Call Center Invoicing Specialist
Resume:
Simone Jackson
Ellenwood GA 30294
************@***.***
Core Strengths Knowledge of FDCPA Credit and Collections Call Center
Territory Penetration Consultative/Solutions-based sales Customer Service
Business Support Skills Time Management Professional Networking
Leadership Program Quality Management Recruiting/Staffing
Applications Microsoft Office Excel Customer First Program
Experience:
Wellstar Atlanta Medical Center Atlanta, GA
Case Management Assistant 05/2016
Present
Coordinate transportation for both Main and South campuses. Provide updated information to transport company for patient. Schedule follow up appointments for all COPD and CHF patients with their PCPs and or Clinics. Follow up with patient to confirm appointment was kept for both campuses. Makes recommendations for process improvement on behalf of the department and clients. Acts as internal and external resource for the needs of our department and clients for safe transport and process. Demonstrate problem solving skills. Provide support for patients without payer sourcing for a safe discharge. Assist with authorizations for patients transitioning to facilities for higher care, long and short terms. Assist with all clerical duties for the benefit of all patients and Dr Offices. Maintain all needs for patients within HIPPA Laws. Customer Service. Process TOC’s. Coordinate Readmissions for both Main and South Campuses.
Altegra Health Alpharetta, Ga
Invoicing Specialist and Research 09/2015-
Present
Process Prepay and regular invoices for payment according to charts provided by the medical professional and medical facility. Verified patient’s insurance accordingly. Verify status of patient, medical professional and medical facility via phone and fax/maill in copy cost. Scheduling. In a call center .
Atlanta Medical Center Atlanta, Ga
Volunteer 01/2014-Present
Case Management and Finance, assist with general office duties and payroll in the Accounts Payable department of Finance and customer service, assist with reports, assist with case worker to determine patient’s follow up care and safe discharge proceedures, customer service and general office duties
Information Network & Financial Offices Tucker, Ga
Office Manager 02/2012-01/2014
Manage Office and Call Center, opened accounts for clients for Business Credit, promote business credit to clients and facilities, human resources, payroll, customer service, quality assurance and general clerical office duties
Integral Choice Inc. Atlanta, GA
Customer Service Analyst/Financial Negotiator 05/2011-01/2012
Processed and analyzed accounts and credit cards for clients. Negotiated with financial institutions for clients, customer satisfaction, promote other programs for clients with credit issues. Strong Call Center experience.
Information Network LLC. Atlanta, GA
Office Manager 03/2010-01/2011
Managed call center, coaching, quality assurance, general clerical and office duties, human resources, recruiting and coordinating, scheduling.
JP Morgan/Chase Bank Kennesaw, GA
Lending Associate/Bankruptcy Analyst 07/2005- 03/2010
Processed request regarding changes in accounts and products. Processed and determined unconfirmed bankruptcies for customer via courts attorney offices customers and settlement offers. Call Center experience.
Nurses PRN LLC Fort Lauderdale, FL Staffing Recruiter 01/2003-12/2005 Follow up with monthly reporting promote all specialty to nurses homes, hospitals, hospices and
medical centers. Supervised employees for staffing positions. Successfully handled new clients for variety nurses facilities and visits.
Time Warner Cable New York City, NY
Customer Service Representative 07/1993-04/2004
Conferred with customers to provide information about products and services, processed orders or cancel accounts, and obtain details of complaints. Handled records of customer interactions and transactions, recording details of inquiries, complaints, and comments. Strong Call center Experience.
Education:
Associate Degree Sociology University of Guyana
Bachelor of Arts Degree Sociology University of Guyana
References: Available upon request
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