Construction Manager Customer Service

THOMAS C. EMANUEL JR.

Celebration, FL 973-***-**** ******@***.*** LinkedIn

SALES & OPERATIONS EXECUTIVE PROFILE

GROWTH-FOCUSED BUSINESS EXECUTIVE WITH RICH EXPERIENCE DRIVING GROWTH, NEW FACILITY OPENINGS & SALES MAXIMIZATION. Demonstrated excellence exceeding profit goals by orchestrating business strategies, devising robust sales plans, and fostering growth-oriented culture. Strategic thinker with entrepreneurial mindset and proven record of creating new ideas, driving business expansion, negotiating contracts, and establishing industry partnerships. Inclusive leader known for developing and mentoring cross-functional teams to inspire performance excellence. Impactful senior professional recognized for gaining stakeholder buy-in to steer unique initiatives and address areas of improvement.

Praised by management for launching new locations and creating business opportunities, resulting in revenue generation and continued growth.

Maximized business profit gains by generating top sales, securing new contracts, retaining clients, and exceeding performance metrics. PROFESSIONAL EXPERIENCE

Dogtopia • Orlando, FL

Managing Partner Orlando (2022 to Present)

Provide strategic direction and leadership to launch five new company-owned locations. Establish and govern end-to-end operational functions across multiple dog daycare facilities in Orlando area. Ensure continuous business development by fostering enduring industry relationships and implementing scalable techniques to expedite store progress.

Cultivated highly capable management teams to drive end-to-end business functions at new locations.

Achieved exceptional outcomes in business growth via innovative and effective programs.

Planned and managed operational budgets of all five facilities to ensure well-distributed resource allocation. Starbucks Coffee Company • Lake Buena Vista, FL

General Manager – Disney Marketplace Starbucks (2014 to 2022) Led various operations, including providing valuable direction to workforce, identifying and fulfilling staffing needs with potential resources, and managing financial affairs with guaranteed accuracy. Spearheaded team of over 100 store partners with effective guidance to deliver excellent services and improve satisfaction of worthy guests and partners.

Executed cutting-edge plans aligned with advanced requirements, resulting in meeting key metrics of sales, labor, customer connection, inventory, and turnover and supporting store to earn position among top 5 Starbucks in US.

Devised and implemented viable growth strategies, which improved store standards to secure rankings of one among 5 top stores in United States and number 1 southeast region among 900 stores.

Received Store Manager of the Quarter award in FY18 for outstanding work performance in allocated domains.

Increased business sales to 10% per annum by developing efficient sales tactics, adopting best field practices, and upgrading product delivery system to attract more customers and boost revenue.

Introduced innovative program in 20 Starbucks stores, yielding exceptional outcomes in business growth.

Performed role of interim District Manager in Central Florida to guarantee stability of newly opened business.

Trained and promoted 5 assistant managers to store managers and 6 shift supervisors to assistant store managers within last 7 years while prioritizing development of resourceful personnel for management roles of company. CORE COMPETENCIES

New Business Development

Sales & Profit Growth

Operations Governance

Customer Service Excellence

Relationship Building

Contract Negotiation

Client Acquisition & Retention

Performance Management

Leadership Development

Strategic Planning & Execution

Budget Planning & Allocation

Project / Program Administration

Cross-Functional Collaboration

Team Leadership & Mentoring

Thomas C. Emanuel Jr. P a g e 2

Starbucks Coffee Company • Orlando, FL

District Manager Liaison for Starbucks Licensed Division with Universal Studios Orlando (2014 to 2014) Supported continuous business growth by collaborating with Universal Studios Orlando’s management to facilitate brand’s opening in adventure theme park of islands. Certified quality training of concerned staff members by regularly coordinating with trainers to assure successful store opening and up-to-mark services in line with organizational mission.

Set up and established new store in close liaison with universal team while also proposing viable techniques to ensure paced-up progress of various store operations.

Assured workflow efficiency by addressing complex issues while cooperating with Universal on 3-day practice opening and grand opening weekend.

Starbucks Coffee Company • Orlando, FL

District Manager (2013 to 2013)

Carried out multiple functions in whole district, such as work allocation, budget control, customer service, and sales to assist in realizing business objectives. Provided extraordinary services according to company vision by implementing defined plans and metrics while directing 14 stores multi-unit district.

Attained and maintained status of 4th highest district for 3 consecutive quarters in southeast region with 1400 stores by uplifting several performance metrics across district.

Led efforts to achieve set business expansion goals through successful opening and running of two new stores in allocated district in Southeast region.

Recorded highest sales for 4 quarters continuously by exercising effective sales strategies and uplifting customer experience to assure maximum customer satisfaction for long-term company profit. Starbucks Coffee Company • Orlando, FL

Store Manager (2009 to 2013)

Oversaw diversified store operations, including inventory, sales, stocking, customer relations, staff supervision, issue resolution, staffing, and financial matters to accomplish defined goals. Spearheaded store partners’ team to develop exceptional Starbucks Experience for guests and partners for results optimization.

Enabled store to receive distinction of number 1 store among 96 regional stores through 2 years’ consistent strives of improving overall performance metrics.

Commanded team of 3 store managers to implement latest Starbucks Drive-Thru experience program to boost services standards and enhance brand loyalty to boost business growth.

Enlightened district management team on all program intricacies to minimize risks and troubleshoot issues of different stores in new system to avoid possible damages. Family Home Solutions • Mt. Arlington, NJ

Owner (2007 to 2009)

Led multiple operations of multi-million-dollar home improvement company encompassing sales, house remodeling, renting, rent to own, and credit repairing support to facilitate individuals in fulfilling home needs at affordable prices. Directed scheduling creation along with construction manager’s assistance, liaised with subcontractors to strike beneficial deals, and coordinated in state and county inspections for safety assurance and regulatory compliance.

Controlled multi-dimensional financial affairs of firm while confirming 100% accuracy and transparency.

Kept abreast of prevailing market trends and negotiated contracts with clients while keeping in view profit limits.

Maintained strong communication with various teams to ensure functional smoothness in all organizational sections for continuous progress and business growth. TECHNICAL PROFICIENCIES

Microsoft Office (Word, Excel, PowerPoint) Microsoft Teams Kronos Global Labor System ALS

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