Robert Woods

Saint Paul, MN *****

advpl6@r.postjobfree.com

+1-612-***-****

A great communicator with highly organized and diverse customer service skills. Extensive experience with a solid background in medical terminology, human services, and supervisory roles. Works well with a diverse team and takes the initiative in completing complex projects. Authorized to work in the US for any employer

Work Experience

Surgical Specialist

Allina Health - Minneapolis, MN

August 2022 to November 2022

Daily registration for both returning and new patients alone with ensuring or upgrading each patient's demographics, billings, insurances and all other necessary clerical authorizations. Scheduling patient's appointments and maintaining strong communication with higher medical staff concerning patient's medical needs, assuring each patient has "clarity and understanding" of direct medical procedures and surgical steps while, preparing for future surgical situations. Also, added extensive (EXCEL) training alone with other administrative duties. Following hospital Covid-19 rulings. Maintaining companies' confidentiality and other hospital safeguard rulings and job functions. Patient Specialty/ Registration

Gillette Children's Hospital - Saint Paul, MN

March 2022 to July 2022

Daily patient registration for all new and returning clients while ensuring all necessary demographics, billings and clerical information. Also verifying patient's insurance benefits and prior authorizations necessary. Maintaining strong communication with higher medical staff concerning patient's medical needs and procedures. Other administrative duties, Phones/messages, mail checkin/ office area deliveries, office supply inventories. Etc: Following hospital Covid-19, rulings making sure patient's seating and lobby and office area's were always sanitized. Maintaining confidentiality and other safe guards concerning jobs functions.

(Covid-19):Admin Coordinator

GS Labs, LLC - Maplewood, MN

November 2021 to February 2022

Daily client's intake of Covid-19 testing, computing/upgrading client's important demographics and background, medical information, checking for client's acceptable MN. state or employee's company's insurances, Other administrative duties.

(Tribeca Ins: Systems): Followed strictly enforcement company's confidentiality policy. Documentation Review Clerk

U.S.BANK - Saint Paul, MN

June 2021 to August 2021

Accurately recording and applying corrected information in U.S.Bank, systems for client's Home Mortgage/Title Loans, Knowing major key factors of customers loans,such as, Mortgage, Deed of Trust, Security Deeds, Home title insurances, Modification, Assignments, Promissory notes. Etc: COVID-19 Screener (MSP Airport)

Medix Temp Agency - Bloomington, MN

March 2021 to June 2021

Greeting customers and explaining Covid-19 test scanner procedures alone with, receiving standard background medical and insurance information from customers. Also, making sure each customer has an understanding on how to properly take the test and knowledge on results and where to go prior to receiving information concerning results and future procedures if needed. Unemployed due to COVID-19

COVID-19: PANDEMIC CLOSURE RULING GOVERNOR'S RULING - Saint Paul, MN March 2020 to February 2021

• Out of work due too COVID-19 Pandemic and required closing of jobs and other related city rulings by Governor's, request. From. (March2020-Feb-2021) I've resumed work now that Governor's Pandemic work banned has been lifted alone with following safety Pandemic procedures, Knowledge and various COVID-19 testing sites alone with my assured, (FDA) approved: Medical Vaccine. Medical Customer Service Rep: Scheduler

Health Partners Inc. - Bloomington, MN

November 2019 to February 2020

Required handling (HP)'s medical clients phone call ratio of (500-1400) Scheduling patients medical appointments/inquiries with primary doctor's and nurses. Answering medical inquiries, pertaining to different (HP) clinics, applying proper insurance billing, workmen comp: procedures to patients accounts.

• Resolved customer issues

• Booked appointments for clients

• Responded to inquiries and issues

• Assisted customers via live chat

• Worked in the inbound call center

• Handled emails, inbound calls, and outbound calls

• Kept records of customer complaints

Medical Customer Service Representative

Fairview Homecare Corporate Office - Minneapolis, MN May 2019 to October 2019

Handling a daily phone call ratio of 75 to 200 calls from patients, required and discussing patience important medical information, Scheduling Doctors, Nurses hospital (and:or) home visits alone with knowledge of patients medical backgrounds, and some patients, needed Health procedures, contact dates with patients, discussing and computing patient's accurate billing and medical records, Daily medical administrative assistant duties.

IPAM County Clerk

Ramsey County Government Center - Saint Paul, MN

July 2018 to September 2018

Scheduling clients appointment times with their original county case workers, daily face-to-face customer service with clients, making sure each clients government forms such as, Welfare Aide, Snap, SSI, Medical and other important needed government materials were properly assessed, while maintaining proper administrative assistant duties. Received this position with (Ramsey County), prior to finishing school at the Avivo Inst:/Careers.

Mail Clerk

Wells Fargo Bank - Minneapolis, MN

October 2016 to December 2017

Learned and Trained on proper mailroom procedures, order structures, timed delivering, certified office deliveries, timed and outside mail truck delivery and pickups (UPS, Fed-Ex, USPS, Certified)etc: Fully delivered and collection from a range of offices on a 52 floors office building. Lead Children Residential Assistant

Volunteers of America:Minnesota - Minneapolis, MN

November 2013 to March 2015

Lead residents dorm counselor Ratio 10 to 15 boys, providing structure and proper procedure for Behavioral teenage boys age range (13-18). Also teaching proper life skills, daily routine structures, cultural and diversity skills with the help of other therapist, doctors, teachers, parents another counselors on my work team.

Program Support Counselor

Pinnacle Services Inc - Saint Louis Park, MN

June 2008 to August 2010

• (MY SIGNIFICANT ACCOMPLISHMENTS)! with this particular position, gave me the acknowledgement of knowing that I had the (Patient and the Abilities), to deal with individuals with mental capacities such as, quadriplegic, serious mental birth defects, adult patients that had to be cleaned and bathed (by me), or any other serious mental deficiencies that would need, total helping abilities or job coaching abilities from someone with my work character abilities. Pinnacle was a hard but very rewarding job. The ability to always remember how (blessed I am to be born) in this world. (A normal human being). But, the mere thoughts always crossed my mind while working with these types of humans. If (I was born with these mental defects):would someone have "actually (wanted): to come in, work with or clean/bathe me" while deal with my mental defects and (not) just because it was their job to do so. My days, time and experience at Pinnacle, gave me extreme work knowledge concerning the (Social Service) career field. But, also, a personal rewarding experience in letting me know the Gifted and Patience side of me. This (significant accomplishments): I personally gain when I personally achieved my blessing from above. Program Counselor

St. Joseph Home for Children - Minneapolis, MN

August 2006 to July 2007

Residential and Classroom instructor experienced with behavioural children from age range of 10-15 yrs. Children comes from (mental, physical & sexually) abused worlds, keeping daily routine structures, annual team meetings, court cases, Parental Guidance, daily documentation concerning children's daily procedures, structured growth, and total well-being while their duration in the program strive for completion.

Education

Certification in Healthcare Administration

Avivo Career/Technical Inst. - Saint Paul, MN

August 2017 to May 2018

Bachelor's degree in Public Administration

Upper Iowa University - Waterloo, IA

August 1991 to May 1995

Skills

• Administrative Experience (5 years)

• Teaching (6 years)

• Medical Terminology (3 years)

• Curriculum Development

• Case Management (6 years)

• Collaborated with court system and public sector Counseling/Assessment

• Customer Service (10+ years)

• Utilized Mandt training during crisis intervention Program Support

• Cleaning

• Computer skills http://Gmail.com KEY EXPERTISE/QUALIFICATIONS Supervisor/Administration

• Medical Scheduling (1 year)

• Microsoft Word (1 year)

• Maintain proper case notes and histories (10+ years)

• Trained and supervised team members. Followed policies and procedures

• Scheduled Contracts. Handled customer services complaints efficiently (6 years)

• Counseled clients. Conducted home visits, developed short and long term goals

• Accurate documentation. Maintained HIPAA regulations. Investigated violations (10+ years)

• Live Chat (1 year)

• Documentation review (5 years)

• Cognitive Behavioral Therapy (Less than 1 year)

• Training (5 years)

• Microsoft Outlook (2 years)

• Group Therapy (2 years)

• Behavioral Health (7 years)

• Anatomy Knowledge (3 years)

• Individual / Group Counseling (3 years)

• Crisis Management (6 years)

• Social Work (7 years)

• Implemented service programs, resources and referrals

• Customer Support (4 years)

• Typing (6 years)

• Documentation (5 years)

• Lead supervisor for male youth. Investigative intakes for placement (5 years)

• Computer literacy (10+ years)

• Autism Experience (1 year)

• Addiction Counseling (2 years)

• Intake Experience (5 years)

• Hospital Experience (3 years)

• Behavioral Therapy (2 years)

• Data Entry (Less than 1 year)

• Microsoft Excel (2 years)

• Medical office experience (2 years)

• EMR Systems (1 year)

• Medical Billing (1 year)

• Phone Etiquette (10+ years)

• Child & Family Counseling (3 years)

• Crisis Intervention (5 years)

• CSR (3 years)

• Epic (4 years)

• Customer Care (6 years)

• Leadership Experience (8 years)

• Child Protective Services (7 years)

• HIPAA (10+ years)

• Medical records (1 year)

• Tutoring (4 years)

• Coordinated disciplinary plans. Facilitated group discussions (8 years)

• Intake Experience (5 years)

• Cerner (1 year)

Certifications and Licenses

Epic/ Cerner Certification

August 2017 to Present

Gillette Childrens Hospital: (Cerner Hospital Computer System) Avivo Career Inst' and Allina Hospital: (School/Extended Hospital Epic Computer Training)

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