SHAUNTAI STOWERS

***** ********* ***** 708-***-****

Westchester, IL 60154, IL 60154 advpiv@r.postjobfree.com

My objective is to become an exceptional employee and gain valuable experience. I am a professional and effective leader with a proven ability to exceed. I am detail- oriented, able to prioritize, a multitasker, work well with others, excellent customer service support skills, work well under pressure, and possess great communication skills.

PROFESSIONAL EXPERIENCE

•Worked as a catastrophe field adjuster for large loss fire claims in CA for State Farm/Alacrity Solutions

•Adjusted homeowners claims, including determine coverage, writing damage estimates and Negotiating

•Used Xactimate structural program for creating estimates and repairs

•Investigated claim damages by conducting field home inspections

•Met with homeowners face to face to collect documentation, explain coverage, ALE/ Contents Settlements, and issued Final settlement checks

•Created Letters of Loss Below Deductible, Settlement Letters, Withdrawal Letters

•Update claims with daily correspondence

•Handle incoming and outgoing calls and task assignments in team environment

•Implemented State Farm CA Fire Policy Guidelines

•Wild Fire CAT Claims/Large Loss Claims

•Dwelling/Structure Settlements: Including Depreciation and Estimate Review

•Educated and Informed the insured on the policy and claims process.

EDUCATION, LICENSE AND SOFTWARE

•All Lines Adjusters License TX, LA, FL

•All Lines Adjusters License TX, LA, FL

•State Farm Fire Certification

•State Farm Alias

•ECS

•MS Office

•Xactimate

•XactAnalysis

•Scope Sheets

•CA SIU Anti-Fraud Training (Field Pros Direct)

•CA Fair Claims Settlement Regulations( Field Pros Direct )

•CA Earthquake Damage ( Field Pros Direct)

Claims Analyst - Chicago, IL 1998-1999

Personnel Planners

Drafted and prepared cases for unemployment compensation hearings. Interviewed witnesses and prepared depositions. Drafted letters of appeal and assisted attorneys with the preparation of cases. Corresponded with the Illinois Department of Unemployment Law.

Mars Hill School, Inc. - Chicago, IL 1992-2000

Responsibilities included Administration, Leadership Training, and Teaching. Coordinated educational workshops for teachers. Responsibilities included evaluating the instructional program, which addressed the intellectual, emotional, cultural, social and physical needs of the parents and student. Worked with teachers in full-day and extended day programs and developed and implemented summer enrichment programs. Supervised staff, trained new teachers, and developed budgets.

Ability Engineering- South Holland, IL 2016-2018

Performed Office Duties as Administrative Assistant. Daily duties including writing and editing drafts, proposals, drawings, contracts, data entry, and research on SBA websites for related jobs.

Medical Claims Specialist HMS (Medicaid Reclamation Claims)

•Seek final resolution on all denied medical claims

•Provide ongoing appropriate collection activity on appeals until the payer has responded to the appeal

•Research, compile, and respond to documentation requests from the insurance carriers in a timely basis

•Contact insurance carriers to collect on zero paid account balances

•Documenting any and all contact and communication with insurance companies in the system

•Review EOBs

•Identify payer specific billing requirements

EDUCATION

Jackson State University, Jackson, MS Bachelor of Science, 1992

Roosevelt University, Chicago, IL Certificate of Paralegal, 1997

Texas Department of Insurance Insurance Adjusters License, 2019

References Available Upon Request

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