Regina Sorto
Buford, GA *****
******.*****@*****.***
OBJECTIVE:
To continue to advance in the customer service industry, with a focus on single family home rental and sale management.
WORK EXPERIENCE:
Maintenance Scheduler
American Homes 4 Rent – Roswell GA March 2020-Present
Report directly to the District Field Manager
Assign Field Supervisors daily duties. Including
Scheduling All move outs, self-performance, make ready, and Move in work orders for vacant homes
Marketing Maintenance Representative
American Homes 4 Rent - Norcross, GA February 2019 to March 2020
Report directly to the Field Manager
Create work orders for maintenance issues, called in by tenants or the Property Managers
Assigning Field Supervisors daily duties
Assigning appropriate 3rd party vendors when work cannot be completed in house
Handle escalated tenant issues by phone and email
Office Coordinator/Administrative Assistant
Sun Communities - Buford, GA April 2017 to February 2019
Answered tenant/owner concerns and questions
Collected rent from Owners/Tenants
Prepared
leases for signing/renewals
Lead home tours for future tenants
Collected required documentation for purchase of lease of home
Attended Magistrate Court on behalf of the Company when needed for evictions
Office work, phones, filing, front desk duties.
Kleaner Daze
2010 – Present
Owner of Cleaning Company/Self Employed
Education:
•High school or equivalent
Skills:
•CUSTOMER SERVICE (20+ years)
•FILING (10+ years)
•INTERVIEWING (10+ years)
•DATA ENTRY (9 years)
•YARDI (3 Years)
•CRM (2 Years)
•CASH PRO (2 Years)
•EXCEL (20 Years)
•OUTLOOK (4 years)
References furnished upon request