Flight Attendant Service Agent
Resume:
VIVIAN OGBONNA
**B Oliyide Street Agbado Ijaiye Lagos · 080********.
**************@*****.***
PROFESSIONAL SUMMARY
A Reliable, Safety-Oriented Flight Attendant with 6+ years of experience in domestic commercial flight. A multitasker able to handle emergency situations and remaining calm under pressure with professionalism, great work ethic and efficiency. Dedicated to exceptional customer service and interpersonal skills also creating a safe and comfortable environment for passengers to enjoy. WORK EXPERIENCE
SENIOR FLIGHT ATTENDANT
DANA AIRLINES AUGUST 2016 – Present
Completed over 4,000 hours of domestic flights with Boeing and Mc Donnell Douglas Aircrafts.
Assist passengers during flights to ensure that their safety and needs are met throughout the flights.
Conduct preflight safety checks and announcements, brief passengers, and cabin crew in a professional manner.
Explain use of safety equipment’s and answer passengers’ questions.
Administer first-aid to passengers experiencing medical experiences.
Welcome passengers with a smile while they Board and Disembark the Aircraft and assisting with their assigned seats.
Respond politely to passengers’ complaints and been observant while onboard.
Extensive experience of providing inflight customer services onboard. CUSTOMER SERVICE AGENT
XPRESS PAYMENTS SOLUTION MAY 2016 – JULY 2016
Communicating with customers through various channels
Responding promptly to customer inquires
Acknowledging and resolving customer complaints
Ensure customers satisfaction and provide professional customer report
Always maintain a professional attitude toward customers 2
INFORMATION OFFICER
NATIONAL YOUTH SERVICE CORP (PPA)
ORILE AGEGE LOCAL COUNCIL LAGOS STATE NOVEMBER 2013- OCTOBER 2014
Answers questions from customers about products and services.
Reporting significant events in the community to the organisation.
Collect and record data from customers and staff. EDUCATION
MAY 2012
BSC PSYCHOLOGY, IMO STATE UNIVERSITY, IMO
SECOND CLASS LOWER
JULY 2008
SENIOR SECONDARY SCHOOL CERTIFICATE, NIGERIAN NAVY SECONDARY SCHOOL, OJO JULY 2002
FIRST SCHOOL LEAVING CERTIFICATE, ALPHA NURSERY & PRIMARY SCHOO, IKEJA SKILLS
Effective Team Player
Strong Work Ethics
Excellent Communication Skills
Critical Thinking
Sound Knowledge of Airline Procedures &
Flight Safety
Customer Service
Multitasking
Conflict Resolution
CERTIFICATION
DANA AIRLINES LIMITED LAGOS
(CABIN CREW TRAINING CERTIFICATE)
NIGERIAN CIVIL AVIATION AUTHORITY
(CABIN CREW LICENSE: MD 80/83 *BOEING 737-300/500) NATIONAL YOUTH SERVICE CORPS
(CERTIFICATE OF NATIONAL SERVICE)
REFERENCES
MR AWA IBRAHEEM
CEO, XPRESS PAYMENT SOLUTIONS
MR OBINNA OGBONNA
BANKER
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