VIVIAN OGBONNA

**B Oliyide Street Agbado Ijaiye Lagos · 080********.

advpje@r.postjobfree.com

PROFESSIONAL SUMMARY

A Reliable, Safety-Oriented Flight Attendant with 6+ years of experience in domestic commercial flight. A multitasker able to handle emergency situations and remaining calm under pressure with professionalism, great work ethic and efficiency. Dedicated to exceptional customer service and interpersonal skills also creating a safe and comfortable environment for passengers to enjoy. WORK EXPERIENCE

SENIOR FLIGHT ATTENDANT

DANA AIRLINES AUGUST 2016 – Present

Completed over 4,000 hours of domestic flights with Boeing and Mc Donnell Douglas Aircrafts.

Assist passengers during flights to ensure that their safety and needs are met throughout the flights.

Conduct preflight safety checks and announcements, brief passengers, and cabin crew in a professional manner.

Explain use of safety equipment’s and answer passengers’ questions.

Administer first-aid to passengers experiencing medical experiences.

Welcome passengers with a smile while they Board and Disembark the Aircraft and assisting with their assigned seats.

Respond politely to passengers’ complaints and been observant while onboard.

Extensive experience of providing inflight customer services onboard. CUSTOMER SERVICE AGENT

XPRESS PAYMENTS SOLUTION MAY 2016 – JULY 2016

Communicating with customers through various channels

Responding promptly to customer inquires

Acknowledging and resolving customer complaints

Ensure customers satisfaction and provide professional customer report

Always maintain a professional attitude toward customers 2

INFORMATION OFFICER

NATIONAL YOUTH SERVICE CORP (PPA)

ORILE AGEGE LOCAL COUNCIL LAGOS STATE NOVEMBER 2013- OCTOBER 2014

Answers questions from customers about products and services.

Reporting significant events in the community to the organisation.

Collect and record data from customers and staff. EDUCATION

MAY 2012

BSC PSYCHOLOGY, IMO STATE UNIVERSITY, IMO

SECOND CLASS LOWER

JULY 2008

SENIOR SECONDARY SCHOOL CERTIFICATE, NIGERIAN NAVY SECONDARY SCHOOL, OJO JULY 2002

FIRST SCHOOL LEAVING CERTIFICATE, ALPHA NURSERY & PRIMARY SCHOO, IKEJA SKILLS

Effective Team Player

Strong Work Ethics

Excellent Communication Skills

Critical Thinking

Sound Knowledge of Airline Procedures &

Flight Safety

Customer Service

Multitasking

Conflict Resolution

CERTIFICATION

DANA AIRLINES LIMITED LAGOS

(CABIN CREW TRAINING CERTIFICATE)

NIGERIAN CIVIL AVIATION AUTHORITY

(CABIN CREW LICENSE: MD 80/83 *BOEING 737-300/500) NATIONAL YOUTH SERVICE CORPS

(CERTIFICATE OF NATIONAL SERVICE)

REFERENCES

MR AWA IBRAHEEM

CEO, XPRESS PAYMENT SOLUTIONS

080********

MR OBINNA OGBONNA

BANKER

070********

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