Resources Corp Help Desk

Jason Lafferty

Cell: 631-***-**** *********@*****.***

www.linkedin.com/in/jasonlafferty/

Systems Administrator

Professional Experience

**/** – 08/22 Town of Riverhead, Riverhead, New York

Network and Systems Specialist I

Configured, troubleshot and repaired users accounts on VMWARE

Made changes on the Town of Riverhead website

Set up and troubleshooted Zero Clients

Connected printers and replaced the toner and called in problems that needed to be repaired

02/20 – 05/22 Hampton Bays Public Schools, Hampton Bays, New York

Network and Systems Technician

Set up, configured, troubleshot, repaired, maintained on over 600 computers on 3 different campuses (elementary school, Intermediate school and High School).

Provided technical assistance to end users with various audio and visual devices, including classroom Smartboards, video cameras. Setup of these devices for web-based meetings and presentations.

Record the monthly BOE meetings, Graduation Class and other events throughout the year.

Set up, cabled and configured network hubs and switches to provide end user connectivity to LAN. Installed and verified network cabling and ensured connectivity for laptops and desktops.

Used Active Directory management tools to manage user accounts.

Quickly diagnosed computer and network problems, assisted in resolving difficulties and communicated with vendors to find appropriate resolutions for hardware and software problems.

Prepared computers for use with Local Area Networks (LAN); ensured hardware functionality, correct software installation, and verified that any needed accessories or peripherals were installed.

Maintained productive lines of communication with technology administrators, teachers, and students. Provided end user training and gave demonstrations in the proper methods of accessing the network, using computer resources and utilizing productivity software and applications.

Worked as Help Desk level 1 in receiving emails and calls, generating tickets and distribute it to the one responsible to complete it. Ordered and distribute the toner among the schools. Worked on almost all Chromebooks that had issues. Took care of most of the Elementary and Middle School tickets that went through the Help Desk. This was my primary role for 9 months, until we hired more IT workers.

Now responsibilities are, to actively maintain the Middle School, to repair the Chromebooks for the whole school district and to maintain the inventory for the parts of the Chromebook that are needed

Completed 1600+ Help Desk tickets for the School District.

Completed 2000+ repairs on the Chromebooks.

Inventory the computers, projectors, Smartboards, Cameras, Chromebooks and electronic parts that are going to be recycled.

4/18 – 02/20 CWG, Bohemia, New York

Help Desk

Set up, configured, troubleshoot, repaired, and maintained over a network of 500 computers

Installed, maintain and troubleshoot more than 100 digital cameras on the Genetic Server, that were placed inside and outside the buildings

Responsible for 50 personal and networked printers in getting them repaired and maintaining the toner

Setup, maintain, and troubleshoot 50 Zebra ZM600 and 150 Zebra GK420 series

Setup, maintain, and troubleshoot together around 50 of MC95 and MC30, also around 200 hand held Zebra 2D scanners

3/06 – 1/13 Symbol/Motorola Solutions, Holtsville, New York

Test Technician

Configured test apparatus such as workstations, access points and wireless switches for device test and software validation

Maintained and kept track of 100 peripherals for the department (SD Cards, headsets, Bluetooth devises)

Entered all noted defects into a central database and effectively adhered to an established defect process.

Operated monitoring software to acquire a record of a device for increasing its performance.

Assisted employers in finding the answer to their questions and helped them understand

Loaded mobile computers with pre-release version and upgraded software.

Followed structured test plans and reported defects in a timely manner.

8/02 – 6/05 Southampton Public Schools, Southampton, New York

Network and Systems Technician

Set up, configured, troubleshot, repaired, maintained and installed upgrades on over 1000 computers, including 5 tech labs and 5 mobile laptop labs on 3 different campuses (elementary school, Intermediate school and High School).

Assisted with migration of 1000+ systems from Windows 98 to Windows 2000, and then later to Windows XP.

Education:

Katharine Gibbs School, Melville, NY

Associates Degree: Computer Network Operations (GPA 3.72)

Certificate: Computer Technical Support

Awards: President’s List, Dean’s List, Perfect Attendance, Gold Key, and Platinum Key

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