Call Center Representative-Remote
Resume:
DENISE VAN BILJON
Charlotte, North Carolina 28273
***************@*****.***
www.linkedin.com/in/denise-vanbiljon
SUMMARY
A highly motivated and detail-oriented Accounts Payable professional with a strong background in accounting and finance, payables, GL entries, reconciliation of accounts, cash management, office professional, with customer service skills also utilizes excellent interpersonal skills to interface with customers, train new employees, and collaborate with cross-functional teams. Demonstrates success in resolving discrepancies and inventory issues associated with all general ledger accounts to ensure accuracy. Proven aptitude and consistently achieving/exceeding all objectives, but not limited to the following.
EXPERIENCE
CW WILLIAMS COMMUNITY HEALTH CENTER, INC
ACCOUNTS PAYABLE SPECIALIST
October 2021 – January 2023
Entered all expenditures into Quick Books for all the GL Accounts
Cut checks to vendors and Petty Cash Checks
Reconciliation of the GL and the bank accounts
Reviewed the credit card statements and completed entries and reconciled the statements.
Gather all appropriate documentation to attach to the payments and once complete file accordingly
Pulling Reports in Quick Books
Assist the Financial Accountant in the day to day and monthly accounting duties as deemed necessary
ROBERT HALF
TEMP CALL CENTER REPRESENTATIVE / ASSOCIATE
Contracted November 2020 – October 2021
Answer incoming calls
Open cases for Customers
Help customers with inquiries regarding problems in workday
Resolve problems or escalate cases
Maintain professional experience with the customers
TARGET, Charlotte, North Carolina
Cash Office, 2019-2020
Processed and accounted for $100,000 in cash.
Ordered money, balanced all register takings from following days’ sales, and prepared bank deposit.
Prepared money for registers to open next day.
Maintained in-depth knowledge of basic accounting practices and principles.
Communicated with customers verbally and in writing.
Served as cashier and stocked merchandise when needed.
WALMART GBS, Charlotte, North Carolina
Specialist III, 2017-2019
Administered portfolio of $12,000,000 and 30 stores.
Reviewed and resolved internal and external problems, such as transaction discrepancies and inventory.
Ensured merchandise received matched vendor invoice.
Accessed “knowledge management” program to verify procedures.
Addressed backlog on special projects: re-logs, MTRs, and credit memos.
Consistently achieved and exceeded monthly goals.
Awarded Associate of the Month in 2017.
TARGET, Charlotte, North Carolina
Cash Office, 2014-2017
Processed and accounted for $100,000 in cash.
Ordered money, balanced all register takings from following days’ sales, and prepared bank deposit.
Prepared money for registers to open next day.
Maintained in-depth knowledge of basic accounting practices and principles.
Communicated with customers verbally and in writing.
Served as cashier and stocked merchandise when needed.
DIONNE LAMPRECHT ATTORNEYS, Rustenburg, Western Province, South Africa
Paralegal Assistant, 2007-2010
Prepared pro forma court documents.
Registered new clients.
Liaised with clients, creditors, legal correspondents, and attorneys.
Ensured court applications were sent to correspondents on time.
Received High Court orders and handed over to trustees.
Prepared taxations.
Trained new assistants.
Provided general administration duties.
ADDITIONAL EXPERIENCE
DE PONTE TRANSPORT, Empangeni, Northern Province, South Africa, Office Assistant/Accounts Receivable, 2001-2007. Opened new accounts on Pastel for clients and processed invoices and credit notes. Prepared month-end statements and month-end age analysis and reconciled accounts. Prepared trip schedule for driver salaries and general administration.
POWERFLOW EXHAUST, Empangeni, Northern Province, South Africa, Business Owner/Manager, 1997-2001. Managed office, sales, invoicing, accounts payable, and accounts receivable. Prepared quotes for clients. Purchased stock and equipment. Created spreadsheet for wages, U.I.F. returns, Provident Fund, PAYE, workman's compensation, and company tax returns. Prepared all documentation for auditors.
PROFESSIONAL DEVELOPMENT
Sales & Leadership Course, Graduate School of Marketing
Supervisors Safety Training, SSTC, NOSA South Africa
MLS (Multi-Listing Systems), Property Listing, Durban, South Africa
MS Word V97 Intermediate, Paracon, BB Training Consultant
Leading Self, Walmart Global Business Services
COMPUTER SKILLS
Microsoft Office 365, Microsoft Word, Excel, Pastel, SAP, WATT, Tableau, BPM, Oracle, McKesson Portal, American Tire Distributors Program, QuickBooks Desktop/Online
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