Customer Service General Manager
Resume:
David A Vanderhoof
San Antonio, TX
78216
***************@*****.***
Objective
Obtain a position, in which I can utilize my 30/years in Management, training, Quality and Hospitality industries experience. To secure a position within a stable and established organization, become a productive, asset to the company, and to expand on my employment, and professional experience, continuing to learn, and cultivate my skills. My forte is training, organization, mentoring, Customer Service, and Quality.
Previous/Current Employment/Experience
September 2019 – Current
Retired – on Social Security
April 2018, to September 2019
Sun Communities – Manufactured Home Community – Janie Mireles/Mgr. 210-***-****
“Community Manager”
Responsible for the day to day operations of the community, 3/employees with 268/Residents. Monitor Accounts Payables & Receivables, rent collections, court filing/evictions, Resident relations, Sales & Marketing, Maintenance, and Front Office, Responsible for budgeting, labor, P&L review, community outreach, and assist Sales and Marketing.
September 2012, to December 2017
Baywood Hotels Inc.- Susana Garcia 210-***-****
“Regional Director of Operations & Quality”
Responsible for 24/hotels (Various brands) Financials, Budgeting, Payroll, HR, Hiring/Training General Managers, Mentoring, Quality Inspections for cleanliness, compliance, safety, standards, and condition. Handling all Brand related requirements, and requests.
November 2009, August 2012
IHG (Intercontinental Hotel Group) – Deborah Strong 1-770-***-****
“Quality Consultant”
Conduct Quality Evaluations for IGH Brand hotels in Texas. Responsible for (104 hotels in 6/different brands) quality, condition, Customer Service/OSAT scores/grades, consistency, standards, and overall operations.
November 2007 - November 2009 – Manager no longer there
Red Roof Inns of America
“General Manager”
Responsible for the day to day operations of the hotel, to include, staffing, employee relations, inventory control, Sales & Marketing, guest relations, and hotel financials.
September 2001 - June 2007
Wyndham Hotel Group LLC – Daniel Olsen – 973-***-****
“Quality Assurance Consultant”
Responsible for (Hotels in 4 states, inclusive of 12/different brands) Grading hotels on cleanliness, customer service, condition, brand standards compliance, operations, safety, financial stability and responsibility, and Sales & Marketing.
(Page 2 – Vanderhoof, David - Resume)
Education
June 2019 Texas Manufactured Homes Sales License
June 2019 State of Texas Notary Assignment/Registration
Various date 2013-2018 Various introductions/Management for Hilton, Best Western, IHG, Radisson, Marriott
September 2014 Marriott “Executive Orientation”
November 2012 IHG Hotels – Atlanta, GA
Quality Consultant Training & Certification
December 2011 Red Roof Inns of America – Cleveland, OH
General Manager’s Training & Certification
November 2001 HPS/Cendant of America/Wyndham – Parsippany NJ
General Manager and Quality Assurance Training & Certification
August 1998 Suburban Lodges of America – Atlanta GA
General Manager and Hotel Openings Training
October 1994 HFC – Parsippany, NJ
Marketing & Sales Training – Regional Franchise Marketing Chairman
November 1989 Baron Hilton University – Houston, TX
Completion of the Hospitality Short Course Program
Jan 1990 - April 1990; San Antonio Community College - San Antonio, TX
Education Level: 1/year College, technical/vocational school, Conversational Spanish
Jan 1985 - Jun 1985; Lower Puget Sound College - Olympia, WA
Education Level: 1/year College, technical/vocational classes, communications.
Various other workshops, classes, courses, Training, certification etc.
Other Skills Type 50 WPM
Yardi, various hotel operating systems. Microsoft, Excel, Outlook, Yahoo, Google Chrome, Word, Publisher, Power Point.
References Available Upon Request
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