyzing and

reviewing system functional, process

flow, and operational risk.

Communication and Dedication -

Communication well when speaking and

writing, able to interact with people at all

Levels, comfortable and effective

communication with both superiors and

staffs.

Leadership - Provides direction, fosters a

co-operative and effective team

enviroment, enchance the employee

performance through coaching and

training, keeps people informed and

assists people to optimize their

contribution to the Group/Company

Responsibilities - Accustomed to being in

positions of responsibilities, self-

motivated and willing to set Goals and

work to achieve them

LANGUAGES

English, Malay, Cantonese, and Mandrian

OBJECTIVE

A position in which my vast experience in Business Investment industries will be utilized to the best benefit to the organization. - To work in learning and challenging environment, utilizing my skills and knowledge to the best of my abilities and contribute positively to my personal growth as well as growth of the organization.

EXPERIENCE

03/01/2014 - 28/02/2023 Maybank Investment Bank Berhad Branch Manager

Responsible for overall business & Operation of the branch including the financial aspect in terms of

revenue, cost, profit & loss. - To improve operational efficiency. - Effective utilization of resources & lean structure - Develop highly effective workforce. - To improve branch productivity.

01/10/2007 - 31/12/2013 Kenanga Investment Bank Berhad Assistant Vice President

- To assist HOB in managing and supervising the

branch and ensure all the facilities are emplaced and they are in accordance with the Rule and

Regulations. - To ensure daily operations matters

handle by staffs smoothly. - To ensure daily branch operational matters are in order and run efficiently. 02/01/2015 - 28/03/2023 Trantric Massage

Beautician and Therapist

Prepare, clean and tidy spa/room premises. - Be fully aware of the daily booking programmed and to

update any changes to the reception. - Check the

following day’s appointment at the end of each and to make the necessary preparation accordingly. -

Provide body massage and body treatment. - Be on

time for appointment and thoroughly review

appointment after completing each service. -

Independent, motivated and results-oriented with

passion for the beauty industry. - Good

communication and interpersonal skills. - Positive attitude, self-motivated, well-groomed and good

discipline.

15/02/1994 - 31/12/2000 Allson Klana Resort

Front Role and F&B Cashier

- As a hotel Front Desk agent is a professional who is responsible for greeting guests in ab efficient and courteous manner. - Responsible for checking guests in and out of the hotel, as well as performing

administration tasks such as managing bookings. -

Communication with the guests to better understand their individual needs to provide them with the best services possible. - To do proper recording of all sales of food and beverage - The proper accounting for and handling both daily cash receipts as well as the assigned cash float. - To ensure that all sales charges are charged accordingly inlegible in many

Wai Heng

Gan

cases this included ensuring the propriety of credit card charges - To prepare the Cashier’s Daily Record EDUCATION

1989 Anglo Chinese School

Secondary School

Grade A

1991 Anglo Chinese School

2nd Secondary High School

Grade 2

1993 Tunku Ampun Durah

Higher Secondary School

Grade 2

ADDITIONAL INFORMATION

An employer able to provide visa sponsorship to work in the company

Contact this candidate