Data Entry Customer Service
Resume:
DIANE PICERNO
Fort Myers, FL 33966
SECURITY CLEARANCE: Top Secret/SCI
EDUCATION:
Trumbull High School, 1979
CHRONOLOGICAL PROFESSIONAL EXPERIENCE:
Financial Analyst, QED Systems, LLC, January 2020 – January 2021
Senior Analyst, EWA Information and Infrastructure Technologies, September 2011-August 2018
HQDA G-3/5/7 Department of the Army, Military Operations-Operations Division Support-(DAMO-ODS), Resource Management Office, Pentagon, Washington DC,
Provided expert technical advice, guidance, and support on work matters related to budget administration, program management relative to the execution and obligation of budget, manpower, and contract management for; the Department of the Army Mobilization and Readiness Directorate (DAMO-OD).
Developed and managed spend plans and helped validate budget requirements.
In General Fund Enterprise Business System (GFEBS) processed invoices, applied funding to government contract requirements for each division within DAMO directorates.
Created and maintained budget reports.
Reviewed transactions and supporting documentation and resolved any discrepancies.
Identified and obtained documents to justify and settle the Statement of Budgetary Resources (SBR) audit requirements.
Served as the Defense Travel System (DTS) subject matter expert (SME) providing Military Members and Government Civilian user support and technical assistance ensuring effective and efficient DTS operations.
Expert knowledge of the DAMO-OD travel policy guidelines and JTR regulations.
Consolidated the quarterly mission essential travel requirement for DAMO-OD and G-3/5/7 Deputy Chief of Staff approval.
Processed emergent travel daily, ensuring all travel justifications met the TDY policy requirements before submission.
Reconciled travelers travel credit cards discrepancies, when required.
Processed travel order and reconciled travel vouchers in DTS; received, detach and update traveler’s profiles in DTS; closeout undisbursed travel; pulled obligation reports from DTS to create quarterly travel expenditures.
Senior Analyst, Quantum Research International, HQDA G-4, Current Operations and Readiness Branch, Pentagon, Washington DC, January 2008-April 2011
Was the conduit between current operations and G4 (Army Logistics) on the readiness of units deploying and re-deploying.
Monitored and assessed current contingency operations, ground equipment and unit readiness.
Provided analysis by using historical and current information, and real-world scenarios to provide viable alternatives and/or solutions on equipment and personnel shortages or mission shortfalls in Iraq and Afghanistan; provided Army G4 with expert analysis along with pragmatic data regarding intent of all findings and recommendations.
Provided G4 with monthly strategic readiness updates and weekly briefings on theater (Iraq and Afghanistan) readiness.
Researched, analyzed and reported on relevant issues included in daily reports and various government web-based reporting systems; ensured information to be briefed to the Deputy Chief of Staff, Army G4 and deputies was concise, accurate, and credible.
Operations Analyst in support of the HQDA, G-43, Readiness Reporting and Analysis Branch
The Readiness section follows the Army Force Generation (ARFORGEN) and Army Campaign Plan (ACP) guidelines to meet readiness standards when generating reports.
Prepares the Army Strategic Readiness Update (SRU) for Senior Leadership, the G4 Deputy Chief of Staff and the Vice Chief of Staff of the Army.
The presentation depicts the total Army and individual component readiness and a statistical analysis of personnel, equipment on hand, equipment readiness, and training status and percentage effective for specific missions.
The SRU charts detail the latest arrival date, Theater of Operations, Boots on the Ground, and RESET dates for each unit to reflect the current and projected mission ready status and report the status of an organization when going through a Modular Conversion.
Program Analyst, Lockheed Martin and Axiom Resource Management, TRICARE Regional Office-North, Arlington, VA, August 2003-December 2007
Developed and analyzed the administrative requirements for the Prime Travel Benefit Program.
Provided support to 296,000 enrolled members eligible for the Prime Travel Benefit.
Heavy phone contact and email correspondence with beneficiaries. Determined and advised beneficiaries on their eligibility for benefits and entitlements.
Prepared invitational travel orders and processed vouchers to reimbursement beneficiaries for their travel expenses.
Maintained Prime Travel funding and accounting budget data, review claims against obligated funds and maintained a log of financial obligations and expenditures.
Obligated projected funds for the future estimate of Prime Travel funding.
Developed beneficiary intake and tracking forms, edited and revised invitation orders adopted throughout the three TRICARE Regional Offices’ (TRO’s).
Worked with a programmer to craft a web-based program to create Invitational Travel Orders (ITA), track funds and the ability to analyze locations, medical conditions, and medical specialists.
Trained on the new Defense Travel System (DTS) and became a certified reviewer.
Instrumental in the deployment of the DTS web-based program in TRO-North.
Set up profiles and trained all personnel on the program. The conduit between the DTS helpdesk and travel system to fix glitches in the travel system.
Reviewed travel authorizations and vouchers.
Helped stand up TRICARE Regional Office.
Assist with in-processing the civilian and military personnel into the organization.
Coordinated with Network Operations of TRICARE Management Activity to ensure IT requirements were met for new employees.
Worked the reception desk and answered phones, greeted clients, performed administrative functions in support of upper-management travel requirements, processed travel reimbursement vouchers, coordinated VTC conferences, processed military leave requests, and processed training requests for government employees and military staff. Supervised and trained new personnel in the office administrator position.
PROFESSIONAL/TECHNICAL TRAINING:
MS Office
MS Word
MS Excel
MS Outlook
MS PowerPoint
Wide Area Workflow (WAWF)
Electronic Document Access by DFAS (EDA)
Army Readiness Management System (ARMS)
Logistics Information Warehouse (LIW)
Army Flow Model (AFM)
Logistical Execution Information System (LEXIS)
SSN-LIN Automated Management & Integrating System (SLAMIS)
Equipment Common Operating Picture (ECOP)
CERTIFICATIONS/DIPLOMAS:
Defense Training System (DTS), Certification
General Fund Enterprise Business System (GFEBS), Certification
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