Quality Engineer Manager

JOE VIOLA

Manchester, New Hampshire, United States

**********@***.*** 603-***-****

linkedin.com/in/joe-viola-a778731

Summary

PROFESSIONAL SUMMARY

Diligent Quality Professional with over 45 years of experience making sure products and services meet customer, internal and external standards. Skilled in project management, statistical analysis and Quality Management System development and maintenance. Organized and analytical with excellent written and verbal communication skills.

Key Skills List:

Quality Processes

Team Leadership

Problem-Solving Abilities

Operational Improvements

ISO9001, ISO13485, AS9100 AS9102 Standards

SafetyImperative

Policy Reinforcement

Computer Skills

Interpersonal Communication

Cultural Awareness

Staff Training and Development

Mentoring & Coaching

Employee Supervision

Cross-Functional Team Leadership

Quality control Inspections and Tests

Statistical Analysis Skills

Quality Management Systems

MS Office Software Proficiency

Root Cause Analysis Tools: Pareto, 5-Why, Fishbone Diagram, Scatter Diagram, FMEA 8D Methodology

Experience

Supplier Quality Engineer

Lockheed Martin AeroParts, Inc.

Oct 2022 - Dec 2022 (3 months)

This was is a contract position via Trigo,a global provider of operational quality management and consulting.

Primary Responsiblilities for assigned supplier performance as monitored by iaw AS9100 and LM specific requirements:

- Conducting Source Inspections

- Review/Acceptance of First Article Inspection Report submittals (FAIRs) iaw AS 9102

- Required Prescheduled Perodic Surviellance Activities JOE VIOLA - page 1

- Performance Metrics reporting (On-Time Delivery, Quality Rating, Scrap, Rework, Repair Activities Reporting (SRR)

- Compliance with contractually required followed-down requirements (LM and customer)

- SCAR activities

- Supplier Improvement initiatives

Maintainance of LM Quality Dept Databases,

Program Engineer

BAE Systems, Inc.

Jan 2022 - Jul 2022 (7 months)

Performed Quality Function Tasks and reporting relative assigned program.

* Monthly reporting of assigned program CoPQ, i.e.: performance to KPI goals, Trend Analysis, Pareto Analysis -Top 3 Drives per KPI category, and Deep Dive into Top 3 Drivers.

* Planning, Scheduling, Conduct and Reporting of GEMB Walks in support of assigned program

* Other QPE tasks as appropriate

Regarding the start for this contract position:

Accepted contract on 12/17/2021 – start was delayed until 01/31/2022 due to BAE on-boarding process); Subsidiary of BAE Systems, PLC)

Quality Engineer

Sensitech

Oct 2021 - Dec 2021 (3 months)

Tasks assigned:

> Organized and inventoried on-hand customer returns, inbound and outbound.

> Mentored customer returns technician on lean work flow strategies.

> Conducted incoming inspection/test as needed.

> Conducted Failure Analysis on customer returns.

Regardng Sensitech (A Carier Company):

Sensitech is a provider of advanced supply chain process management (SCPM) solutions that enable companies handling environmentally sensitive products to increase visibility and product velocity, maximizing the cost-effectiveness of their cold chains. Quality Assurance Manager

Intervala, LLC

Jan 2020 - Sep 2021 (1 year 9 months)

Contined on in Quality Manager position and responsibilities. Regarding Intervala:

Intervala, LLC operates Contract Manufacturing Facilities in Pittsburg, PA and Hudson, NH. Quality Assurance Manager

Varitron

Dec 2018 - Dec 2019 (1 year 1 month)

JOE VIOLA - page 2

Promoted from Manufacturing Product Engineer

Manufacruring Product Engineer

Varitron

Dec 2019 - Dec 2020 (1 year 1 month)

Responsible for establishing Box-Build Products Standard Proceess Documention and the Build Document Packages. Conducted training for box-build operators. Note:

This location was acquired by Intervala, LLC in Dec.-2020 Regarding Varitron:

Based in Canada, Varitron operates Contract Manufacturing facilities in Canada and Hudson, New Hampshire.

Quality Engineer

Mack Technologies

Nov 2012 - Dec 2018 (6 years 2 months)

Provided Quality Functions:

- Drove continual improvement efforts for assigned customers based on performance to company KPI's and performance metrics stated in specific customer Quality/Control Plans.

- Active participant in assigned customer MRB activities

- Participated on FMEA Teams as Quailty Representative either generic or assigned customer specific.

- Conducted internal audits iaw QMS requirements, i.e.: ISO 9001, ISO 13485 and AS 9100.

- Participated in audits with registars

- Prepared quality inputs for customer Quality Business Reviews (QBRs), as well as representing the Quality Function during QBR's.

- Responsible for identifying the supplier requirement follow-downs from customer contracts/purchase orders for transfer to 3rd part suppliers.

- Conducted supplier surviellance audits

- Monitored assigned customer suppliers.

- Updated QMS documents a directed by Quality Manager. Special Assignments:

- Developed and published company Conflict Minerals Policy and required reporting iaw the 2010 Dodd- Frank Act, enacting Section 1502 of the Act.

- Documented and published the company counterfiet parts mitigation policy iaw DoD issued Defense Federal Acquisition Regulation Supplement (DFARS) rule 2012-D055, Detection and Avoidance of Counterfeit Electronic Parts,

- Also qualified a conterfiet parts mitigation investigation service provider. Regarding Mack Technologies:

Mack Technologies is a provider of printed circuit board assembly, systems assembly, with electronics contract manufacturing services locations in the US and Mexico. Quality Engineer

Suntron Corporation

Dec 2011 - Nov 2012 (1 year)

JOE VIOLA - page 3

This was a contract position.

The primary responsibility consisted of streamlining the preparation of weekly Quality Reports. Some of the data was manually entered to EXCEL tables.

The goal was remove the Plant Manager from the final preparation of the report. This was achieved. Regarding Suntron Corp.:

A provider of PCBA and Box Build Contract Manufacturing Services Quality Engineer

Morpho Detection, LLC

Jan 2009 - Nov 2011 (2 years 11 months)

Regarding Morpho Detection:

GE Security acquired by SAFRAN and rebranded as Morpho Detection. A provider of Explosive and Narcotic Trace Detectors serving US & Foreign Government Agencies,Municipalities and First Responders.

Quality Assurance Manager

GE Security

Jan 2008 - Nov 2011 (3 years 11 months)

Converted to full time employee from contractor assignment. Assumed traditional Quality Manager responsibilities. Regarding GE Security:

A provider of Explosive and Narcotic Trace Detectors serving US & Foreign Government Agencies, Municipalities and First Responders.

Quality Assurance Manager

GE Security

Aug 2006 - Mar 2007 (8 months)

This was a contract position.

Initialy hired to prepare for an external ISO audited to be held in 3 months time. The eventual audit was a success.

Regarding GE Security:

A provider of Explosive and Narcotic Trace Detectors serving US & Foreign Government Agencies, Municipalities and First Responders.

Senior Manufacturing Engineer

Technical Change Associates, Inc.

Apr 2006 - Aug 2006 (5 months)

Incorporated lean manufacturing principles to develop, evaluate and improve kitting methods of mechanical sub-assemblies for Black Hawk Helicopter tail sections. Regarding Technical Change Associates:

Delivers results through sound management training and the application of Six Sigma tools. JOE VIOLA - page 4

Quality Assurance Manager

Plexus Corp.

Aug 2004 - Mar 2006 (1 year 8 months)

Rwgarding Plexus:

A provider of PCBA and Box Build Contract Manufacturing Services Quality Assurance Manager

Sanmina

Aug 1992 - Aug 2004 (12 years 1 month)

Held multiple positions during 12 year tenure:

- Quality Manager

- Production Manufacturing Engineering Manager

Responsibilities and staffing:

> Product Engineering

Product Engineers & Supporting Technicians

> Document Control (Production Build Document Creation and Rev Control) Doc. Control Specialists

> CAM

CAM Specialists

> Manufacting Equipment Maintenance

Equipment Maintenance Technicians

- Chaired New Product Introduction Team

- Formerly Senior Quality Engineer

- Formerly Product Engineer

Quality Assurance Manager

Advanced Electronics, Inc.

Mar 1989 - Jun 1992 (3 years 4 months)

Primarily Quality <Manager Responsibilities:

- Outgoing product quality

- Incoming material acceptability

- Supplier Quality & Delivery Performance Monitoring

- Operator Training (as required)

- Customer Interface

- Creation and maintenance of Quality Documentation (Visual Aids and Inspection Instructions

- Material Review Board

- Root Cause-Corrective Action (RCCA), including customer requested RCCA'a

- Periodic reporting to Senior Staff on overall company performance Note:

Advanced Electronics is currently known as:

EAST WEST: BOSTON

(i.e.: East West Manufacturing)

www.ewmfg.com

Manufacturing Engineer

Hypertronics

JOE VIOLA - page 5

Jan 1988 - Feb 1989 (1 year 2 months)

A Manufacturer of Low-Low Insertion Force/Hi-Reliability Connectors Quality Engineer

Parlex

Nov 1984 - Dec 1987 (3 years 2 months)

Responsibilities:

- Final QC for assigned customers.

- Conduct 1st piece acceptance for initial run of assigned customer products at designated points in the build process

- Investigate and document root cause & correction actions for assigned customer products.

- Facilitate pre-cap and final inspect source inspections for assigned customer's product.

- Review and approve build documents for assigned customer products. Regarding Parlex:

A Fabricator of Flex, Flex-Rigid and Multi-Layer Printed Circuits, in addition to undercsrpet flat ribbon cable.

Education

Mohawk Valley Community College

Associate of Science, Electronic Technology

1972 - 1975

Graduated Aug-1975

Syracuse University

Bachelor of Science, Electrical Engineering

1980 - 1984

Did not complete - relocated from Central NY to Southern NH Nov-1984 Southern New Hampshire University

Bachelor of Arts, Business Administration

1998 - 2002

Completed all core Business Dept course work. Completed all core major course work. Did not complete all core college course work.

Member of Honor's Society for Small Business Schools. Licenses & Certifications

Lean Six Sigma Green Belt Issuing Authority: Sanmina-sci - Sanmina SCI USA INC

Lean Six Sigma Black Belt (ICBB) - National Training Associates JOE VIOLA - page 6

IPC Trainer: J-STD-001 - eptac

Issued Jan 2013 - Expires Jan 2015

IPC Trainer: IPC-7711B/7721B, Rework and Repair Application Specialist Training - EPTAC

Issued Aug 2013 - Expires Aug 2015

JOE VIOLA - page 7

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