Protection Associate Customer Service
Resume:
Darlene Chacon
San Bernardino, CA *****
***************@*****.***
I am reliable and dependable always willing to have difficult conversations for negotiation purposes, I work well under pressure and I never stop asking questions to make the best efforts for the business. Love to communicate and collaborate ideas and brain storm. I believe in being a team player while having great energy and rooting for the company.
Work Experience
Asset Protection Associate/supervisor
Under Armour, Inc - Rialto, CA
May 2021 to Present
• I operate armed security services through Scarsdale security to disarm and arm the DH
• I train, coach, audit, and supervise third party company Allied security, and teammates
• I train on systems for cargos and trailers through systemically inbounding and out outbounding through yard view and hold records of the truck logs and BOLS
• I operate metal detectors, rapiscan,temperature screening, and validate bag checks for teammates to enter in the building to complete validation for the security of the building.
• I conduct teammate meetings to inform the buildings policy and procedures and record the sign offs, record keeping for the teammates and third party vendors and contractors
• I conduct department, security, and DH audits that are in compliance with calOSHA and to notate any dangerous hazardous activities to report and document.
• I observe and report any teammate concerns that has been brought to my attention
• I operate voluntary/involuntary separation of employment by collecting any work equipment, badges, keys, and remove access from everbridge while documenting, record keeping, and communicating with HR their final status with the company.
• I verify operators that obtain there operator certification and to ensure their equipment has been thoroughly checked off and completed through their signage
• I attend team meetings through our DHs Baltimore and Nashville elaborating on the CRE all hands calls and cargo theft webinars
• I create, activate, and deactivate badges for teammates, vendors, and contractors.
• I submit turnstile reports that are consistent with ADP time clocks in and out times for the teammates, vendors, and contractors.
• I deploy GPSs for trailers with high ticket merchandise
• I operate cctv for incidents and injuries
• I document any incidents and injuries and obtain records regarding the teammate
• Network with our local fire department and police department
• Conduct thorough checks with all working teammates and work with the safety manager to maintain proper safety communication through OSHA standards and documentation requirements
• I have experience with office management and general clerical work Asset Protection Associate/supervisor
Walmart
May 2018 to February 2021
• Worked in a fast pace environment that involved public safety and incidents that would occur involving retail theft, fraud, vandalism, building safety concerns, and internal/external safety incidents. I would conduct proper customer services, verbal de escalation tactics, perform proper steps in accordance with the store policy and utilizing onsite security and PD. I would observe and report any findings to assist with PD through CCTV or on floor observations.
• I conducted safety and compliance by signing off fire extinguishers,checking emergency exit doors, verifying hazmat and filling up spill stations with the proper equipment in case of a slip and fall emergency.
• I conducted mpp known as merchandise protection plan . That is making sure all high ticket merchandise is secured in a lock up case or has an alarm
• I verified and inventory high ticket merchandise from the receiving docks.
• I maintained surveillance upon customers and associates that committed shop lifting activity where we would document and recover the merchandise. If the retail value was over the limit law enforcement would be contacted with the proper documentation.
• I would work with law enforcement regarding any sort of footage they may ask for in properly operating CCTV .
• customer service qualified
Food Service Technician/Supervisor
Patton State Hospital - Patton, CA
April 2014 to April 2018
• Made first and last temperature checks ensuring the food to be served at a safe temperature . Following proper procedure.
• Knowledgeable upon diet control I conducted diets in portions and through the patient’s diet card with proper condiments and adjusted the menu for patients to meet their needs through the menu that was given for that day
• I often used portion control based on each patient if they were on a special diet and have specific allergies also while obtaining proper documentation according to the compliance of the kitchen, staff, and patient
• I would perform grade 2 duties which is the lead management duties in being the lead of the kitchen 2 times out of the week by performing inventory management and restocking pantry and items necessary to the kitchen also take lead in managing the workers in the kitchen
• I performed quality control management of the kitchen
• I cleaned and utilized utensils and trays for patients while
• I cleaned kitchen and dining room with proper sanitation by using test strips to it’s appropriate chemicals
• I would prepare meals for 2000 patients by meal prepping and utilizing bins of containers to measure the food amount to have a moderate accuracy also obtaining documentation to maintain the measurements for the meal prepping. For Breakfast, lunch, and dinner. Education
High school diploma or GED
San Bernardino adult education - San Bernardino, CA Skills
• Law Enforcement
• Security
• CCTV
• Surveillance
• Loss Prevention
• Security System Experience
• Conflict Management
• Supervising Experience
• Typing
• Cash Handling
• Interviewing
• Management
• Leadership
• Inventory Control
• Dietary department experience
• Customer service
• English
• Microsoft Word (3 years)
• Customer Service (8 years)
• Supervising Experience (7 years)
• Supervisor (3 years)
• Sales Experience (4 years)
• Retail (4 years)
• Customer Support (3 years)
• American Sign Language
• Fluent
• Service Technician Experience
• Organizational Skills
• POS
• OSHA (2 years)
• Office management (2 years)
• Office experience (5 years)
• Microsoft Office (5 years)
• Microsoft Excel (3 years)
• Quality control (4 years)
• Food service management (4 years)
Certifications and Licenses
First Aid Certification
CPR Certification
Wicklander zulenski
Present
Confined Space
Present
• Certified confined space through OSHA
Contact this candidate