Office Assistant Customer Service

*** ******* **** ***** ******, AL ***** 213-***-**** Jalesha Burney

I am a recent college graduate looking to secure a position in the work field with career growth potentials that allows multiple responsibilities and strong and interpersonal skills to work with individuals with diverse backgrounds.

Education:

B.A. University of Alabama at Birmingham - Birmingham, AL

Major: Criminal Justice Minor: Psychology

University of Puerto Rico – San Juan, Puerto Rico - Study Abroad Program, Summer 2018

Skills:

Highly motivated in criminal justice and psychology

Strong work ethics and professional goals

Meets challenges head on and works well under stressful situations

Able to work and maintain in a fast pace environment

Software proficiency: Microsoft Word, Excel, Access, Adobe, Photoshop, and PowerPoint

Experience:

Jefferson County Family Court - January 2019 to May 2019

Interned and volunteered under the provision of the Jefferson County Family Court

Interacted with court cases and documents of multiple individuals

Consistently engaged in electronic monitoring of juveniles and adults by use of GPS and other

monitoring equipment.

Work Experience:

T-mobile – Associate expert, December 2021- current

Assisted customers with billing issues, as well as troubleshooting steps with devices.

Worked as a team member among other experts to promote the benefits of the uncarrier brand while

Providing exceptional customer service.

Apple - Apple Support Advisor, January 2021-current

Assisted customer with issues /questions regarding apple products, warranty, and billing. Worked remotely from home when assisting customers with calls. Provided information about apple services and newly released devices. Walked customers through the steps of troubleshooting devices that suffered from technical issues.

Advantage Sales & Marketing – Merchandise and Sales Advisor, February 2016 – June 2018

Provided customer services and supply information about store products

Consistent top seller in competitive weekly sales of multiple brands

Greet and assist visitors

Victoria’s Secret – Sales and Support Generalist, April 2014 – December 2015

Assisted customers with fitting services and give product information

Work to achieve weekly store objectives and sale goals

Stocked and merchandised products for future sales

Southern Union State Community College – Office Assistant, January 2013 – February 2014

Delivered efficient customer services to students and university staff

File paperwork, handle professional incoming and outgoing phone calls

Greeted visitors, answer questions, and provide assistance as requested

Organizations:

Regenerate Society – Faith based volunteer community engaged organization supporting impactful causes within the Birmingham area.

Student Awareness Committee (BSAC) – Student-led body addressing societal issues with campus and community

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