James Ross

**** ****** ** ******** ****, Colorado, 80022

720-***-****

advpd9@r.postjobfree.com

W O R K EXPERIENCE

Mitsubishi – Northern America

District Parts and Service Manager May 2021 – Current

(Denver Co, Salt Lake City UT, New Mexico, Arizona, Hawaii- 14 dealerships)

• Maintain dealer profitability through analysis of parts and accessory sales.

• Support implementation of company service and marketing plans at dealership level.

• Help dealerships to achieve customer satisfaction, repair growth and retention - through support and training.

• Monitor and management of warranty claims.

Pep Boys Service Centers, Denver CO

Area Director October 2018 – June 2020

Fire Stone, Denver, CO

Area Director In Training, Sept 2020 – May 2021

• Resolve customer complaints regarding sales and service.

• Locate new fleet customers and contacts, to acquire new company accounts for all Colorado Locations.

• Plan and direct staffing, training and performance evaluations at multiple store locations.

• Determine price plans and account type based on customer’s needs.

• Monitor customer preferences and relay to service store lead to build and maintain relationships.

• Help the Store leader to manage their payroll and P&L. ADVANCED AUTO PARTS, Ft Collins, CO

General Manager & Area Training Director, Nov 2013 – September 2018 Resolve customer complaints regarding sales and service. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs in Northern Colorado and Southern Wyoming.

Determine price schedules and discount rates.

Monitor customer preferences to determine focus of sales efforts. Payroll& Store P&L

NAPA, Belen, NM

General Manager & District Leader and Training, Jan 2005 – Oct 2013 Resolve customer complaints regarding sales and service. Review operational records and reports to project sales and determine profitability. Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.

Assess marketing potential of new and existing store locations, considering statistics and expenditures. E D U C A TI O N

McDurmott High, Otway, OH

High School Diploma, Jun 1983: A.S.E. certified in 4 category's Brakes, Steering and suspension, engine performance and A/C

A.S.U., Boone, NC: B.A. Chemistry, Jul 1990

Military Experience 1983-1990: Served in the US navy as an E.O.D. tech then went on to become a navy S.E.A.L. Computer Programs: Microsoft Office Suite, Sales Force, Averex, Silverrock Systems, ShopEx, POS systems, MDL References upon request.