Administrative Support, client success, troubleshooting

S O F T S K I L L S

Creative

Customer Service

Teamwork

Organizational skills

Strong analytical skills

Effective written and communication skills

Time Management

Problem-solving

Leadership

Public relations/people skills

T E C H N I C A L S K I L L S

MS Word

Excel

PowerPoint

Outlook

*********@*****.***

MUEZET GREASON

P R O F I L E S U M M A R Y

Administrative Support Person with 19 years of industry experience aiming for a new opportunity with an exciting company. Seeking to leverage my strong interpersonal communication skills and proven ability to help businesses help and grow.

586-***-**** Warren, MI

Bachelor’s Degree in Business Administration

University of Phoenix, Southfield, MI

Graduated in June 2014

E D U C A T I O N

Completed Liberal Arts (2-yr certificate)

Wayne State University, Detroit, MI

Graduated in 2003

W O R K E X P E R I E N C E

Administrative Support Person

Robert Half, Metro Detroit Area

9/2019 to 8/2022

A C H I E V E M E N T S

Worked with organizations such as the Salvation

Army, Housing and Urban Development (HUD)

Managed and executed several Detroit city grants

such as the Emergency Solutions Grant (ESG) and

the Federal Emergency Management Agency (FEMA)

Slack

Discord

Microsoft OneDrive

Adobe DC

Worked for various companies on temporary assignments Order entry for manufacturing warehouse

Prepare drop ship orders

Create work orders for production to build parts/materials Answer chat and email customer inquiries, give price and inventory quotes, & work shipping status Assist with daily administrative requests for the public works director, engineers, supervisors and first- level managers

Performs file maintenance assuming responsibility for the accuracy of the filing develops and maintains electronic record keeping and tracking logs for transactions, reports, coding invoices, etc. Planned, coordinated and executed events-oversaw the planning and execution of logistics and operations for private meetings, conferences, and special events Prepared and updated accounts receivable, operations and revenue reports weekly Assisted business managers in preparing for sales meetings, customer appointments, and principal meetings, budgeted and developed spreadsheets

Administrative Assistant

Unity Management, Detroit, MI

Organized files, developed spreadsheets, faxed reports and scanned documents Properly routed agreements, contracts and invoices through the signature process Received and screened a high volume of internal and external communications, including email and mail

Tracked supplies and usage ran profit and loss reports, did basic bookkeeping, and interact with clients daily

Assisted with marketing projects, maintained files, and planned and organized documents to ensure a solid company structure

Organized company documents with Microsoft Excel and keep records of building issues. Collaborated with independent contractors to provide efficient resident services. Typed emails and newsletters and distributed them through the community. Developed and maintained filing systems, manage daily office operations, and completed multiple projects

Direct contact with residents and protests on-site to troubleshoot any arising issues 8/2015 to 8/2019

Compliance/Assistant Site Manager

Wingate Management Company, Detroit, MI

Work at four properties with varied housing profiles Extensive customer and vendor interactions

Intensive resident relations and problem solving

Investigatory compliance management

Audited records and time-sensitive documents, collected on delinquent accounts, scheduled weekly meetings with staff, and attended court for the company when there were delinquent tenants Provided support for my senior executive supervisors and met with them weekly Typing, proofreading, resolving administrative problems, and collaborating with many housing agencies

5/ 2003 - 8/2015

Worked on sales planners, client tracking systems, and yearly marketing programs, effectively growing business while increasing profit

Providing clerical and office support, developing reports, answering the telephone, taking messages, and referring callers

Collect payments, produce/distribute correspondence, maintain utility bills Use software to create work order service requests, create letters/memos, and spreadsheets

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