Support Analyst Property Preservation

Janhavi. Patil

Plano,TX ***** ● 469-***-**** ● **********@*****.***

Professional Summary:

Considerable knowledge in the analysis of Business applications and business processes using Water Fall and Scrum Framework.

Developed fair understanding of Digital multi-tiered web applications using web-services.

Experience using Salesforce application and Dashboards as a Sales Support operative in the Quoting department

Technical Skills:

Modeling Tools: UML, MS Visio

Methodologies: Waterfall, Agile - Scrum

Defect Tracking Tools: JIRA, Bugzilla

MS SharePoint: Business User, Document Analysis

SQL/DATABASE: Oracle 11g, My SQL, Microsoft SQL Server 2012

MS Office: Excel, Word, PowerPoint

Salesforce: Business User

Sharepoint: Business User

Sales Support Analyst (Contract) at Charter Communications July 2019 – Present

Working as system coordinator for the Sales Accounting & Client Services team to help streamline the existing manual tasks with respect to NNI, CNS and GNS Enterprise applications and their processes. As a technical liaison member, I supported Carrier Account Managers, CSMs, pre- and post-sale technical teams and multiple order entry groups for system enhancements. I perform the following activities

•Facilitate requirements gathering meetings with various cross functional teams

•Research with Business Users in UAT workshops and determine building serviceability as well as creating site surveys when necessary.

•Update, Report and Determine pricing based on established rate cards, quoting tools, and cooperative efforts with Market Development/Finance.

•Provide timely quotes back to customers, while handling large volumes of requests with short turnaround SLAs.

•Manage Business user’s website quote requests and responses through various media (email, web portals, customer forms, etc.)

•Responsible for Order QC pre and post entry into Salesforce to ensure all required documentation is provided and all required fields are complete/accurate for proper order flow.

•As a support analyst involved in writing Test cases traditional on Excel in manual testing of NNI order applications

•Modules that assigned on JIRA, there I executed some test cases in jira pulling from test cycle and find out a particular build satisfies the user stories

•Assisted to improve processes and workflow

•Assisted with user testing of systems and maintained quality procedures and ensured that appropriate documentation was in place.

Asset Preservation Project Coordinator (Contract): at MCS August 2017 - January 2019

Responsibilities:

Business Solutions:

1) New Vendor onboarding on MCS client application/modules

2)) Pre-Sale Application Maintenance - Work orders (WO), Completions to Review (CTR) and Bids to Review (BTR)

Receive and review incoming work orders related to monthly maintenance items such as repairs, grass cuts, winterizations, etc. and contact appropriate resources as needed; enter transactions into PC using multiple systems.

Research and Provide Solutions to Enterprise Applications and portals for Reviewing Bids & completions, resolving business and technical issues with vendors on timely basis.

Verify accuracy and resolve general Business user customer issues using multiple Enterprise portal using Version history and other resources and records

Monitor queue to ensure the necessary property preservation work is completed

Responsible for maintaining and updating technical documentation for CTR, BTR software and systems involved in writing test cases and participated in test planning for the same

Created business process workflow diagrams (Activity diagrams) in Visio

Contributed in the preparation of Technical Requirements Document, User stories

•Involved in creating test cases in Test plan on ALM

Ensure all work is completed accurately in compliance with client specifications and company policies

EDUCATION

Bachelor of Business Administration (BBA) KLS, Gogte College of Commerce, Belgaum, affiliated to Karnataka University, Dharwad (KUD).

Diploma in Computer Applications (DCA)

I.T Certification: Certified ScrumMaster®

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