Tech Support Administrative Coordinator

KASSANDRA NEWSOME

SUMMARY

Resourceful auditor with 5 years at comprehensive experience preparing:

ang examining financial records Weil versed in inmiating ang

implementing auditing systems and evaluating internal controls of

accounting functioers. Tech-savwy critical thinker committed to quickly

identifying and resebing issues.

Organized anc motnatad employee eager to apply time management and

‘organizational skills in various ermronments, Seeking entry-level

opportunities to-expand stills while Facihtating company growth,

CONTACT

Address: Shreveport, Lx 710

EXPERIENCE Phone: 3.990.356

Lead Auditer, 10/2017 - current [malt redcajunzurtaq@emsitcom

Margaritaville Casino - Shreveport, LA _

4 Faciltated access to pyganization for external auditors (br on-site visits

«Composed clear ant concise aucit hnaings to deter comprehensive SKILLS

sudit renares + Cost Reduction Optons

+ Completed risk-based audits of key business processes to Keep internal feb Casts Reports

controls operating eftectvely + Journal Entry Preparation

«+ Managed completion of planned audits reviewed means and + Regulatory Filings

procedures for accuracy to accomplish objectives and aopraised aolicies « Citical Thinking and Analysis

‘and plans under audit review + Financial Statemeris

pepeeey ren ey * Verbal an Written Communication

‘Tech Support Adviser - Shreveport, LA

+ Explained technology-related dota in eusy-to-understand termes to

individuals From different backgrounds and in-various job posit

‘Consulted vi telephone to understand user problems, run through

testing scripis and ask probing questions to locate root causes,

‘+ Assisted customers with various tyses of technical issues via email, eve

chat-and telephone

+ Researched issues on wavious com

uber systerns and databases to

determine resalutians tn problems and answer ing

Administrative Coordinator. 11/2008 - 06/2010

Publix Supe Market at Country Club Plaza - Cleaewater, FL

+ Aceruited, interviewed and selected empleyees te fil vacant roles

“Reviewed reports on employee attendance, productivty and

effectiveness io evaluate performance.

+ Recommended solutions related ta staffing issues and graposed

procedural changes to managers,

+ Answered phone calls, provided information and connected callers to

appropriate personnel.

EDUCATION AND TRAINING

‘Associates of Science in Business Administration, 2/2016

‘Virginia Cottage - ossiee City, LA

«Major in Business

+318 GA

«+ Ranked in Top 11% of class

“Associate of arts, associate af Arts. 08/2003,

National School of Technology «sim,

+ Ranked in Top 17% of class

+ Majoein Health Services Administration

+3RGER

Ml

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