Claims Representative Service Consultant
Resume:
Tara Tucholski
Plymouth Meeting Pa, 19462
********@*****.***
Phone: (484) 716- 5136
Professional Experience
Professional representative with experience in providing customer service in various industries. Over three years of documented successful sales as an IME marketer. Effective with outbound calls, emails, and networking to generate leads for company. Seven years working within claims departments of insurance companies. Ability to troubleshoot, respond to customer inquiries, execute objectives from introductions to completion, while providing high level professionalism.
John Kennedy Dealerships, Conshohocken 10/22 - Present
Automotive Internet Service Consultant
Assist customers in a professional and friendly way with their visits by communicating through
Email and on the phone.
Schedule appointments, collects vehicle and customer information and ordering parts.
Lead communicator between the customers and all service departments at all locations
Delivering information about a company’s offerings.
Ensuring that each customer is informed of the vehicle’s warranty details, maintenance requirements, and features, particularly those related to safety.
Professional Experience
Summit Court Reporting, Philadelphia, PA 9/2018-7/2019
Director / Client Relations
Provide ongoing account maintenance
Outgoing calls and emails to generate leads
Visiting accounts on a weekly basis
Serve as primary point of contact with assigned accounts
Develop strong working relationships with clients
Develop business strategies and sales performance
Burns White LLC, Conshohocken, PA 4/2017-9/2018
Corporate Legal Assistant
Compose and revise legal documents, including letters, correspondence, depositions & court documents
Request production of discovery and do conflict of interest checks in opening a file
Communicate with counsel, court officials and clients on a daily basis
Receive and database all incoming mail which is scanned and organized into the computers document storing system. Electronically file documents as Workers’ Compensation Automation and Integration System
Responsible for filing all pleadings, motions and answering petitions with the court.
Maintain schedules and calendars
Provide full secretarial support to attorneys and paralegals
Answering phone calls and transferring to the responsible party
Veith Law Firm, Lansdale, PA 11/2013-4/2017
Legal Secretary/Paralegal
Prepare legal documents and assist in litigation projects
Draft correspondence and letters under the supervision of attorneys
Answer telephone calls and organizing mail and maintain attorney’s calendars
Schedule and coordinate depositions, medical examinations and other court designated hearings
Organize and index all case files for attorneys while filing correspondence, pleadings and documentation in an accurate timely matter
Track and account for all expenses, utilizing correct client codes and invoicing procedures
Process of standard legal documents including contracts, appeals and subpoenas
The Prime Network, Bala Cynwyd, PA 9/2009 – 3/2010
Sales/Marketing Associate
Research new market opportunities
Monitor customer preferences to determine focus of sales efforts
Map out potential customers and competition
Contact and conduct follow-ups on sales prospects
Coordinate with marketing, sales, and technical groups to facilitate marketing functions (i.e. brochures, trade shows, etc.)
Provide status reports to management on overall sales and marketing activities
MES Solutions, Philadelphia, PA 7/2006 – 10/2008
Client Services Representative
Initiate systematic marketing processes within each client to attract and retain new business
Visiting approximately 20 clients on a weekly basis
Build and maintain successful relationships with clients made up primarily of insurance carriers, third-party administrators, self-insured’s companies, and attorneys
Use excellent customer service, problem solving skills, and the ability to articulate IME products and services
Established a “make it happen” attitude within client base which resulted in exceeding company bonus plan
The Hartford (Specialty Risk Services), King of Prussia, PA 1/2003-5/2005
Claims Representative 3/2004-5/2005
Conduct initial investigation by making contact with insured’s, claimants, and medical providers
Evaluations of injuries and monitoring reserves
Analyze and obtain data necessary documentation per policy and jurisdictional regulations
Daily interaction with defense counsel to achieve timely resolution
Claims Adjuster 1/2003-3/2004
Handle maintenance files for NJ, MD, VA, and PA
Responsible for paying legal and medical bills
Maintain activity with medical treatment and reserves
Issue benefits to injured workers or the beneficiary
Complete file reviews and develop strategies for settling and closing files
Managed Comp, King of Prussia, PA 10/2001-12/2002
Promoted to Claims Specialist 4/2002-12/2002
Responsible for over two-hundred workers compensation claims in the state of Massachusetts
Control all legal documents medical/attorney bills
Determine plans of action associated with disability, medical management, expectations, and developing/coordinating return to work strategies
Manage activity and costs of litigation claims; maintain strong communications with insured, injured worker, and medical provider
Negotiate claims to prompt settlement
Claims Analyst 10/2001-4/2002
Processed over six-hundred workers compensation claims for Massachusetts, Connecticut, Maryland, and Rhode Island Jurisdictions
Responsible to make the first contact to employers (for medical only claims) to confirm compensability of the injury
Other duties included paying all legal and medical bills, setting up surveillance, and making appropriate doctor’s appointments for the injured worker
Trion Group, Conshohocken, PA 2/2001-10/2001
Eligibility Representative
Chief Representative for four companies
Provided front-line support to customers who required problem solving and decision making
Entry of insurance benefits into system; preparation and design of Microsoft Excel based problem log
Supported upper management with special projects
Worked with the HR department with regard to eligibility issues
Handled open enrollment
Technical Skills
Microsoft Office: Word, Excel, PowerPoint, Outlook
Education
Plymouth Whitemarsh High School
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