Senior Eligibility Worker
Resume:
Jennifer K. Cooper
Spotsylvania, VA 22553
***.*******@*****.***
Objective:
To obtain a position that will enable me to use my experience, skills and knowledge to meet company goals while continuing to excel in all areas
Professional Experience:
Orange County Dept. Of Social Services Benefits Program Specialist II 12/2019-Present
Complete intake for new SNAP & Medicaid applications
Analyze information by clients to complete and process applications in a timely & accurate fashion
Determine client applications using various online resources for information
Navy Federal Credit Union Delinquency Control Counselor 12/2018-07/2019
Call and receive calls from customers to determine appropriate collection efforts
Make outbound calls to customers that were 31-60 days delinquent on accounts
Field calls and make appropriate arrangements for payments
Surpassion Healthcare Services Human Resources Assistant 07/2018-11/2018
Post Available positions to job boards
Screen, Recruit and Onboarding of new employees
Clerical duties as assigned and needed
Carriage Hill Health & Rehab Center Receptionist 09/2018-11/2018
Part-time evening & weekend receptionist duties at facility
Answer multi-line phone system
Direct Visitors to appropriate location of family and/or friends
Parallon Patient Benefits Advisor 04/2016-03/2018
Screen patients for qualifications for County, State and/or Federal Medical Assistance and Disability Programs
Meet specified goals and objectives as assigned by management
Adhere to prescribed policies and procedures and maintain confidentiality of account information (HIPPA)
Stafford County Dept. of Social Services Eligibility Worker 04/2012-05/2015
Determine and meet specific client needs based on regulations and program policies for SNAP & Medicaid
Conduct online search activities to obtain demographic and financial documentation to correct and complete cases/applications
Interview applicants, receive and initiate telephone interviews and correspondence to and from clients, courts, and other governmental agencies to provide and gather information to resolve case issues
Firstsource Solutions Patient Services Rep. 06/2010-08/2011
Screen patient for qualifications for County, State, and /or Federal Medical Assistance and Disability Programs
Assist patients with the Disability process including initial application, Appeals and Denials
Lay the groundwork to develop and maintain a positive relationship with the patient
Advance America Branch Manager 08/2008-03/2010
Recruiting, hiring, Training, Discipline, Evaluating, Developing & Termination of Center Staff
Conduct Divisional Market Analysis/Strategy to increasew total market share and active accounts
Review Operating results of Center on a Daily, Weekly and Monthly basis to identify areas of opportunity for increased profit and decreased expense
Education:
Cardinal Institute of Health Fredericksburg, VA
Personal Care Aide Certification (PCA)
University of the Rockies Colorado City, CO (Online)
Pursued a Masters of Arts in Psychology with a Mental Health Specialization
Strayer University Fredericksburg, VA
Bachelors of Science Degree in Business Administration with a Human Resources minor
Associates of Arts Degree in Business Administration
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