Customer Support Manager Assistant

Objective To provide quality administrative, billing and accounting support

Skills and

Abilities

Extensive experience in customer service and inside sales;

Expert in billing and accounting;

Strong managerial and organizational skills;

Ability to multitask and maintain a strong attention to detail;

Working well with supervisors, team members, and mentees;

Self-reliant, self-motivated and an initiator;

Expert in Oracle Business Application (i.e. OE module, INV module), accounts receivable, AR billing;

Proficient with Microsoft Office Suite & Adobe Creative Suite;

Proficient with Quickbooks, SalesForce.com, and Navision. Experience Customer Support Supervisor / Insides Sales Representative IDEC Corporations, Sunnyvale, CA

November 1995 – February 2019

Central point of communications for customers- vendors- warehouse development team and on-site staff

Complete ownership of customer support Developed new systems for customer metrics costs/returns and logistic data Engaged customers in community forums Timely response

Communications with vendors (defects, troubleshooting replacements) and feedback to engineering/development

Responsible for staff job interviews, as well as orientation education training, and close supervision of employees

Organized prioritized and delegated daily work assignments

Staff assessment and evaluation - encouraging continuous education and giving feedback to aid with promotions

Conducting affiliate programs and web-based promotions

Enforcing policies across various websites / web presence

Investigations of user account activity and teams’ activities

Sales of domestic/ international accounts, credit and RMA Inventory control, work orders, Bills of Material and quotes

Took complete ownership of Massdrop’s customer support Noushin Moghbel

1288 E. Hillsdale Blvd. #A215, Foster City, CA 94404 650-***-**** – ***********@*****.***

2 Noushin Moghbel

1288 E. Hillsdale Blvd., #A215, Foster City, CA 94404 650-***-**** – ***********@*****.***

Customer Service Manager Assistant

Micrel Inc., San Jose, CA

January 1989 – April 1995

Responsible for communications with clients vendors and engagement managers

Timely preparation of client accounts, purchase orders, billing, invoices, and credits through vendor portals

Managing timesheets and ensuring consistency of the billing and timing consistent with schedule and statement of work

Preparation and proof reading of contracts and agreements

Development of monthly project profitability reports

Creation/maintenance of a coding system with billing terms

Preparation and paper work for annual audits working with sales and customers to resolve discrepancies

Review of customer aging and contacting customers for the collection of past due amounts; Management of disputes and chargebacks to original subscription transaction

Participation in cross departmental and cross organizational teams, financial projects, and planning activities

Flexibility in workload assumption and adjustment of priorities Education

B.S. in Business Administration / Finance

Double Major in Accounting

University of Phoenix, San Jose, CA

Graduated FALL 2000

Relevant undergraduate course work include writing, accounting, marketing, business management, business trade and regulations, billing, Quickbook Pro, and Microsoft Office Suite. Continually taking post-degree college-level courses in advanced accounting, medical transcription, medical terminology, medical billing, preparation audit, and health claims examiners. A.A in Accounting from CSM (College of San Mateo)

References Available upon request.

3 Noushin Moghbel

1288 E. Hillsdale Blvd., #A215, Foster City, CA 94404 650-***-**** – ***********@*****.***

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