Administrative Coordinator Customer Service

Monique Brown

Burien, WA ***** 206-***-**** *******@*****.***

SUMMARY OF QUALIFCATIONS

Detail-oriented, driven, management professional regarded for leadership and specialized excellence in all areas of business operations. Exceptional analytical skills, with the ability to examine and understand business needs and deliver comprehensive reports for internal and external groups while exceeding stringent expectations. Accustomed to managing multiple projects simultaneously in fast-paced, deadline-driven environments. Strong collaborative skills with experience in working in a team environment.

AREAS OF EXPERTISE

Operations

Customer Service

Budget and Order

Scheduling

Policy and Procedures

StrategiC Partnerships

PROFESSIONAL EXPERIENCE

Brown Family Company, Seattle, WA January 2019 - Present

Partner/Founder

Legal owner of Brown Family Company

Ownership of company branding, marketing, event, and sales strategy

Management of overall marketing operations including but not limited to event booking and planning, advertising, social media strategy, and overall company branding

Transforming Age, Bellevue, WA August 2022 – February 2023

Special Projects & Office Coordinator

Manage daily operations, including assisting General Counsel

• Arrange conference calls and meetings

• Invoice processing

• Managing expense reports

• Mail distribution

• Shipping and receiving equipment and supplies

• Develop office policies & procedures

• Event planning

• Maintain multiple software subscriptions

• Assist in the selection of vendors and purchase of equipment, services, and supplies for the corporate office

Swedish Medical Group, Seattle, WA July 2013 – August 2022

Administrative Coordinator

Manage daily operations, including patient scheduling and staffing.

Responsible for clinic supply inventory which includes budgeting.

Produced and processed company documentation with coordination from the Employee Engagement Team in EPIC.

Provide information regarding financial policies and registration requirements to various stakeholders.

Collaborated and facilitated meetings with team members to gather project requirements.

Tracked project timelines, and deliverables and proactively resolve any issues.

Evergreen Healthcare, Kirkland, WA July 2007 – July 2013

Patient Account Representative – Maternal Fetal Medicine

Worked with outside entities to resolve billing, claims, and payments issues.

Obtained and verified patient insurance information.

Registered new patient accounts.

Prepared reports detailing billing actions, flags, and other information.

Worked closely with co-workers and supervisors to address issues on patient accounts.

Answered all incoming calls promptly.

Maintained office supplies.

Opened and distributed mail to the appropriate parties within the organization.

EDUCATION & CREDENTIALS

General Educational Development Diploma Center for Career Alternatives, Seattle, WA. 1996

Bryman Technical College Medical Administration, Lynwood, WA 2004

Technical Proficiencies

Microsoft Office Suite (Word, Access, Excel) SharePoint Lawson

Volunteer Activities

Various shelter Donation Drives Annual West Side Baby Holiday Toy Drive Refuse to Abuse 5k

Certified Notary Public

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