LATONYA ZELLARS

**** **** ***** *****

Atlanta, Georgia 30339

Home: 678-***-****

Mobile: 678-***-****

advpd0@r.postjobfree.com

Career Profile

Highly motivated, resourceful Medical Administrative Office Support with [10] years of customer service, filing, collection, insurance claims and appointment scheduling in a busy office setting.

Areas of Expertise

Administrative

[55] WPM typing speed

Customer service-oriented

Professional phone etiquette

Flexible

Excellent communication skills

Works well under pressure

Accurate and detailed

Certified in 10-key

Scheduling Registration

Human resource laws knowledge

Invoice processing

Compensation and benefits

Advanced clerical knowledge

Collections

Multi-line phone proficiency

Certified Medical Office Assistant

Administrative support specialist

Microsoft Excel Word NextGen system

Employment

Scheduler/ Secretary, 01/2020 to Current

Northside Hospital (Imaging Center)- Marietta, Ga

Responsible for arranging for efficient and accurate collection of information for orderly registration of adults and geriatric patients. Scheduling appointments for inpatient and outpatient services. Provides financial estimates and collects applicable patient financial liability. Positively affects the patient's experience. Makes patients and families aware of hospital policies and procedures. Exercise courtesy in speaking with patients, families, and others to maintain sound community relations.

Legal Analyst, 07/2016 to 01/2020

The Gibson Firm Healthcare Law – Woodstock, GA

Analyze medical claims and make outbound collection calls to insurance companies and medical facilities.

Assist attorneys in reviewing and drafting various legal documents.

Drafting various legal documents, including contracts.

.

Receptionist/ Lens Technician, 06/2015 to 5/2017

America’s Best Contact Lens and Eyeglasses- Marietta, GA

Responsibilities of a receptionist include opening and closing front office, Help keep doctor on schedule and maintain efficient patient flow, Maintain patient file jackets and medical records, Maintain neat and orderly front desk and waiting room, Interface with doctors and maintain appropriate professional relations, Schedule and confirm appointments, follow-up visits and classes and call patients to inform them that their order is available for pick up.

Team Member, 02/2015 to 06/2015

Little River Family Dental (Heartland Dental) – Woodstock, GA

Preparing patients' charts and daily schedules for the dental staff. Updating patient records and documenting recent treatments and procedures. Scheduling follow-up appointments and providing telephonic reminders. ... Performing general office duties, such as answering telephones, photocopying, filing and faxing.

Sales Associates, 06/2014 to 02/2015

JCPenney – Kennesaw, GA

Provide exceptional customer service to hundreds of store patrons that come in every day. Responsibilities of a sales associate include greeting customers, assisting guests with finding merchandise, stocking and organizing product on the sales floor, ringing up purchases, and handling returns and other discrepancies.

Medical Secretary, 04/2006 to 08/2013

Camellia Home Health – Marietta, GA

Process payroll, Accounts payable, handle inbound and outbound calls, contact physician's office for

orders exceeding over thirty days, communicate and fax daily, order all office supplies, set up and manage

all vendor accounts, sort and distribute mail to appropriate departments for review and daily data entry.

Maintain all new hire orientation paperwork, check for accuracy and completion, submit information to

human resources department to be processed.

Maintain staff personnel and patient charts.

Ordered and distributed office supplies while adhering to a fixed office budget.

Managed office supplies, vendors, organization and upkeep.

Customer Services Representative/Medical Records, 01/2004 to 01/2006

NorthWest Georgia Oncology – Austell, GA

Scheduled appointments for inpatient and outpatient services.

Prep and file medical charts for physicians and medical facilities.

Ordered and distributed office supplies while adhering to a fixed office budget.

Managed office supplies, vendors, organization and upkeep.

Education and Professional Development

Associate Degree in Business, Finance

University of Phoenix

Graduate, 10/2016

Bachelor’s Degree in Human Resources

Columbia Southern University

Current, 2019-2023

RS Thomas Insurance School,

Pre-License Insurance –Property and Casualty, Claims Adjuster, Accident, Sickness and Health

Graduated, 2015

Contact this candidate