Inventory Specialist Support

RESHMA PATEL

Naperville, IL ***** 630-***-**** ********@*****.*** www.linkedin.com/in/reshma62-patel

ACCOUNTING ANALYSIS PROFESSIONAL

Expert Accounting professional focused on maximizing development, reporting development, and delivery by managing all accounts systematically and logically while thriving in a fast-paced environment. Dedicated professional with belief that consistency and dedication build the most successful partnerships. Areas of focus include:

Key Performance Analysis Process Improvements Team Building and Leadership Financial and Accounting Analysis Regulatory Compliance Reconciliation Strategic Planning Investigative Strategies Payroll General Ledger Financial Performance Analysis Customer Service

TECHNICAL SKILLS

Relational Database: SAP, Oracle version 8, MS Access, JDE One World Operating Systems: DOS, Unix, Windows 95, Windows NT, Petro EX Languages: SQL and PL/SQL, C, Pascal Front End Tools: Visual Basic, Developer 2000 Software: MS Word, MS Excel, Power Point, OneNote, Salesforce

EXPERIENCE

Minelab - Naperville, IL 3/2022 -Present

Sales Support & Customer Service Admin

Provide administrative support and sales support by liaising with US & International customers, processing orders, shipping and maintaining administration records and reports.

Maintain product and accessory price lists for distribution

Maintain regular reporting on sales and budget targets

Coordinate shipments to ensure timely and accurate order expedition working with Sales team, export Administrator and Commercial

Liaise with Dealers and Distributors regarding current orders, order history, promotions, product and technical queries, new product releases to maximize sales

Raise shipping documentation in accordance with policy and customer instructions

Administer customs declarations and ensue compliance to current regulations

Resolve invoice discrepancies in a timely manner.

Recorded financial entries including invoice corrections and account adjustments in SAP.

Provide sales and marketing team timely and accurate reports of product availability as per the sales forecast and production plan

Prepare daily sales reports of orders received and actual sales shipped against budget and forecast

BP - Business Service Center – Naperville, IL / Warrenville, IL 2/2020 -7/2021

Fuel Billing Specialist

Managed, monitored, performed and documented all billing requirements and processes performed to support the BP business.

Resolved invoice discrepancies in a timely manner.

Recorded financial entries including invoice corrections and account adjustments in SAP.

Participated in root cause investigation analysis.

Interface with external BP partners to resolve customer issues.

Built, maintained and improved internal and external customer and BP Partner relationships resulting in positive customer experiences that drives improved customer satisfaction.

Demonstrated a performance culture by contributing to the departments Balanced Scorecard metrics and provided input to business insights on delivery achievements and gaps.

Prepared closing report for all end of month invoice activities.

Provided continuous improvement feedback to partners and team leads.

Castrol/BP – Business Service Center, Naperville, IL 10/2009 – 6/2019

Sales Support Specialist (Domestic – 10/2009 – 6/2012; International – 6/2012 – 6/2019)

Managed the chain of sales to internal/external customers satisfying day-to-day activities, including to the order fulfillment process and pre/post sales and business support transactions.

Acted as customer advocates in customer facing roles supporting all domestic and export customers, distributors and BP affiliates in all segments.

Ensured timely and accurate product delivery with proper documentation, respond to existing orders, pricing/quotes, complaints and general inquiries, adjustments, product information requests, freights, invoicing, LON (Late order Notification) and material returns (MRA for damaged, leaking and missing products).

Maintained close contact with customers to assess their requirements/expectations including customer master information and detailed customer profiles.

Processed credit to distributor for DFF (Delivery for Fee) and released customer invoices.

Audited, interpreted, and recommended order optimization option that impacted customer order size to comply with container loading configurations including using historical product sales trends.

Requested bookings for all international orders including Container Loads.

Contributed to development to projects and procedures as per Distributor and Business objectives. Castrol portal initiative.

Promoted teamwork with Sales and Customer Care Specialists. Took all appropriate actions to meet company Quality Policy expectations and to maintained the quality system.

HSSE (Health Safety Security Environment): Took all appropriate actions to meet the Corporate HSSE expectations of “No Accidents, No harm to people, and no damage to the environment.” Assured CINA met the HSSE targets, objectives and KPI’s defined in its annual performance contract.

BP America/Elite Customer Solutions, Naperville, IL 8/2006 – 10/2009

Business Management Account Specialist

Tracked and reported customer sales volumes and managed account sales allocations.

Served as customer advocates by understanding customer requirements and expectations.

Customer Account Creation/Master Data changes.

Entered approved customer prices into SAP.

Processed recon and Jobber invoices; applied cash from customer payments to appropriate invoices.

Monitored unreferenced cash, past due balances and monitored suspense.

Performed soft collection activities, resolved customer billing inquires.

Reviewed customer agreements and contracts to ensure that they reflected the correct business agreements.

Maintained relationships with credit reps and sales managers to ensure prompt billing cycle.

Maintained contact with the terminals to avoid terminal order entry errors.

BP Chemicals/Innovene/Ineos, Warrenville, IL 1/2001 – 8/2006

Account/Product Inventory Specialist

Managed the chain of sales to internal/external customers satisfying day-to-day activities, including to the order fulfillment process and pre/post sales and business support transactions.

Tracked and reported customer sales volumes and managed account sales allocations.

Ensured timely and accurate order entry, goods issue transactions, created/maintained customer master records, scheduled product delivery with proper documentation out of BP termainals-3rd party terminals-exchange partner terminals, responded to existing orders, entered approved prices in SAP, issued quotes, complaints and general inquiries, adjustments, product information requests, invoicing, and tracked rail cars and truck movements.

Maintained, issued and reconciled raw material balances with toll customers.

Reconciled inventory at BP terminals and 3rd party terminals.

Reconciled exchange balances with exchange partners.

Initiated, investigated and followed up with customers relating to Service Infringements.

HSSE (Health Safety Security Environment): Took all appropriate actions to meet the Corporate HSSE.

Participated in special projects as requested.

BIOSYNTH INTERNATIONAL, INC., Naperville, IL 2/2000 - 02/2001

Accounting Assistant

Managed Account reconciliation, quarterly product inventory, check customer’s credit, generate financial reports and handled general inquiries.

Processed accounts payable and accounts receivable.

Created customer’s invoices.

EL PASO ENERGY, (used to be TENNECO OIL), Houston, TX 1/1993 – 06/1999

Accounting Assistant –Law Dept.

Assisted supervisor in preparation of Legal Department budget, updated budget forecast, and case summaries. Input of invoices on legal matters.

Performed as Case Legal Management System Coordinator.

Processed accounts payable and reconciled A/P with the ledger balance.

Prepared and distributed monthly budget variance report of Legal Department to upper management.

Assisted in system conversion from Legal Management System to Case Legal Management System.

MISSION LIFE INSURANCE COMPANY, HOUSTON, TX 3/1984 -01/1992

Office/Payroll Assistant

Managed payroll processing, resolved time discrepancies for employees.

Maintained entire contract system detailing insurance face value and premium.

Reconciled premium collection statement.

Handled general inquiries.

EDUCATION

Houston Community College – Associate in Applied Science (AAS) in Business Management

University of Houston – Business Management – 1 Semester: Office Accounting, Principles of Accounting

Application Development in Client Server Computing certificate from Micro Learn Software Training Center – 2 YEAR CERTIFICATION PROGRAM

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