Business Analyst Desktop Support
Resume:
Frankie L. Rudolph
***************@*****.***
USA
Summary Qualifications:
•A talented and experienced Technical Engineer, with the knowledge of developing and increasing any given products. Looking for challenging job in Business Analyst and Technical Engineer Role.
•Knowledge of networking protocols
•Experience in Implementing and Installing Operation Systems.
•Detailed knowledge of System/Application/Network inspection enterprise firewalls from most leading vendors on a Q1radar Dashboard
•Process firewall Monitoring as offenses or on log events for Fire Eye.
•Provide operational support for a medium to large deployment after Q1Radar, across the organization
•Possess very strong TCPIP/DNS troubleshooting skills for network.
Worked at VMware, Advance hiSystems and Genentech.
•Worked with rules and Building blocks for Q1Rader IDS.
•Incident reporting and running N circle Scans for identifying system threats and malware vulnerabilities with Net Witness.
•Monitoring Cyber Attacks, IDS/IPS attacks, and Infections.
•Configured VPN for remote users
•Experience with Q1Radar &Arc Sight Correlated Events, Symantec's, Malware, Blue Coat Proxy and DNS. Fire Eye Web/Email. SEP AV, Norton Antivirus and McAfee Tools. Strong written and verbal communication skills
Skills:
•Excellent verbal and written communication skills.
•More than 15 years of remarkable ability to analyze and interpret complexities.
•Exceptionally good at managing and selling to high level executive.
•Capability of interpreting different instructions in verbal, written or diagram.
•Deep Knowledge and experience in Protocol, secured responsible and self-motivated.
•Strong analytical, numerical, and interpretive skills.
•Skilled in MS excel, MS word, Power Point, and MS outlook.
•Well organized and clean way of representation.
•Net-witness
•Systems Management Server
•Windows XP
•MacAfee Tools
•Malware Detection
•Infections and Virus
•Microsoft Exchange 5.5
•DMS
•LAN/WAN
•DNS
•TCPIP
•VPN Access
Remedy Trouble Ticketing System
SQL
•LAN/WAN
•Active Directory
•ServiceNow
•JAD Applications
•Agile Systems
•Microsoft BMR
Technical Skills:
•Cyber Security
•Enterprise Security Information
•Security Risk
•Network Asset Management
•Patch Management
•Policy and Exception Management
•Security Operations
•Security Risk Management
•Security Risk and Compliance
•Security Vulnerabilities Threat and Vulnerability Assessments
•Vendor Management
•Vulnerability Management
•Vulnerability Scanning
Work Experience:
Quick Tax Solutions, Business Analyst /Desktop Support 2008- March 2022
• Responsible for technical support
concerns about the business
•Worked in a Microsoft Exchange environment.
•Provided user rights and privileges in Active Directory
•Responsible for leading installations of LAN HW/SW in compliance with specific contract requirements. Monitored the achievement of agreed upon milestones and directed assigned installation personnel.
•LAN installation maintenance and support experience Familiarity with Windows NT Operating System.
•Test the connectivity for the Application Router, Remote Workstation Management Software, and Controlled Access Unit.
•Performed tasks for the Social Security Administration staff on the following Windows NT 4.0 Administration:
•Used the Server Control Panel to display users and shared resources in use.
•Define standard drive mapping and map a drive accordingly.
•Created, renamed, disabled and deleted a user account.
•Demonstrated setting permissions, rights and ownership.
•Checked for viruses.
•Checked corrupted application or system files.
•RAS hardware problems and conflicts.
•Used Windows NT Electronic services for troubleshooting information.
•For remote users, configured Virtual Private Networks for laptops on a daily basis.
•Resolve Remedy Tickets.
•Install, upgrade, support and troubleshoot Windows 7, Windows 10, OSX and Microsoft Office 2007 - 2016
•Increasing sales and support service and business network.
•Tele-calling, telemarketing, and marketing know how.
•MacAfee as a firewall control.
•MacAfee as spam control.
•MacAfee as a antivirus control.
Encore Payment Systems Business Analyst 2006-2008
•Skilled in building client relationships.
•Analyzed data using statistical procedures such as explanatory and confirmatory factor analysis.
•Excellent presentation skills.
•Great innovative and creative ideas.
•Skilled in Word Excel, Power Point, Visio, and Landtech.
•Set-up Merchant accounts for new and existing customers.
•Provided data to small businesses to open credit accounts.
Appstar Financial Business Analyst : 2003-2006
•Collected data in specific market trends for investors, hedge funds, and company competitors.
•Analyzed market increase in sales and profits.
•Completed due diligence work for new product development and investment.
•Set-up Merchant accounts for new and existing clients.
•Applicant Tracker for new and existing clients.
•Set-up Terminals for small businesses.
•Excellent presentation skills.
•Strong writing skills.
Education:.
•Alabama A&M University Huntsville Alabama Biology
•Auburn University of Montgomery, Alabama Business
•Dearborn University/Kaplan Dearborn, Michigan Business Management and Real Estate
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